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My MacBook Pro Retina keeps crashing

41614 Views 154 Replies Latest reply: Apr 6, 2014 2:04 PM by Grant Bennet-Alder RSS
  • Grant Bennet-Alder Level 8 Level 8 (48,110 points)

    Well, you could try installing the software update issued today:

     

    MacBook Air and MacBook Pro Update 1.0

    "This update is recommended for all Mac notebooks introduced since June 2012."

    Mac Pro (Early 2009), Mac OS X (10.6.8), & Server, PPC, & AppleTalk Printers
  • josephfrommorley st botolph Calculating status...
    Currently Being Moderated
    Jul 19, 2012 1:21 PM (in response to Grant Bennet-Alder)

    Thanks, that hasn't fixed the problem:

     

     

    Interval Since Last Panic Report:  24079 sec

    Panics Since Last Report:          1

    Anonymous UUID:                    1272245F-8297-4B2A-88BD-6FC46B9A20DC

     

     

    Thu Jul 19 21:15:30 2012

    panic(cpu 6 caller 0xffffff80002c4794): Kernel trap at 0xffffff7f823d19b1, type 14=page fault, registers:

    CR0: 0x0000000080010033, CR2: 0x0000121100000084, CR3: 0x00000001ded1c015, CR4: 0x00000000001606e0

    RAX: 0xffffff7f823d1a84, RBX: 0x0000000000000077, RCX: 0x000012110000007c, RDX: 0x00000000007aa59f

    RSP: 0xffffff80f43bb9b0, RBP: 0xffffff80f43bb9c0, RSI: 0xffffff8018454400, RDI: 0xffffff8016f49000

    R8:  0x0000000000000075, R9:  0xffffff7f8242b380, R10: 0xffffff80f43bb92c, R11: 0xffffff80f43bb930

    R12: 0xffffff8017afc088, R13: 0xffffff8016f49000, R14: 0xffffff80d39bb000, R15: 0xffffff8016f49000

    RFL: 0x0000000000010282, RIP: 0xffffff7f823d19b1, CS:  0x0000000000000008, SS:  0x0000000000000010

    CR2: 0x0000121100000084, Error code: 0x0000000000000002, Faulting CPU: 0x6

     

     

    Backtrace (CPU 6), Frame : Return Address

    0xffffff80f43bb660 : 0xffffff8000220792

    0xffffff80f43bb6e0 : 0xffffff80002c4794

    0xffffff80f43bb890 : 0xffffff80002da55d

    0xffffff80f43bb8b0 : 0xffffff7f823d19b1

    0xffffff80f43bb9c0 : 0xffffff7f823d5f7d

    0xffffff80f43bbb00 : 0xffffff7f823d2ed4

    0xffffff80f43bbb60 : 0xffffff800065593e

    0xffffff80f43bbb80 : 0xffffff800065621a

    0xffffff80f43bbbe0 : 0xffffff80006569bb

    0xffffff80f43bbd20 : 0xffffff80002a3f08

    0xffffff80f43bbe20 : 0xffffff8000223096

    0xffffff80f43bbe50 : 0xffffff80002148a9

    0xffffff80f43bbeb0 : 0xffffff800021bbd8

    0xffffff80f43bbf10 : 0xffffff80002af140

    0xffffff80f43bbfb0 : 0xffffff80002dab5e

          Kernel Extensions in backtrace:

             com.apple.driver.AppleIntelHD4000Graphics(7.2.8)[6B02D782-A79F-399C-81FD-353EBF F2AB81]@0xffffff7f823c9000->0xffffff7f8242ffff

                dependency: com.apple.iokit.IOPCIFamily(2.7)[C0404427-3360-36B4-B483-3C9F0C54A3CA]@0xffffff 7f80829000

                dependency: com.apple.iokit.IONDRVSupport(2.3.4)[474FE7E9-5C79-3AA4-830F-262DF4B6B544]@0xff ffff7f8088d000

                dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[EF26EBCF-7CF9-3FC7-B9AD-6C0C27B89B2B]@0 xffffff7f80854000

     

     

    BSD process name corresponding to current thread: Google Chrome He

     

     

    Mac OS version:

    11E2620

     

     

    Kernel version:

    Darwin Kernel Version 11.4.2: Wed May 30 20:13:51 PDT 2012; root:xnu-1699.31.2~1/RELEASE_X86_64

    Kernel UUID: 25EC645A-8793-3201-8D0A-23EA280EC755

    System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)

     

     

    System uptime in nanoseconds: 22551897644517

    last loaded kext at 3431431268736: com.apple.driver.AppleUSBTCKeyEventDriver          227.6 (addr 0xffffff7f80797000, size 12288)

    last unloaded kext at 3498110409600: com.apple.driver.AppleUSBCDC          4.1.19 (addr 0xffffff7f80794000, size 12288)

    loaded kexts:

