1 2 3 Previous Next 37 Replies Latest reply: Apr 13, 2013 10:17 PM by nakago5000 Branched to a new discussion.
cryptodan Level 1 Level 1 (0 points)

I just got my wife a new iPhone 4S from Verizon, and I am unable to setup her Yahoo Account, and when I try her account on my iPhone 4S it states the samething as server uavailable.  However, I have had my Yahoo Account setup perfectly fine on my phone, and it connects to the Yahoo Mail Server.  I have tried multiple times to delete and re-add the account, and nothing works.  Her gmail account, however, was setup with no issues or fuss.  I just find it odd, that her email on yahoo will not function on a phone that already has a yahoo email account setup. 

 

So please can you let me and the community know what the fix action is?

 

This is very frustrating.  I will try adding my account to her phone, and see if it works.

 

I have restored / reset the phone to out of box environment and that did not solve the issue.

 

iPhone 4S iOS 5.1.1


iPhone 4S, iOS 5
  • 1. Re: Yahoo Server Unavailable on 2 iphone 4S's
    Allan Sampson Level 10 Level 10 (123,340 points)

    This is a Yahoo problem. Contact Yahoo technical support.

  • 2. Re: Yahoo Server Unavailable on 2 iphone 4S's
    cryptodan Level 1 Level 1 (0 points)

    And what if adding my account to her phone yeilds the same result of Yahoo Server Unavailable? 

  • 3. Re: Yahoo Server Unavailable on 2 iphone 4S's
    Allan Sampson Level 10 Level 10 (123,340 points)

    Changes nothing - this is a Yahoo problem. If not, she wouldn't be able to add her Gmail account.

  • 4. Re: Yahoo Server Unavailable on 2 iphone 4S's
    cryptodan Level 1 Level 1 (0 points)

    Actually it changes everything, because Yahoo and Gmail are on totally different networks and uses different IP's and domain names. 

     

    So in the Mail Settup wizard via Add Account and selecting Gmail you would connect to Gmail only servers yahoo would be out of the picture. 

     

    So again what if it yields the same response as server unavailable?

     

    I have seen numerous posts on Google using the Add Other Account vice the Yahoo Pre-defined settings in the Mail App Client so I will give that a try when I get home from work, and if that works then there is infact an issue with the Yahoo Mail App on the iOS, as my phone is roughly a year old and was setup on iOS 5 prior to 5.1.1.

  • 5. Re: Yahoo Server Unavailable on 2 iphone 4S's
    Allan Sampson Level 10 Level 10 (123,340 points)

    Changes nothing.

     

    This is a Yahoo problem. Creating the account with the Yahoo preset creates the account as an IMAP account. The settings used with the preset are established by Yahoo for creating the account as an IMAP account. If there is a problem with that, then no one would be able to create a Yahoo account with the Yahoo account preset which is not the case. If that were the case, it would still be a Yahoo problem since the settings used with the Yahoo account preset are established by Yahoo.

  • 6. Re: Yahoo Server Unavailable on 2 iphone 4S's
    cryptodan Level 1 Level 1 (0 points)

    It would be an issue with Apple and their application Developers not an issue with Yahoo.  Apple Developers should be incontact with Yahoo when updating software.  Again gmail and yahoo are on totally different networks, totally different class of ip's and other factors.  Simply put, I do not believe that you have the networking knowledge to understand that.  So if that offend's you then I apologize.

     

    Now if my account on her phone is able to connect, then i will take it up with yahoo, but from my point of view this is an Apple Issue and not a Yahoo one.

  • 7. Re: Yahoo Server Unavailable on 2 iphone 4S's
    Allan Sampson Level 10 Level 10 (123,340 points)

    I've forgotten more than you know.

  • 8. Re: Yahoo Server Unavailable on 2 iphone 4S's
    cryptodan Level 1 Level 1 (0 points)

    Anyone else care to take a stab at my issue?

  • 9. Re: Yahoo Server Unavailable on 2 iphone 4S's
    Papciak84 Level 1 Level 1 (125 points)

    It's a Yahoo! issue. If Gmail works fine then it's clearly not the iPhone. You can't make your iPhone connect to Yahoo! The only thing you can do is enter the appropriate credentials. After that? It's Yahoo!s issue. Good luck with your mentality that it's the iPhone.

