8 Replies Latest reply: Sep 15, 2012 2:14 PM by JustKnowz
thoughton Level 1 Level 1 (0 points)

Does anyone else feel that this warranty should be available from the date of purchase of Lion, rather than when one bought the MBP? Since Apple did not, at the time when we purchased Lion, that there might be a GPU/64-bit compatibility issue?

 

I'm now one month passed the warranty period, and I only discovered TS4088 about 2 weeks or so ago. :-/

 

Luckily, I don't use the Mac for anything that requires the nVidia GPU, and turning off "Automatic graphics switching" seems to work tenously.

 

Still, Apple sold me duff wares.

 

Tor


MacBook Pro, Mac OS X (10.7.4)
  • 1. Re: Extended warranty // TS4088
    clintonfrombirmingham Level 7 Level 7 (28,655 points)

    Have you contacted Apple? The tech note says "Apple will provide further extensions to this program as needed." I think it's from 4 years of date of purchase, not two years. I'm just thinking that I read that in a thread here somewhere.

     

    I don't think that Lion is the problem, according to the tech note.

     

    Clinton

  • 2. Re: Extended warranty // TS4088
    thoughton Level 1 Level 1 (0 points)

    Well, I phoned them here in Norway; the representative said that because I was outside the two year extended period I was not eligble for a free GPU replacement.

     

    I am quite aware that Lion isn't the problem, it's the GPU daughterboard; but the problem reared its ugly head after I installed Lion; Snow Leopard was crash free (and 32-bit; perhaps this was why?) you see..

     

    I'd like to see that 4 year reference, especially if that is an official Apple statement; that would be grand!

     

    Tor

  • 3. Re: Extended warranty // TS4088
    clintonfrombirmingham Level 7 Level 7 (28,655 points)

    I would call Apple back and ask them about the "Apple will provide further extensions to this program as needed" portion of the tech note. Hopefully someone will jump in here that may have had it fixed during the four-year time frame. I know that I've read about it on a number of discussions.

     

    I think.

     

    You can always start up Lion in 32-bit mode and see if that helps the matter at all - see this tech note - http://support.apple.com/kb/HT3773.

     

    I'll scrounge around and do some searching and see if I can find anything about the four-year deal (it may just be my imagination, you know).

     

    Clinton

  • 4. Re: Extended warranty // TS4088
    clintonfrombirmingham Level 7 Level 7 (28,655 points)

    My bad - http://support.apple.com/kb/TS2377 - that was on 2008 models. I would still ask about the "Apple will provide extensions..." part and reference this note on the 2008 models.

     

    I'd just be polite but persistent. If you'd purchased AppleCare, then, of course, they would have to replace it. It's to late now, but I always buy AppleCare and always suggest that others do as well (particularly with notebooks).

     

    Clinton

  • 5. Re: Extended warranty // TS4088
    thoughton Level 1 Level 1 (0 points)

    One can but hope. :-/

     

    As I said above, with "Automatic graphics switching" turned off, it works tenuously. When I use Mission Control, however, it's like playing Russian Roulette. This just in:

     

          Kernel Extensions in backtrace:

             com.apple.NVDAResman(7.1.8)[560E1257-BF5E-3B0B-95F0-15033A0D1B97]@0xffffff7f809 90000->0xffffff7f80c69fff

                dependency: com.apple.iokit.IOPCIFamily(2.6.8)[F63D4ABE-42DA-33EF-BADD-3415B0CB0179]@0xffff ff7f80768000

                dependency: com.apple.iokit.IONDRVSupport(2.3.2)[D05CFB53-FB72-3613-8162-2D188DB04738]@0xff ffff7f8097e000

                dependency: com.apple.iokit.IOGraphicsFamily(2.3.2)[2D2A4A31-EB4F-3730-BE3A-76C061685FC5]@0 xffffff7f80946000

             com.apple.nvidia.nv50hal(7.1.8)[7596DB8C-AE9D-3C87-B11A-0ED8F940CAF8]@0xffffff7 f80c6a000->0xffffff7f80f8bfff

                dependency: com.apple.NVDAResman(7.1.8)[560E1257-BF5E-3B0B-95F0-15033A0D1B97]@0xffffff7f809 90000

