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All replies
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Helpful answers
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Jul 17, 2012 5:00 AM in response to Anne-Marie Whiteby léonie,Anne-Marie,
what are your MacOS X and Aperture version? Is this a recent problem and it worked previously? Did you upgrade software since then? Or is this your first try to work with raw images from this camera?
Regards
Léonie
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Jul 17, 2012 5:42 AM in response to léonieby Anne-Marie White,Hi Leonie,
I have MacOS X 10.7.4 and Aperture 3.2.1.
I have only just discovered the problem as I was previously importing JPEG files rather than RAW.
I have tried a different memory card and the problem is still there so I know it is not the memory card.
Thanks,
Anne-Marie
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Jul 17, 2012 6:43 AM in response to Anne-Marie Whiteby léonie,Your camera raw is directly supported by Mac OS X 10.7 or later, see this list:
OS X Lion: Supported digital camera RAW formats
Have you tried to rebuild the Previews and thumbnails? Try from the "Photos" menu "Reprocess Master", "Generate Thumbnail", "Generate Preview" (hold down the "Options" key to change "Update Preview" to "Generate Preview".
If recreating the previews does not help, you may need to register your camera with the the launch service database again, see this post by Alan Roseman:, Re: Aperture 3 preview of raw file greenish
There is a "typo" in the command given in the link above, so read also the following posts on how to correctly enter the command and how the fix is supposed to work
Regards
Léonie
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Jul 17, 2012 9:29 AM in response to Anne-Marie Whiteby Keith Barkley,Was the camera set as RAW+JPEG?
I have had troubles with the raw files this camera creates in RAW+JPEG. (Even Canons DPP won't open them!) Try importing raw files created with raw only.
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Jul 17, 2012 9:45 AM in response to léonieby Anne-Marie White,Hi Leonie,
I have tried all your suggestions but nothing has worked unfortunately.
It was suggested by another user to just import as RAW which I did and the file was ok, but ideally I'd like to have both options.
Any more ideas? Will taking the laptop into an apple shop help?
Thanks.
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Jul 17, 2012 9:46 AM in response to Keith Barkleyby Anne-Marie White,Thanks Keith. This did work but I'd like to have the option of both JPEG and RAW.
Is this solely an aperture issue?
Anne-Marie
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Jul 17, 2012 9:59 AM in response to Anne-Marie Whiteby léonie,Anne-Marie,
I do not have your camera. What I suggested worked with many Lumix and Nikon cameras. Since Keith has exactly the camera model that you are using, he can advise you better than I.
Will taking the laptop into an apple shop help?
This looks more like a problem with the camera model to me, if even Canon's software cannot open the images. Have you tried, if the free Adobe png Converter can open your RAW+jpeg pairs?
Regards
Léonie
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Jul 18, 2012 7:01 AM in response to Anne-Marie Whiteby Keith Barkley,No, this is a Canon issue. As I said, even DPP (Canon's software) won't open these raws!
With Aperture, the jpeg is really pretty moot.
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Jul 27, 2012 12:14 AM in response to Anne-Marie Whiteby Anne-Marie White,Thanks for your help. I have now solved the problem.
Use an SD card reader to import the photos rather than from the camera lead and it then imports both files no problem.