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Mac Mail rules not working

1878 Views 5 Replies Latest reply: Jul 26, 2012 7:17 PM by Nitescan RSS
datlas Calculating status...
Currently Being Moderated
Jun 27, 2012 10:09 AM

Rules in Mac Mail are working terribly randomly - create a rule to color messages from domain = x, didn't work; then tried a rule to color messages to = one of my 3 email addresses ... that worked on about 80% of the messages to that email address (***? no discernable pattern!) after exiting and re-launching mail ... Finally realizing this thing just doesn't work I deleted all the rules ... several exits/re-launches I now still have about 80% of my messages to one email address I use colored, with no discernable pattern. There are no rules now.


Using OS X 10.7.4 on a 2.53 GHz Intel Core 2 Duo Mac Book Pro w/ 4 GB Ram, Mail 5.2. Have 3 email addresses, 1 Mobileme using IMAP and 2 Gmail addresses using IMAP.



MacBook Pro (15-inch Late 2008), Mac OS X (10.7.4)
  • giantELF Calculating status...
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    Jul 14, 2012 10:46 AM (in response to datlas)

    I have the same issue but I am not using Lion.  It happens to the and address.   Before I canceled my earthlink address it was working okay.  The former are IMAP accounts and the latter was POP.


    I was hoping it was because I am using without iCloud and when I upgrade to Mountain Lion it will go away.  But I guess not.


  • Glenn Leblanc Level 5 Level 5 (5,925 points)
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    Jul 14, 2012 11:06 AM (in response to datlas)

    Rules are applied to incoming unread messages. If the messages are being read on another device first, then they may no apply on the computer with the rules set.


    What happens when you manually select the message and apply the rule?




    your link does not work.

  • Glenn Leblanc Level 5 Level 5 (5,925 points)
    Currently Being Moderated
    Jul 14, 2012 1:04 PM (in response to datlas)

    If you have no rules, then applying them won't change a thing. Once a messages is colored, you would have to create a rule to change the color again.

    However, sometimes moving the message back to the inbox will change the color back, expecially with imap since it really has to download it back to the inbox.


    If the rules are corrupted, then maybe try this:

    First, quit Mail. Have a current backup in case of trouble.


    Select Go>, then Go to Folder in the Finder menu. Paste this to get to this folder in the Home Library:


    Move the MessageRules.plist files to the trash.

    If you want to rebuild the message database at the same time, move the Envelope Index files to the trash. (Do not empty as they can be put back if problems arise).


    Open Mail. If you chose to rebuild the database, then hit continue in the Message. This will rebuild your message index and could take a while, so be patient.


    Try to create a rule and see if it works now.

  • Nitescan Calculating status...
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    Jul 26, 2012 7:17 PM (in response to Glenn Leblanc)

    Yep, that must be the case...for mine at least.  I applied the rules and it worked.  I also read my mail on multiple devices and this was already read when I checked it.  Thanks for your help.


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