             com.apple.GeForce(7.1.8)[00925AF3-22EE-3858-8BD3-06AE57DFCC86]@0xffffff7f817f40 00->0xffffff7f818b3fff

                dependency: com.apple.NVDAResman(7.1.8)[560E1257-BF5E-3B0B-95F0-15033A0D1B97]@0xffffff7f809 90000

                dependency: com.apple.iokit.IONDRVSupport(2.3.2)[D05CFB53-FB72-3613-8162-2D188DB04738]@0xff ffff7f8097e000

                dependency: com.apple.iokit.IOPCIFamily(2.6.8)[F63D4ABE-42DA-33EF-BADD-3415B0CB0179]@0xffff ff7f80768000

                dependency: com.apple.iokit.IOGraphicsFamily(2.3.2)[2D2A4A31-EB4F-3730-BE3A-76C061685FC5]@0 xffffff7f80946000

     

    :-(

     

    Tor

  • 6. Re: Extended warranty // TS4088
    thoughton Level 1 Level 1 (0 points)

    FYI, the warranty program has been extended from 2 to 3 years for this issue, and although I was not notified by Apple of this, my machine has been repaired (motherboard replacement) for free here in Norway.

     

    A side note: Whereas I was not able to communicate with my Samsung Galaxy S2 (GT-I9100) prior to this repair, I am now able to do so. Fluke?

     

    Tor

  • 7. Re: Extended warranty // TS4088
    PierreRios Level 1 Level 1 (0 points)

    LET ME SHARE THIS SO WE ALL TAKE ADVANTAGE OF IT...

     

    MID 2010 COMPUTERS WITH PROBLEMS

     

    http://support.apple.com/kb/TS4088?viewlocale=en_US

  • 8. Re: Extended warranty // TS4088
    JustKnowz Level 1 Level 1 (0 points)