    com.sophos.kext.sav          8.0.4

    com.apple.driver.AppleHWSensor          1.9.5d0

    com.apple.filesystems.autofs          3.0

    com.apple.driver.AppleMikeyHIDDriver          122

    com.apple.driver.AGPM          100.12.69

    com.apple.driver.ApplePlatformEnabler          2.0.5d3

    com.apple.driver.X86PlatformShim          5.0.0d8

    com.apple.driver.AppleHDA          2.2.3f13

    com.apple.driver.AppleMikeyDriver          2.2.3f13

    com.apple.driver.AppleUpstreamUserClient          3.5.9

    com.apple.driver.AudioAUUC          1.59

    com.apple.driver.AppleSMCPDRC          5.0.0d8

    com.apple.iokit.IOUserEthernet          1.0.0d1

    com.apple.iokit.IOBluetoothSerialManager          4.0.7f2

    com.apple.GeForce          7.2.8

    com.apple.driver.AppleSMCLMU          2.0.1d2

    com.apple.Dont_Steal_Mac_OS_X          7.0.0

    com.apple.driver.AudioIPCDriver          1.2.3

    com.apple.driver.ApplePolicyControl          3.1.32

    com.apple.driver.AppleMuxControl          3.1.32

    com.apple.driver.AppleLPC          1.6.0

    com.apple.driver.AppleMCCSControl          1.0.33

    com.apple.driver.AppleIntelHD4000Graphics          7.2.8

    com.apple.driver.AppleIntelFramebufferCapri          7.2.8

    com.apple.driver.BroadcomUSBBluetoothHCIController          4.0.7f2

    com.apple.driver.AppleUSBTCButtons          227.6

    com.apple.driver.AppleUSBTCKeyboard          227.6

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

    com.apple.BootCache          33

    com.apple.driver.XsanFilter          404

    com.apple.iokit.IOAHCIBlockStorage          2.0.4

    com.apple.driver.AppleEFINVRAM          1.6.1

    com.apple.driver.AirPort.Brcm4331          560.7.21

    com.apple.driver.AppleSDXC          1.2.2

    com.apple.driver.AppleUSBHub          5.0.8

    com.apple.driver.AppleAHCIPort          2.3.0

    com.apple.driver.AppleUSBEHCI          5.0.7

    com.apple.driver.AppleUSBXHCI          1.0.7

    com.apple.driver.AppleSmartBatteryManager          161.0.0

    com.apple.driver.AppleACPIButtons          1.5

    com.apple.driver.AppleRTC          1.5

    com.apple.driver.AppleHPET          1.7

    com.apple.driver.AppleSMBIOS          1.9

    com.apple.driver.AppleACPIEC          1.5

    com.apple.driver.AppleAPIC          1.6

    com.apple.driver.AppleIntelCPUPowerManagementClient          195.0.0

    com.apple.nke.applicationfirewall          3.2.30

    com.apple.security.quarantine          1.3

    com.apple.security.TMSafetyNet          8

    com.apple.driver.AppleIntelCPUPowerManagement          195.0.0

    com.apple.kext.triggers          1.0

    com.apple.iokit.IOSCSIArchitectureModelFamily          3.2.1

    com.apple.driver.DspFuncLib          2.2.3f13

    com.apple.iokit.IOSurface          80.0.2

    com.apple.iokit.IOSerialFamily          10.0.5

    com.apple.iokit.IOAudioFamily          1.8.6fc18

    com.apple.kext.OSvKernDSPLib          1.3

    com.apple.driver.AppleHDAController          2.2.3f13

    com.apple.iokit.IOHDAFamily          2.2.3f13

    com.apple.driver.AppleSMBusPCI          1.0.10d0

    com.apple.driver.AppleGraphicsControl          3.1.32

    com.apple.driver.X86PlatformPlugin          5.1.1d6

    com.apple.driver.AppleSMC          3.1.3d10

    com.apple.driver.IOPlatformPluginFamily          5.1.1d6

    com.apple.driver.AppleBacklightExpert          1.0.4

    com.apple.nvidia.nvGK100hal          7.2.8

    com.apple.driver.AppleSMBusController          1.0.10d0

    com.apple.NVDAResman          7.2.8

    com.apple.iokit.IONDRVSupport          2.3.4

    com.apple.iokit.IOGraphicsFamily          2.3.4

    com.apple.driver.AppleUSBBluetoothHCIController          4.0.7f2

    com.apple.iokit.IOBluetoothFamily          4.0.7f2

    com.apple.driver.AppleThunderboltDPInAdapter          1.8.4

    com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.4

    com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.5

    com.apple.driver.AppleUSBMultitouch          230.5

    com.apple.iokit.IOUSBHIDDriver          5.0.0

    com.apple.driver.AppleUSBMergeNub          5.0.7

    com.apple.driver.AppleUSBComposite          5.0.0

    com.apple.driver.AppleThunderboltNHI          1.6.0

    com.apple.iokit.IOThunderboltFamily          2.0.3

    com.apple.iokit.IO80211Family          420.3

    com.apple.iokit.IONetworkingFamily          2.1

    com.apple.iokit.IOUSBUserClient          5.0.0

    com.apple.iokit.IOAHCIFamily          2.0.8

    com.apple.iokit.IOUSBFamily          5.0.8

    com.apple.driver.AppleEFIRuntime          1.6.1

    com.apple.iokit.IOHIDFamily          1.7.1

    com.apple.iokit.IOSMBusFamily          1.1

    com.apple.security.sandbox          177.5

    com.apple.kext.AppleMatch          1.0.0d1

    com.apple.driver.DiskImages          331.7

    com.apple.iokit.IOStorageFamily          1.7.2

    com.apple.driver.AppleKeyStore          28.18

    com.apple.driver.AppleACPIPlatform          1.5

    com.apple.iokit.IOPCIFamily          2.7

    com.apple.iokit.IOACPIFamily          1.4

    Model: MacBookPro10,1, BootROM MBP101.00EE.B00, 4 processors, Intel Core i7, 2.3 GHz, 8 GB, SMC 2.3f28

    Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB

    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB

    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020

    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (5.106.198.19.21)

    Bluetooth: Version 4.0.7f2, 2 service, 18 devices, 1 incoming serial ports

    Network Service: Wi-Fi, AirPort, en0

    Serial ATA Device: APPLE SSD SM256E, 251 GB

    USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1a100000 / 2

    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8510, 0x1a110000 / 3

    USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1d100000 / 2

    USB Device: hub_device, 0x0424  (SMSC), 0x2512, 0x1d180000 / 3

    USB Device: BRCM20702 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x1d181000 / 5

    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8286, 0x1d181300 / 7

    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0263, 0x1d182000 / 4

  • Grant Bennet-Alder Level 8 Level 8 (48,110 points)

    You have added:

     

    com.sophos.kext.sav          8.0.4

     

    Have you updated with the Apple Software Update released 18-July ?

     

    Have you updated to the latest version of Chrome?

    Mac Pro (Early 2009), Mac OS X (10.6.8), & Server, PPC, & AppleTalk Printers
  • haraldfromkoeln Calculating status...
    Currently Being Moderated
    Jul 30, 2012 9:19 AM (in response to ukd1)

    Like jray has written before, I got rid of the panics switching off automatic graphics switching in the Energy Savings preferences. The panic seems to occur for several applications (not only Chrome) that trigger a change in graphics. Even switching to full screen mode (for an application named AppViz2) triggers a panic as long as automatic switching is turned on. I have installed all updates available (there were two?). My impression is it improved but it is definitively not fixed...

