1 8 9 10 11 12 Previous Next 9,472 Replies Latest reply: Jul 12, 2014 6:02 AM by superflatsonic Go to original post Branched to a new discussion.
  • 135. Re: MacBook Pro Retina display burn-in?
    William Kucharski Level 6 Level 6 (14,705 points)

    It's not burn in.

     

    Once again:

     

    http://en.wikipedia.org/wiki/Image_persistence

     

    It will go away after your system is off for a while.

  • 136. Re: MacBook Pro Retina display burn-in?
    salthustle Level 1 Level 1 (0 points)

    However after less than two minutes use, it is definitely not usual for IR to be so extreme (as apple representatives have admitted to other people with the same problem in this forum and on macrumors...)

     

    Working with this issue when everything i do is high end visuals is impossible. Apple shouldnt have shipped this as the technology clearly isnt ready.

     

    They will have to up their customer service when i call tomorrow, so far its been pathetic.

  • 137. Re: MacBook Pro Retina display burn-in?
    aut0maticdan Level 1 Level 1 (45 points)

    Hey William, three weeks ago called.  They want their semantics corrections back.  I told them you would drop them by.

     

    William Kucharski wrote:

     

    It's not burn in.

     

    Once again:

     

    http://en.wikipedia.org/wiki/Image_persistence

     

    It will go away after your system is off for a while.

  • 138. Re: MacBook Pro Retina display burn-in?
    William Kucharski Level 6 Level 6 (14,705 points)

    salthustle wrote:

     

    However after less than two minutes use, it is definitely not usual for IR to be so extreme (as apple representatives have admitted to other people with the same problem in this forum and on macrumors...)

     

     

    See if it remains that way.

     

    I've owned several LCD screens that have showed a fair amount of image retention when new that goes away after a few days to a few weeks' usage.

     

    If Apple's willing to swap out your machine, great, have at it, but this problem will largely go away with time and/or with more than a few minutes of usage.

     

    (Note - I'm not talking about the cases where people had clearly defective LCDs.)

  • 139. Re: MacBook Pro Retina display burn-in?
    Maziyar Level 1 Level 1 (10 points)

    What is you configuration? Is it a CTO or BTO? If it's a base model you can find it in store but if it's configured no you just have to order online (just in case you want replacement).

     

    When did you buy it? Do you still able to use 14-day return policy? I don't think there is a repair for that! But anyway call Apple talk to them. They are more useful that G bar lately.

     

    People who are noticing this issue now, are you finding this out of blue or you've tested this but it's just happened after while?

     

    Please let us know what happened with you case,

     

    Thanks

  • 140. Re: MacBook Pro Retina display burn-in?
    Syphon Filter Level 1 Level 1 (0 points)

    Hi All,

     

    I'm a new member and a first-time Mac user/Windows-switcher!

     

    I just wanted to post my experience so far which is as follows:

     

    I have a base-model with upgrade to 16GB of RAM which was delivered just over a week ago (the serial number info website doesn't seem to be able to tell me my build week though for some reason, if someone can help with that it would be much appreciated).

     

    It is exhibiting this image-retention issue and it presents itself after just a few minutes (5-10mins) of a static window being displayed.

     

    Safari is ideal for recreating the problem, particularly if left on a page with a lot of white-space on it (for example this forum or Google). After leaving it for a few minutes (maybe a touch longer) if the window is moved/repositioned a retained image can clearly be seen, in particualr the main space of the browser and the outlines of the address/search bars.

     

    The issue is exaggerated if the desktop background is of a uniform colour/tone (this is how I first noticed). Adjusting the brightness of the display (which I assume simply changes the backlight settings) can make the retained image clearer/less pronounced. Either way, the image is there and I do not think the backlight level affects the level/presence of retention it just makes it clearer to see to the eye.