    Why!! WHY !! WHY!!!  Ive been at this for several weeks: happens when I use you.tube or QuickTime  APPLE GIVES ME THE RUNAROUND        Interval Since Last Panic Report:  107869 sec  Panics Since Last Report:          4  Anonymous UUID: DFF30576-55A0-4DFE-9EBC-B28071F5DC65     Sat Sep 15 16:50:31 2012  panic(cpu 0 caller 0xffffff80002c473a): Kernel trap at 0xffffff80002b3818, type 14=page fault, registers:  CR0: 0x0000000080010033, CR2: 0xffffffffffffff89, CR3: 0x0000000020586041, CR4: 0x00000000000206e0  RAX: 0x0000000000000000, RBX: 0x0000000000000000, RCX: 0x0000000000000000, RDX: 0x000004e7e31ed685  RSP: 0xffffff8075d03d88, RBP: 0xffffff8075d03d18, RSI: 0x0000000000000000, RDI: 0x000004e7e31ed685  R8: 0xffffff800d614900, R9: 0xffffff800b41db98, R10: 0x0000000000000000, R11: 0xffffff80002da8d0  R12: 0xffffff800d614a98, R13: 0xffffff800d614900, R14: 0x000004e7e31ed685, R15: 0x0000000000000000  RFL: 0x0000000000010807, RIP: 0xffffff80002b3818, CS:  0x0000000000000008, SS:  0x0000000000000010  CR2: 0xffffffffffffff89, Error code: 0x0000000000000002, Faulting CPU: 0x0     Backtrace (CPU 0), Frame : Return Address  0xffffff8075d03a30 : 0xffffff8000220792  0xffffff8075d03ab0 : 0xffffff80002c473a  0xffffff8075d03c60 : 0xffffff80002da0cd  0xffffff8075d03c80 : 0xffffff80002b3818  0xffffff8075d03d18 : 0x0     BSD process name corresponding to current thread: plugin-container     Mac OS version:  11E53     Kernel version:  Darwin Kernel Version 11.4.0: Mon Apr  9 19:32:15 PDT 2012; root:xnu-1699.26.8~1/RELEASE_X86_64  Kernel UUID: A8ED611D-FB0F-3729-8392-E7A32C5E7D74  System model name: MacBookPro6,2 (Mac-F22586C8)     System uptime in nanoseconds: 5392994518484  last loaded kext at 1623300714466: com.apple.driver.AppleUSBCDC            4.1.17 (addr 0xffffff7f80747000, size 16384)  last unloaded kext at 1743359249439: com.apple.driver.AppleUSBCDC            4.1.17 (addr 0xffffff7f80747000, size 12288)  loaded kexts:      com.apple.driver.AppleHWSensor            1.9.5d0     com.apple.filesystems.autofs            3.0     com.apple.driver.AudioAUUC            1.59     com.apple.driver.AGPM            100.12.42     com.apple.driver.AppleMikeyHIDDriver            122     com.apple.driver.AppleHDA            2.2.0f3     com.apple.driver.AppleUpstreamUserClient            3.5.9     com.apple.driver.AppleMCCSControl            1.0.26     com.apple.driver.AppleMikeyDriver            2.2.0f3     com.apple.driver.AppleIntelHDGraphics            7.1.8     com.apple.driver.AppleIntelHDGraphicsFB            7.1.8     com.apple.driver.SMCMotionSensor            3.0.2d6     com.apple.driver.AppleSMCPDRC            5.0.0d0     com.apple.driver.AppleSMCLMU            2.0.1d2     com.apple.iokit.IOUserEthernet            1.0.0d1     com.apple.iokit.IOBluetoothSerialManager            4.0.5f11     com.apple.Dont_Steal_Mac_OS_X            7.0.0     com.apple.driver.AudioIPCDriver            1.2.2     com.apple.driver.AppleLPC            1.5.8     com.apple.driver.ACPI_SMC_PlatformPlugin            5.0.0d0     com.apple.GeForce            7.1.8     com.apple.driver.AppleMuxControl            3.0.16     com.apple.driver.AppleUSBTCButtons            225.2     com.apple.driver.BroadcomUSBBluetoothHCIController            4.0.5f11     com.apple.AppleFSCompression.AppleFSCompressionTypeDataless            1.0.0d1     com.apple.AppleFSCompression.AppleFSCompressionTypeZlib            1.0.0d1     com.apple.driver.AppleUSBTCKeyboard            225.2     com.apple.BootCache            33     com.apple.driver.AppleIRController            312     com.apple.driver.AppleUSBCardReader            3.0.1     com.apple.iokit.SCSITaskUserClient            3.2.0     com.apple.driver.XsanFilter            404     com.apple.iokit.IOAHCISerialATAPI            2.0.3     com.apple.iokit.IOAHCIBlockStorage            2.0.3     com.apple.driver.AppleUSBHub            4.5.0     com.apple.driver.AirPort.Brcm4331            530.4.20     com.apple.driver.AppleEFINVRAM            1.5.0     com.apple.driver.AppleSmartBatteryManager            161.0.0     com.apple.driver.AppleFWOHCI            4.8.9     com.apple.driver.AppleAHCIPort            2.3.0     com.apple.iokit.AppleBCM5701Ethernet            3.1.2b2     com.apple.driver.AppleUSBEHCI            4.5.8     com.apple.driver.AppleACPIButtons            1.5     com.apple.driver.AppleRTC            1.5     com.apple.driver.AppleHPET            1.6     com.apple.driver.AppleSMBIOS            1.8     com.apple.driver.AppleACPIEC            1.5     com.apple.driver.AppleAPIC            1.5     com.apple.driver.AppleIntelCPUPowerManagementClient            193.0.0     com.apple.nke.applicationfirewal  Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i5, 2.4 GHz, 4 GB, SMC 1.58f16  Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB  Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB  Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020  Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020  AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.198.4.20)  Bluetooth: Version 4.0.5f11, 2 service, 18 devices, 1 incoming serial ports  Network Service: AirPort, AirPort, en1  Network Service: Ethernet, Ethernet, en0  Serial ATA Device: Hitachi HTS545032B9SA02, 320.07 GB  Serial ATA Device: MATSHITADVD-R   UJ-898  USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfa100000 / 2  USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa130000 / 5  USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0xfa120000 / 4  USB Device: BRCM2070 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 3  USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8218, 0xfa113000 / 7  USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfd100000 / 2  USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4  USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0xfd110000 / 3