  • FluxArc Level 1 Level 1 (20 points)
    Currently Being Moderated
    Jul 30, 2012 9:55 AM (in response to ukd1)

    I haven't had any issues yet with Mountain Lion. Has anyone else had a kernel panic on ML?

  • phrozted Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 1, 2012 10:46 PM (in response to FluxArc)

    I had two kernel panics on Mountain Lion. The problem, I think, is these new Macbook Pros.

     

    My story:

     

    Tons of apps were crashing left and right: Evernote, Reminders, Pages, etc. What's worse, the computer had multiple kernel panics in the first week of purchase, none of which could be attributed to Chrome, Skype, or any of that nonsense. When I ran the Apple hardware test, everything came up fine. Took the computer to the Genius Bar, who recommended that I erase and reinstall. I did that, and I just experienced another crash today. I was in Pages, and the entire computer froze, although I could move my cursor.

     

    Put simply, I dropped almost four thosuand dollars on what should be the best computer on the planet, but is actually a piece of crap.

     

    I only wish I knew whether it was hardware or software, so that I could actually fix the problem.

     

    Either way, I severely doubt I will purchase another Apple computer.

  • Chris 36 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 2, 2012 2:35 AM (in response to phrozted)

    I'm frustrated as well. Spent $3,500+ and for that kind of money this thing should be huming. I've had many MACs and since roughly 2000 I've never owned a MAC that crashes as much as my MBPr. I sold my MBair to buy this and I don't think my MBair crashed once. My MBPr crashes at least once a day. The crashes aren't as frequent in Mountain Lion (compared to Lion) but are still occuring. I don't use chrome and skype isn't open during these crashes. I use Evernote, Safari, and MS Remote Desktop heavily. I believe Evernote and Safari are both crashing it. Attached is the Panic error report. Considering the money spent the whole situation is unacceptable. Will try the graphics adjustment.

     

    Any suggestions? Thanks.

     

    _____________________________________________________________________

    Interval Since Last Panic Report:  158506 sec

    Panics Since Last Report:          2

    Anonymous UUID:                    CC2C3374-9ECB-4972-8E22-F7E832F3AB70

     

     

    Thu Aug  2 02:18:07 2012

    panic(cpu 0 caller 0xffffff7f8433fc85): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0xffffff8214ec0000 0x0e7150a2, D0, P2/4

    Backtrace (CPU 0), Frame : Return Address

    0xffffff81d7ef3520 : 0xffffff8003c1d5f6

    0xffffff81d7ef3590 : 0xffffff7f8433fc85

    0xffffff81d7ef3620 : 0xffffff7f844395b7

    0xffffff81d7ef3680 : 0xffffff7f8443962b

    0xffffff81d7ef36f0 : 0xffffff7f84789491

    0xffffff81d7ef38b0 : 0xffffff7f8445f75d

    0xffffff81d7ef38e0 : 0xffffff7f843499e6

    0xffffff81d7ef3990 : 0xffffff7f843450b8

    0xffffff81d7ef3b80 : 0xffffff7f84346ac6

    0xffffff81d7ef3c60 : 0xffffff7f842da46e

    0xffffff81d7ef3df0 : 0xffffff7f842da7ab

    0xffffff81d7ef3e10 : 0xffffff7f85db38c6

    0xffffff81d7ef3ef0 : 0xffffff7f85db37b6

    0xffffff81d7ef3f40 : 0xffffff7f85db28e7

    0xffffff81d7ef3f60 : 0xffffff8003c3dcae

    0xffffff81d7ef3fb0 : 0xffffff8003cb2677

          Kernel Extensions in backtrace:

             com.apple.NVDAResman(8.0)[6A699209-FB98-316B-A3C0-DCA82AA8C86B]@0xffffff7f842d8 000->0xffffff7f845dafff

                dependency: com.apple.iokit.IOPCIFamily(2.7)[8C9E06A4-13D0-33F5-A377-9E36F0ECC229]@0xffffff 7f8424d000

                dependency: com.apple.iokit.IONDRVSupport(2.3.4)[E37F420A-B5CD-38ED-9441-5247583B6ACE]@0xff ffff7f842c4000

                dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[5D671681-D21B-3CCA-9810-B15E648C1B27]@0 xffffff7f84281000

             com.apple.nvidia.nvGK100hal(8.0)[9BC05A35-E5AB-338A-A2D7-E397FD91CACD]@0xffffff 7f845e8000->0xffffff7f848ebfff

                dependency: com.apple.NVDAResman(8.0.0)[6A699209-FB98-316B-A3C0-DCA82AA8C86B]@0xffffff7f842 d8000

                dependency: com.apple.iokit.IOPCIFamily(2.7)[8C9E06A4-13D0-33F5-A377-9E36F0ECC229]@0xffffff 7f8424d000

             com.apple.driver.AGPM(100.12.69)[FBC949AC-F94D-39CD-96A0-C6F121EA7546]@0xffffff 7f85db1000->0xffffff7f85dc0fff

                dependency: com.apple.iokit.IOPCIFamily(2.7)[8C9E06A4-13D0-33F5-A377-9E36F0ECC229]@0xffffff 7f8424d000

                dependency: com.apple.driver.IOPlatformPluginFamily(5.2.0d16)[41B414E9-EC1E-3724-A158-14FD4 8712B0C]@0xffffff7f84d50000

                dependency: com.apple.iokit.IONDRVSupport(2.3.4)[E37F420A-B5CD-38ED-9441-5247583B6ACE]@0xff ffff7f842c4000

                dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[5D671681-D21B-3CCA-9810-B15E648C1B27]@0 xffffff7f84281000

     

     

    BSD process name corresponding to current thread: kernel_task

     

     

    Mac OS version:

    12A269

     

     

    Kernel version:

    Darwin Kernel Version 12.0.0: Sun Jun 24 23:00:16 PDT 2012; root:xnu-2050.7.9~1/RELEASE_X86_64

    Kernel UUID: 8D5F8EF3-9D12-384B-8070-EF2A49C45D24

    Kernel slide:     0x0000000003a00000

    Kernel text base: 0xffffff8003c00000

    System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)