     

    And no, Apple should not be in contact with Yahoo! The iPhone functions and works just fine. Yahoo! needs to make the fix.

     

    Also, your title is not accurate because you clearly state that your Yahoo! works just fine.

  • 10. Re: Yahoo Server Unavailable on 2 iphone 4S's
    cryptodan Level 1 Level 1 (0 points)

    Again Yahoo and Gmail are on totally different networks what about that do you not understand?  If gmail and yahoo shared the same network space and IP addressing schemes your assumption would be correct.  Again GMAIL works because it is on a different network and in totally different facilities with different routing than that of Yahoo. I would recommend that you go get few certs dealing with networking and protocols to better understand my issue.  So far this forum has been of no service. 

     

    Again gmail and yahoo are on two different network so your assumption that it is a yahoo issue is rather ignorant.  Yahoo protocols change and can affect things, there has been a known track record with that and open chat clients from Pidgin, Zinc, and others having connection issues due to yahoo's protocol changing for authentication and connectivity.  So again please provide concrete evidence that it is a Yahoo issue, and no my title is not misleading.  The fact remains that I cannot add my wife's yahoo to my phone and get the same error as I do on her brand spanking new iphone. 

  • 11. Re: Yahoo Server Unavailable on 2 iphone 4S's
    Papciak84 Level 1 Level 1 (125 points)

    It's an issue with Yahoo!

     

    Call AppleCare and they'll tell you the same thing.

  • 12. Re: Yahoo Server Unavailable on 2 iphone 4S's
    cryptodan Level 1 Level 1 (0 points)

    None of the above provided users provided anything that assisted me in solving my issues.  In the future, I will not use these forums to get assistance.  I will speak with apple directly regarding my issues with future problems with my Apple Products and services.  I feel the above people copped the attitude, and therefore caused me to speak in a tone that was progressively getting worse. 

     

    This has been a very negative experience for a new user to the community forum that apple provides. 

     

    My wife was able to get it to work on her own with no intervention from apple or yahoo. 

     

    The error messages that we received on our phones were very vague and lacking of anything important.  I would imagine that a multi-billion a year company would take consideration into providing more detailed errors then "Server Unvailable".  That is very vague, and as a seasoned IT Professional I would expect more from an application that deals with Mail.  Not only would it provide users with more information to assist them in diagnosing / reporting issues but it would prevent users like me from having negative experiences at support sites.  I chalk this up to the same quality of support that VALVe Software provides its uers whe solving issues. 

     

    Due this experience, I would recommend that people use android or microsoft powered phones for better support.

  • 13. Re: Yahoo Server Unavailable on 2 iphone 4S's
    nakago5000 Level 1 Level 1 (0 points)

    http://help.yahoo.com/kb/index?y=PROD_ACCT&page=content&id=SLN3702&actp=lorax&lo cale=en_SG

     

    This article from Yahoo! indicates where they are the point of issue here.  Chastizing Apple's support for providing an online discussion board where it says in the terms it is not monitored by Apple employees is an interesting way of looking at it. 

     

    Yahoo has been having issues with account access, push notifications, server errors, email delivery (should I continue?) since November of last year.  This is confirmed by several technicians at the carrier level where they have stated this is an ongoing problem with both iPhone, Android and Blackberry devices.  They have been recommending against people using Yahoo at this point.  The error you are describing is an error from a server level, not from an application level.

     

    EDIT:  As an FYI, usually resetting the password will resolve the issue as this is almost always related to a bad password sync across their authentication servers.

  • 14. Re: Yahoo Server Unavailable on 2 iphone 4S's
    SuperEman24 Level 1 Level 1 (0 points)

    I Also had this problem recently, what I did is I opened my yahoo account in my computer. I just followed the instructions, coz yahoo required me to change my password coz my old password is not that strong. Then again just followed the steps. Then after successfully changing my old password. I tried to put it on my iphone4S mail. And it was verified.

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