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All replies
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Helpful answers
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Jul 12, 2012 8:00 AM in response to Maxpower2008by Wallace Wong,Me too. The iTunes has disappeared in all my iTunes in PC, iPod, iPad and Apple TV. Apple should give us a full explanation and compensate us for the period of suspension of the service.
APPLE, have you heard what we have said? PLEASE RESPONSE.!!!!
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Jul 12, 2012 8:29 AM in response to Stephen Banksby Alxx Cheng,Exactly!
We should know whats going on at least as a itunes matach subscriber, all the icloud status said on the apple website is "online", but this is not a truth indeed!
Hong Kong Apple please explain to us!
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Jul 12, 2012 8:31 AM in response to Maxpower2008by emx_salander,Not working too (HK) . Very frustrating. Have only been using this service for 3 days and it's now under maintainence without any sign, and for more than 24 hours.
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Jul 12, 2012 8:38 AM in response to emx_salanderby boriscky,Yes, at least have a notification on Web site or email. We must ask APPLE to compensate our lost!!
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Jul 12, 2012 8:42 AM in response to borisckyby roebeet,Not disagreeing with any of you - I said the same thing about the weekend outage we all had just recently.
Call them up, send them a feedback form and complain there. Unfortunately Apple doesn't seem to read these boards, or if they do it doesn't get to engineering. And I also think there should be a status page for iTM. Amazon has it for their Cloud Services, so why not here?
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Jul 12, 2012 9:25 AM in response to Maxpower2008by koziakauzu,Wow, since I am in Hong Kong (7 years now), I've learnt to not trust any HK branch of any big company.
But I was a fool enough to think that at least Apple wouldn't let us down... I was wrong again.
I'm really regretting for having subscribed to this:
-uploading since more than 8 days, my music is still not completely up (less than 10,000 titles)
-I had only 30% matched although ALL my mp3 have artist/album/cover info
-the way it is handled on iDevices *****
and now, unreliable servers without down notice, I should just extend my dropbox/skydrive account
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Jul 13, 2012 4:20 AM in response to koziakauzuby Gathering information...,back up in HK. i do actually think apple is different than other companies here. i just wish communications could be better
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Jul 16, 2012 4:10 AM in response to Stephen Banksby fathom90,Still not working in the UK for me - iTunes match stops after it completes step 1 - anyone else having this problem?
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Jul 16, 2012 7:59 PM in response to fathom90by anattanm,Down in Hong Kong AGAIN!!!!!
This is the most unreliable and frustrating service I have ever had the displeasure to consume.
Zero status information, zero access to music, ZERO CHANCE OF A REFUND and zero apology from Apple (not even a f#%king acknowledgement that this service is severley flawed).
Apple, please take your head out of your iCloud and show us all a bit of humility.
While we all wait for a fix, all I can say is thank goodness for VPN and Pandora!
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Jul 16, 2012 8:06 PM in response to anattanmby roebeet,I'm getting a "Network Connection" error matching exactly one song, this evening (US customer). Going to try another system in a minute.....
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Jul 17, 2012 12:28 AM in response to Stephen Banksby Zala,Yay!!!! It happened again here in Malaysia as well...
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Jul 17, 2012 1:15 AM in response to kuro23by Zala,Still stuck at "Sending information to Apple".....
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Jul 17, 2012 3:06 AM in response to Zalaby Pinkpanther1971,same problem for me in Italy.... sending information to apple...
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Jul 17, 2012 4:15 AM in response to Stephen Banksby Jazzy Jase,This is driving me insane. All day it's been stuck at "Sending information to Apple" so I turned off iTunes Match and restarted it. Now it's stuck at "Waiting for Apple to deliver your iTunes Match results".
I'm currently in Sri Lanka, but have a UK itunes account.