     

     

    System uptime in nanoseconds: 159570390114466

    last loaded kext at 150507008545048: com.sophos.kext.sav          8.0.4 (addr 0xffffff7f85f46000, size 24576)

    last unloaded kext at 150504630589358: com.sophos.kext.sav          8.0.4 (addr 0xffffff7f85f3e000, size 20480)

    loaded kexts:

    com.sophos.kext.sav          8.0.4

    com.apple.driver.AppleHWSensor          1.9.5d0

    com.apple.driver.AudioAUUC          1.60

    com.apple.iokit.IOBluetoothSerialManager          4.0.9f8

    com.apple.filesystems.autofs          3.0

    com.apple.driver.ApplePlatformEnabler          2.0.5d4

    com.apple.driver.AGPM          100.12.69

    com.apple.driver.X86PlatformShim          1.0.0

    com.apple.driver.AppleMikeyHIDDriver          122

    com.apple.driver.AppleHDA          2.3.0f2

    com.apple.driver.AppleMikeyDriver          2.3.0f2

    com.apple.driver.AppleUpstreamUserClient          3.5.10

    com.apple.driver.AppleMCCSControl          1.0.33

    com.apple.iokit.IOUserEthernet          1.0.0d1

    com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport          4.0.9f8

    com.apple.GeForce          8.0.0

    com.apple.driver.AppleIntelHD4000Graphics          8.0.0

    com.apple.driver.AppleLPC          1.6.0

    com.apple.driver.AppleMuxControl          3.2.6

    com.apple.driver.AppleSMCLMU          2.0.2d0

    com.apple.Dont_Steal_Mac_OS_X          7.0.0

    com.apple.driver.ApplePolicyControl          3.2.6

    com.apple.driver.AppleIntelFramebufferCapri          8.0.0

    com.apple.driver.AppleSMCPDRC          1.0.0

    com.apple.driver.AppleUSBTCButtons          235.4

    com.apple.driver.AppleUSBTCKeyboard          235.4

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

    com.apple.BootCache          34

    com.apple.driver.XsanFilter          404

    com.apple.iokit.IOAHCIBlockStorage          2.2.0

    com.apple.driver.AppleUSBHub          5.1.6

    com.apple.driver.AppleSDXC          1.2.2

    com.apple.driver.AirPort.Brcm4331          600.15.20

    com.apple.driver.AppleAHCIPort          2.4.0

    com.apple.driver.AppleUSBEHCI          5.1.5

    com.apple.driver.AppleUSBXHCI          1.1.0

    com.apple.driver.AppleEFINVRAM          1.6.1

    com.apple.driver.AppleSmartBatteryManager          161.0.0

    com.apple.driver.AppleACPIButtons          1.6

    com.apple.driver.AppleRTC          1.5

    com.apple.driver.AppleHPET          1.7

    com.apple.driver.AppleSMBIOS          1.9

    com.apple.driver.AppleACPIEC          1.6

    com.apple.driver.AppleAPIC          1.6

    com.apple.driver.AppleIntelCPUPowerManagementClient          196.0.0

    com.apple.nke.applicationfirewall          4.0.39

    com.apple.security.quarantine          2

    com.apple.driver.AppleIntelCPUPowerManagement          196.0.0

    com.apple.iokit.IOSerialFamily          10.0.6

    com.apple.kext.triggers          1.0

    com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.1

    com.apple.driver.DspFuncLib          2.3.0f2

    com.apple.iokit.IOAudioFamily          1.8.9fc9

    com.apple.kext.OSvKernDSPLib          1.6

    com.apple.driver.AppleSMBusPCI          1.0.10d0

    com.apple.driver.AppleSMBusController          1.0.10d0

    com.apple.iokit.IOSurface          86.0.2

    com.apple.iokit.AppleBluetoothHCIControllerUSBTransport          4.0.9f8

    com.apple.nvidia.nvGK100hal          8.0.0

    com.apple.NVDAResman          8.0.0

    com.apple.driver.AppleHDAController          2.3.0f2

    com.apple.iokit.IOHDAFamily          2.3.0f2

    com.apple.driver.AppleBacklightExpert          1.0.4

    com.apple.iokit.IOBluetoothFamily          4.0.9f8

    com.apple.driver.AppleGraphicsControl          3.2.6

    com.apple.iokit.IONDRVSupport          2.3.4

    com.apple.iokit.IOGraphicsFamily          2.3.4

    com.apple.driver.X86PlatformPlugin          1.0.0

    com.apple.driver.AppleSMC          3.1.3d11

    com.apple.driver.IOPlatformPluginFamily          5.2.0d16

    com.apple.driver.AppleThunderboltDPInAdapter          1.8.5

    com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.5

    com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.5

    com.apple.driver.AppleUSBMultitouch          235.7

    com.apple.iokit.IOUSBHIDDriver          5.0.0

    com.apple.driver.AppleUSBMergeNub          5.1.5

    com.apple.driver.AppleUSBComposite          5.0.0

    com.apple.driver.AppleThunderboltNHI          1.6.0

    com.apple.iokit.IOThunderboltFamily          2.0.3

    com.apple.iokit.IO80211Family          500.15

    com.apple.iokit.IONetworkingFamily          3.0

    com.apple.iokit.IOUSBUserClient          5.0.0

    com.apple.iokit.IOAHCIFamily          2.2.0

    com.apple.iokit.IOUSBFamily          5.1.6

    com.apple.driver.AppleEFIRuntime          1.6.1

    com.apple.iokit.IOHIDFamily          1.8.0

    com.apple.iokit.IOSMBusFamily          1.1

    com.apple.security.sandbox          220

    com.apple.kext.AppleMatch          1.0.0d1

    com.apple.security.TMSafetyNet          7

    com.apple.driver.DiskImages          344

    com.apple.iokit.IOStorageFamily          1.8

    com.apple.driver.AppleKeyStore          28.18

    com.apple.driver.AppleACPIPlatform          1.6

    com.apple.iokit.IOPCIFamily          2.7

    com.apple.iokit.IOACPIFamily          1.4

    com.apple.kec.corecrypto          1.0

    Model: MacBookPro10,1, BootROM MBP101.00EE.B00, 4 processors, Intel Core i7, 2.6 GHz, 16 GB, SMC 2.3f32