     

    My rMBP was purchased online but I am going to visit a birck & mortar store today to see what they can do/say. I need the computer for work so for me the only viable solution is to have an advanced replacement allowing me to continue working until the new one arrives and I can migrate my data.

  • 141. Re: MacBook Pro Retina display burn-in?
    salthustle Level 1 Level 1 (0 points)

    I've got the base unit. Even those aren't in stores here in the UK though.

     

    P**sed off as when i went to the store with this issue when it was within the 14 day return period, the genius waived it off as a problem to do with glue still not being completely burnt off "as it is a new machine". Its got worse though and not better. Two minutes or less straight from startup is leaving IR over the entire screen. Retouching and grading high end visuals on it is now near impossible

     

    I'm not sending this off for repair like the first apple care advisor said, as its not repairable, only replaceable.

     

    I need this machine for work, and so after an hour long conversation today with a Senior Advisor he has escalated it to the engineering department to authorise an advanced replacement. I have specifically asked for this so that my workflow is not disrupted. But i have to wait up to 4 days for the engineers to reply and then they may not even agree.

  • 142. Re: MacBook Pro Retina display burn-in?
    Maziyar Level 1 Level 1 (10 points)

    they may not even agree

    On the Advanced Replacement or on the replacement?

  • 143. Re: MacBook Pro Retina display burn-in?
    salthustle Level 1 Level 1 (0 points)

    On the replacement, i might be forced to have them "repair" it, which just wont work for me as i have to have a computer for work and its clearly not a repairable issue. Will have to wait and see what the engineers say i guess...

  • 144. Re: MacBook Pro Retina display burn-in?
    kylefromminnetonka Level 1 Level 1 (0 points)

    "repair" is possible by replacing the screen. Perhaps "replace the screen" is clearer.

     

    I'm still waiting to see if this replacement rMBP has ghosting issues. One thing to note is that a genius showed me an iMac that has the same ghosting issue that I've seen on the rMBPs. Whether this is common, normal, or acceptable, I don't know. Some people definitely seem to have worse ghosting than others.    

  • 145. Re: MacBook Pro Retina display burn-in?
    salthustle Level 1 Level 1 (0 points)

    Its over the entire screen after two mintues for me. Yeah they must be talking replace the screen when they say repair. Still thats not convenient for me at all having to send it off for ages, so i'm going to keep pushing for an advanced replacement!

  • 146. Re: MacBook Pro Retina display burn-in?
    Maziyar Level 1 Level 1 (10 points)

    Sorry about that. One question, you haven't noticed that with in 14 days or you think it just got more visible after 14 days?

     

    What I'm trying to say is it may happen not right away and it seems right in its first few days or no Image Retention (or whatever it is) can happen after while.

     

    Thanks

  • 147. Re: MacBook Pro Retina display burn-in?
    rmb8024 Level 1 Level 1 (0 points)

    Although replacing the screen is possible, I was told by the "genius" it was a 3-4 week wait on the part and Apple Care said that a priority replacement of the entire laptop would be faster.

     

    I have returned my rMBP and gone back to using my 2010 MBP. I have tried several times to reproduce the image retention on it but it just doesn't do it. Speaking for myself, I will miss the lighter and thinner design of the rMBP, but I just could not work with the increasing amount of image retention. It was getting worse, not better after only 14 days. I just didn't want to risk the investment of time and money dealing with the issue.

  • 148. Re: MacBook Pro Retina display burn-in?
    salthustle Level 1 Level 1 (0 points)

    Yeah if i hadn't passed the 14 day mark (thanks to the useless adivse i got from the apple genius) i'd be returning for a refund. Now i'm stuck with the investment and can see it taking quiet a bit of time to get it sorted, which i dont have.

  • 149. Re: MacBook Pro Retina display burn-in?
    salthustle Level 1 Level 1 (0 points)

    I noticed it slightly within the 14 day period, so i thought the Apple Genius was probably right with ihs advice. But it has definitely got a lot worse and now its three weeks old.

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