    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB

    Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB

    Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020

    Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (5.106.98.81.20)

    Bluetooth: Version 4.0.9f8 10405, 2 service, 18 devices, 1 incoming serial ports

    Network Service: Wi-Fi, AirPort, en0

    Serial ATA Device: APPLE SSD SM768E, 751.28 GB

    USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1a100000 / 2

    USB Device: iPhone, apple_vendor_id, 0x12a0, 0x1a120000 / 4

    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8510, 0x1a110000 / 3

    USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1d100000 / 2

    USB Device: hub_device, 0x0424  (SMSC), 0x2512, 0x1d180000 / 3

    USB Device: BRCM20702 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x1d181000 / 5

    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8286, 0x1d181300 / 7

    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0262, 0x1d182000 / 4

  • Grant Bennet-Alder Level 8 Level 8 (48,110 points)
    Currently Being Moderated
    Aug 2, 2012 6:45 AM (in response to Chris 36)

    Chris 36-

     

    That panic is a graphics problems:

     

    panic(cpu 0 caller 0xffffff7f8433fc85): NVRM[0/1:0:0]: Read Error

     

    NVRM is the NVidia Display Memory.

     

    But it could also be caused by Sophos anti-Virus.

     

    You need to Un-Install Sophos anti-Virus or boot and run in Safe Mode (which removes that) for Apple to pay attention to your problems.

     

    If you remove that kext and still have crashes, you have a Hardware problem and will need a repair.

    Mac Pro (Early 2009), Mac OS X (10.6.8), & Server, PPC, & AppleTalk Printers
  • haraldfromkoeln Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 2, 2012 8:05 AM (in response to haraldfromkoeln)

    Hi again,

    After having installed Mountain Lion, the panic has gone away. I have been able to turn on Automatic Switching of Graphics again. There are some smaller other issues now ;-) but at least I'm able to work with my new MBP again.

  • Grant Bennet-Alder Level 8 Level 8 (48,110 points)
    Currently Being Moderated
    Aug 2, 2012 8:45 AM (in response to phrozted)

    phrozted-

     

    The suggestion to re-install (onto a blank slate) is the Genius way of ensuring that you have not added deadly extensions that are crashing Mac OS X.

     

    If you can post the panic logs, Readers here are ready to help analyze the problem.

     

    Often, the answer to ¿Hardware or Software? is right in the panic log.

     

    Mac OS X: How to log a kernel panic

    Mac Pro (Early 2009), Mac OS X (10.6.8), & Server, PPC, & AppleTalk Printers
  • phrozted Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 2, 2012 10:38 AM (in response to Grant Bennet-Alder)

    Grant, thanks a bunch. Here's my panic log (1 of 2):

     

    Sat Jul 28 23:10:08 2012

    panic(cpu 4 caller 0xffffff802acb7b95): Kernel trap at 0xffffff802ac3fbea, type 14=page fault, registers:

    CR0: 0x0000000080010033, CR2: 0x0000000000000010, CR3: 0x0000000057410029, CR4: 0x00000000001606e0

    RAX: 0xffffff802b28eb04, RBX: 0x0000000000000000, RCX: 0xffffff802b28eb00, RDX: 0x0000000000000000

    RSP: 0xffffff81fc4f3d20, RBP: 0xffffff81fc4f3d50, RSI: 0x000000005048887e, RDI: 0xffffff806c0c4f58

    R8:  0x0000000000477e72, R9:  0x0000000000000000, R10: 0xffffff81ec269000, R11: 0x00000000ffffff01

    R12: 0xffffff806c0c4f58, R13: 0xffffff806c0c4f60, R14: 0xffffff8054c9c328, R15: 0x0000000000000001

    RFL: 0x0000000000010086, RIP: 0xffffff802ac3fbea, CS:  0x0000000000000008, SS:  0x0000000000000010

    Fault CR2: 0x0000000000000010, Error code: 0x0000000000000000, Fault CPU: 0x4

     

    Backtrace (CPU 4), Frame : Return Address

    0xffffff81fc4f39c0 : 0xffffff802ac1d5f6

    0xffffff81fc4f3a30 : 0xffffff802acb7b95

    0xffffff81fc4f3c00 : 0xffffff802acce4ad

    0xffffff81fc4f3c20 : 0xffffff802ac3fbea

    0xffffff81fc4f3d50 : 0xffffff802ac1a32a

    0xffffff81fc4f3de0 : 0xffffff802ac4f990

    0xffffff81fc4f3e10 : 0xffffff802ac20abd

    0xffffff81fc4f3e40 : 0xffffff802ac10448

    0xffffff81fc4f3e90 : 0xffffff802ac195fb

    0xffffff81fc4f3f00 : 0xffffff802aca597e

    0xffffff81fc4f3fb0 : 0xffffff802acceabe

     

    BSD process name corresponding to current thread: acaptured

     

    Mac OS version:

    12A269

     

    Kernel version:

    Darwin Kernel Version 12.0.0: Sun Jun 24 23:00:16 PDT 2012; root:xnu-2050.7.9~1/RELEASE_X86_64

    Kernel UUID: 8D5F8EF3-9D12-384B-8070-EF2A49C45D24

    Kernel slide:     0x000000002aa00000

    Kernel text base: 0xffffff802ac00000

    System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)

     

    System uptime in nanoseconds: 30530200087172

    last loaded kext at 8097138315: com.apple.driver.AppleHWSensor     1.9.5d0 (addr 0xffffff7facbbf000, size 36864)

    last unloaded kext at 298001086282: com.apple.iokit.IOEthernetAVBController     1.0.2b1 (addr 0xffffff7fabda8000, size 28672)

    loaded kexts:

    jp.co.cyphertec.CypherGuard.kext.CTracGuardDrv     1

    jp.co.cyphertec.CypherGuard.kext.CExeGuardDrv     1

    com.apple.driver.AppleHWSensor     1.9.5d0

    com.apple.driver.AudioAUUC     1.60

    com.apple.iokit.IOBluetoothSerialManager     4.0.9f8

    com.apple.filesystems.autofs     3.0

    com.apple.driver.AGPM     100.12.69

    com.apple.driver.ApplePlatformEnabler     2.0.5d4

    com.apple.driver.X86PlatformShim     1.0.0

    com.apple.driver.AppleMikeyHIDDriver     122

    com.apple.driver.AppleHDA     2.3.0f2

    com.apple.GeForce     8.0.0

    com.apple.driver.AppleUpstreamUserClient     3.5.10

    com.apple.driver.AppleMikeyDriver     2.3.0f2

    com.apple.driver.AppleMCCSControl     1.0.33

    com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport     4.0.9f8

    com.apple.driver.AppleSMCPDRC     1.0.0

    com.apple.iokit.IOUserEthernet     1.0.0d1

    com.apple.driver.AppleLPC     1.6.0

    com.apple.driver.AppleMuxControl     3.2.6

    com.apple.driver.AppleSMCLMU     2.0.2d0

    com.apple.driver.AppleIntelHD4000Graphics     8.0.0

    com.apple.driver.AppleIntelFramebufferCapri     8.0.0

    com.apple.Dont_Steal_Mac_OS_X     7.0.0

    com.apple.driver.ApplePolicyControl     3.2.6

    com.apple.driver.AppleUSBTCButtons     235.4

    com.apple.driver.AppleUSBTCKeyboard     235.4

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless     1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib     1.0.0d1

    com.apple.BootCache     34

    com.apple.driver.XsanFilter     404

    com.apple.iokit.IOAHCIBlockStorage     2.2.0

    com.apple.driver.AppleUSBHub     5.1.6

    com.apple.driver.AirPort.Brcm4331     600.15.20

    com.apple.driver.AppleSDXC     1.2.2

    com.apple.driver.AppleAHCIPort     2.4.0

    com.apple.driver.AppleUSBEHCI     5.1.5

    com.apple.driver.AppleUSBXHCI     1.1.0

    com.apple.driver.AppleEFINVRAM     1.6.1

    com.apple.driver.AppleSmartBatteryManager     161.0.0

    com.apple.driver.AppleACPIButtons     1.6

    com.apple.driver.AppleRTC     1.5

    com.apple.driver.AppleHPET     1.7

    com.apple.driver.AppleSMBIOS     1.9

    com.apple.driver.AppleACPIEC     1.6

    com.apple.driver.AppleAPIC     1.6

    com.apple.driver.AppleIntelCPUPowerManagementClient     196.0.0

    com.apple.nke.applicationfirewall     4.0.39

    com.apple.security.quarantine     2

    com.apple.driver.AppleIntelCPUPowerManagement     196.0.0

    com.apple.iokit.IOSerialFamily     10.0.6

    com.apple.kext.triggers     1.0

    com.apple.iokit.IOSCSIArchitectureModelFamily     3.5.1

    com.apple.driver.DspFuncLib     2.3.0f2

    com.apple.iokit.IOAudioFamily     1.8.9fc9

    com.apple.kext.OSvKernDSPLib     1.6

    com.apple.iokit.AppleBluetoothHCIControllerUSBTransport     4.0.9f8

    com.apple.driver.AppleSMBusController     1.0.10d0

    com.apple.driver.AppleBacklightExpert     1.0.4

    com.apple.nvidia.nvGK100hal     8.0.0

    com.apple.NVDAResman     8.0.0

    com.apple.driver.AppleSMBusPCI     1.0.10d0

    com.apple.driver.AppleHDAController     2.3.0f2

    com.apple.iokit.IOHDAFamily     2.3.0f2

    com.apple.driver.X86PlatformPlugin     1.0.0

    com.apple.driver.IOPlatformPluginFamily     5.2.0d16

    com.apple.iokit.IOSurface     86.0.2

    com.apple.iokit.IOBluetoothFamily     4.0.9f8

    com.apple.driver.AppleSMC     3.1.3d11

    com.apple.driver.AppleGraphicsControl     3.2.6

    com.apple.iokit.IONDRVSupport     2.3.4

    com.apple.iokit.IOGraphicsFamily     2.3.4

    com.apple.driver.AppleThunderboltDPInAdapter     1.8.5

    com.apple.driver.AppleThunderboltDPAdapterFamily     1.8.5

    com.apple.driver.AppleThunderboltPCIDownAdapter     1.2.5

    com.apple.driver.AppleUSBMultitouch     235.7

    com.apple.iokit.IOUSBHIDDriver     5.0.0

    com.apple.driver.AppleUSBMergeNub     5.1.5

    com.apple.driver.AppleUSBComposite     5.0.0

    com.apple.driver.AppleThunderboltNHI     1.6.0

    com.apple.iokit.IOThunderboltFamily     2.0.3

    com.apple.iokit.IO80211Family     500.15

    com.apple.iokit.IOUSBUserClient     5.0.0

    com.apple.iokit.IONetworkingFamily     3.0

    com.apple.iokit.IOAHCIFamily     2.2.0

    com.apple.iokit.IOUSBFamily     5.1.6

    com.apple.driver.AppleEFIRuntime     1.6.1

    com.apple.iokit.IOHIDFamily     1.8.0

    com.apple.iokit.IOSMBusFamily     1.1

    com.apple.security.sandbox     220

    com.apple.kext.AppleMatch     1.0.0d1

    com.apple.security.TMSafetyNet     7

    com.apple.driver.DiskImages     344

    com.apple.iokit.IOStorageFamily     1.8

    com.apple.driver.AppleKeyStore     28.18

    com.apple.driver.AppleACPIPlatform     1.6

    com.apple.iokit.IOPCIFamily     2.7

    com.apple.iokit.IOACPIFamily     1.4

    com.apple.kec.corecrypto     1.0

  • phrozted Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 2, 2012 10:39 AM (in response to phrozted)

    And another:

     

    Interval Since Last Panic Report:  19375 sec

    Panics Since Last Report:          1

    Anonymous UUID:                    2344CB96-641F-4A3C-BDFC-4BE5C34647E0

     

    Wed Jul 25 16:43:42 2012

    panic(cpu 0 caller 0xffffff80046b7b95): Kernel trap at 0xffffff800463fbea, type 14=page fault, registers:

    CR0: 0x0000000080010033, CR2: 0x0000000000000010, CR3: 0x0000000039e0f01f, CR4: 0x00000000001606e0

    RAX: 0xffffff8004c8eb04, RBX: 0x0000000000000000, RCX: 0xffffff8004c8eb00, RDX: 0x0000000000000000

    RSP: 0xffffff81d7853d20, RBP: 0xffffff81d7853d50, RSI: 0x000000005048887e, RDI: 0xffffff8029a62e88

    R8:  0x00000000003681fc, R9:  0x0000000000000000, R10: 0xffffff81c4b6c000, R11: 0x00000000ffffff01

    R12: 0xffffff8029a62e88, R13: 0xffffff8029a62e90, R14: 0xffffff802b7f1d20, R15: 0x0000000000000001

    RFL: 0x0000000000010086, RIP: 0xffffff800463fbea, CS:  0x0000000000000008, SS:  0x0000000000000010

    Fault CR2: 0x0000000000000010, Error code: 0x0000000000000000, Fault CPU: 0x0

     

    Backtrace (CPU 0), Frame : Return Address

    0xffffff81d78539c0 : 0xffffff800461d5f6

    0xffffff81d7853a30 : 0xffffff80046b7b95

    0xffffff81d7853c00 : 0xffffff80046ce4ad

    0xffffff81d7853c20 : 0xffffff800463fbea

    0xffffff81d7853d50 : 0xffffff800461a32a

    0xffffff81d7853de0 : 0xffffff800464f990

    0xffffff81d7853e10 : 0xffffff8004620abd

    0xffffff81d7853e40 : 0xffffff8004610448

    0xffffff81d7853e90 : 0xffffff80046195fb

    0xffffff81d7853f00 : 0xffffff80046a597e

    0xffffff81d7853fb0 : 0xffffff80046ceabe

     

    BSD process name corresponding to current thread: acaptured

     

    Mac OS version:

    12A269

     

    Kernel version:

    Darwin Kernel Version 12.0.0: Sun Jun 24 23:00:16 PDT 2012; root:xnu-2050.7.9~1/RELEASE_X86_64

    Kernel UUID: 8D5F8EF3-9D12-384B-8070-EF2A49C45D24

    Kernel slide:     0x0000000004400000

    Kernel text base: 0xffffff8004600000

    System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)

     

    System uptime in nanoseconds: 19398492147181

    last loaded kext at 5826384623197: com.apple.driver.AppleUSBCDC     4.1.21 (addr 0xffffff7f859f3000, size 16384)

    last unloaded kext at 5946365580917: com.apple.driver.AppleUSBCDC     4.1.21 (addr 0xffffff7f859f3000, size 12288)

    loaded kexts:

    jp.co.cyphertec.CypherGuard.kext.CTracGuardDrv     1

    jp.co.cyphertec.CypherGuard.kext.CExeGuardDrv     1

    com.apple.driver.AudioAUUC     1.60

    com.apple.driver.AppleHWSensor     1.9.5d0

    com.apple.iokit.IOBluetoothSerialManager     4.0.9f8

    com.apple.filesystems.autofs     3.0

    com.apple.iokit.IOUserEthernet     1.0.0d1

    com.apple.Dont_Steal_Mac_OS_X     7.0.0

    com.apple.driver.ApplePlatformEnabler     2.0.5d4

    com.apple.driver.AGPM     100.12.69

    com.apple.driver.X86PlatformShim     1.0.0

    com.apple.driver.AppleMikeyHIDDriver     122

    com.apple.driver.AppleUpstreamUserClient     3.5.10

    com.apple.driver.AppleIntelHD4000Graphics     8.0.0

    com.apple.driver.AppleHDA     2.3.0f2

    com.apple.driver.AppleMikeyDriver     2.3.0f2

    com.apple.GeForce     8.0.0

    com.apple.driver.AirPort.Brcm4331     600.15.20

    com.apple.driver.AppleSMCPDRC     1.0.0

    com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport     4.0.9f8

    com.apple.driver.AppleSMCLMU     2.0.2d0

    com.apple.driver.AppleLPC     1.6.0

    com.apple.driver.AppleMuxControl     3.2.6

    com.apple.driver.ApplePolicyControl     3.2.6

    com.apple.driver.AppleIntelFramebufferCapri     8.0.0

    com.apple.driver.AppleMCCSControl     1.0.33

    com.apple.driver.AppleUSBTCButtons     235.4

    com.apple.driver.AppleUSBTCKeyboard     235.4

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless     1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib     1.0.0d1

    com.apple.BootCache     34

    com.apple.driver.XsanFilter     404

    com.apple.iokit.IOAHCIBlockStorage     2.2.0

    com.apple.driver.AppleUSBHub     5.1.6

    com.apple.driver.AppleSDXC     1.2.2

    com.apple.driver.AppleAHCIPort     2.4.0

    com.apple.driver.AppleUSBEHCI     5.1.5

    com.apple.driver.AppleUSBXHCI     1.1.0

    com.apple.driver.AppleEFINVRAM     1.6.1

    com.apple.driver.AppleSmartBatteryManager     161.0.0

    com.apple.driver.AppleACPIButtons     1.6

    com.apple.driver.AppleRTC     1.5

    com.apple.driver.AppleHPET     1.7

    com.apple.driver.AppleSMBIOS     1.9

    com.apple.driver.AppleACPIEC     1.6

    com.apple.driver.AppleAPIC     1.6

    com.apple.driver.AppleIntelCPUPowerManagementClient     196.0.0

    com.apple.nke.applicationfirewall     4.0.39

    com.apple.security.quarantine     2

    com.apple.driver.AppleIntelCPUPowerManagement     196.0.0

    com.apple.iokit.IOSerialFamily     10.0.6

    com.apple.kext.triggers     1.0

    com.apple.iokit.IOSCSIArchitectureModelFamily     3.5.1

    com.apple.iokit.IOSurface     86.0.2

    com.apple.iokit.IOBluetoothFamily     4.0.9f8

    com.apple.driver.DspFuncLib     2.3.0f2

    com.apple.iokit.IOAudioFamily     1.8.9fc9

    com.apple.kext.OSvKernDSPLib     1.6

    com.apple.iokit.IO80211Family     500.15

    com.apple.iokit.AppleBluetoothHCIControllerUSBTransport     4.0.9f8

    com.apple.iokit.IONetworkingFamily     3.0

    com.apple.driver.AppleHDAController     2.3.0f2

    com.apple.iokit.IOHDAFamily     2.3.0f2

    com.apple.driver.AppleSMBusPCI     1.0.10d0

    com.apple.driver.AppleBacklightExpert     1.0.4

    com.apple.nvidia.nvGK100hal     8.0.0

    com.apple.NVDAResman     8.0.0

    com.apple.driver.AppleGraphicsControl     3.2.6

    com.apple.iokit.IONDRVSupport     2.3.4

    com.apple.driver.X86PlatformPlugin     1.0.0

    com.apple.driver.AppleSMC     3.1.3d11

    com.apple.driver.IOPlatformPluginFamily     5.2.0d16

    com.apple.driver.AppleSMBusController     1.0.10d0

    com.apple.iokit.IOGraphicsFamily     2.3.4

    com.apple.driver.AppleThunderboltDPInAdapter     1.8.5

    com.apple.driver.AppleThunderboltDPAdapterFamily     1.8.5

    com.apple.driver.AppleThunderboltPCIDownAdapter     1.2.5

    com.apple.driver.AppleUSBMultitouch     235.7

    com.apple.iokit.IOUSBHIDDriver     5.0.0

    com.apple.driver.AppleUSBMergeNub     5.1.5

    com.apple.driver.AppleUSBComposite     5.0.0

    com.apple.driver.AppleThunderboltNHI     1.6.0

    com.apple.iokit.IOThunderboltFamily     2.0.3

    com.apple.iokit.IOUSBUserClient     5.0.0

    com.apple.iokit.IOAHCIFamily     2.2.0

    com.apple.iokit.IOUSBFamily     5.1.6

    com.apple.driver.AppleEFIRuntime     1.6.1

    com.apple.iokit.IOHIDFamily     1.8.0

    com.apple.iokit.IOSMBusFamily     1.1

    com.apple.security.sandbox     220

    com.apple.kext.AppleMatch     1.0.0d1

    com.apple.security.TMSafetyNet     7

    com.apple.driver.DiskImages     344

    com.apple.iokit.IOStorageFamily     1.8

    com.apple.driver.AppleKeyStore     28.18

    com.apple.driver.AppleACPIPlatform     1.6

    com.apple.iokit.IOPCIFamily     2.7

    com.apple.iokit.IOACPIFamily     1.4

    com.apple.kec.corecrypto     1.0

    System Profile:

    Model: MacBookPro10,1, BootROM MBP101.00EE.B00, 4 processors, Intel Core i7, 2.7 GHz, 16 GB, SMC 2.3f28

    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB

    Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB

    Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80CE, 0x4D34373142314737334248302D434B302020

    Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80CE, 0x4D34373142314737334248302D434B302020

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (5.106.98.81.20)

    Bluetooth: Version 4.0.9f8 10405, 2 service, 11 devices, 1 incoming serial ports

    Network Service: Wi-Fi, AirPort, en0

    Serial ATA Device: APPLE SSD SM768E, 751.28 GB

    USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1a100000 / 2

    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8510, 0x1a110000 / 3

    USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1d100000 / 2

    USB Device: hub_device, 0x0424  (SMSC), 0x2512, 0x1d180000 / 3

    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0262, 0x1d182000 / 5

    USB Device: BRCM20702 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x1d181000 / 4

    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8286, 0x1d181300 / 8

  • Grant Bennet-Alder Level 8 Level 8 (48,110 points)
    Currently Being Moderated
    Aug 2, 2012 2:36 PM (in response to phrozted)

    Those kernel panic happened at the same address, in parts of the system that did not have long callback names. The routine that crashed is:

     

    acaptured

     

    a search for that brings up this:

    it appears to be part of the DRM engine installed with the player for a Japanese video streaming service.

     

    In addition, you have these non-Apple kexts installed which may be the problem:

     

    jp.co.cyphertec.CypherGuard.kext.CTracGuardDrv     1

    jp.co.cyphertec.CypherGuard.kext.CExeGuardDrv     1

     

    To test, you will need to remove the underlying software with the Un-installer, or remove these kexts and any startup Items or launch items or launch daemons they have installed.

     

    When you asked Apple, they will recommended you erase the drive and install anew, possibly because they did not dig into it enough to figure out why it was crashing.

     

    One "rule of thumb" for protecting your Mac: Never install  a "filter" or Codec or Driver that comes from the same site as the source you want to play -- it is usually not healthy.

     

    .

    Mac Pro (Early 2009), Mac OS X (10.6.8), & Server, PPC, & AppleTalk Printers
  • Chris 36 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 2, 2012 6:00 PM (in response to Chris 36)

    Grant Bennet-Alder - thanks. I forgot about Sophos. I had updated it and I'm running the latest version which I thought was sufficient. However, I'll heed your advice and completely remove it to see if that helps. Appreciate the assistance.

     

    Questions: I have a mac pro, mac mini, and MBPr all are running Mountain Lion and Sophos. Why is Sophos + mountin lion only crashing my MBPr, while the MacPro desktop and MacMini are working great without any issues? Why would there be a conflict between Sophos and Retina Display/NVidia graphics card? AntiVirus software seems like a weird trip up for a graphics card. Also who is to blame - Sophos or Apple? Do you believe an update from Sophos could resolve the issue?

     

    Thanks,

    CMM

  • Grant Bennet-Alder Level 8 Level 8 (48,110 points)
    Currently Being Moderated
    Aug 2, 2012 5:54 PM (in response to Chris 36)

    At the moment it looks like you have a graphics problem, but you cannot be sure unless/until you remove the non-Apple stuff and reproduce the crash without it.

     

    If you can reproduce the crash, print the crash report and call AppleCare or make a Genius Bar appointment.

     

    If you can't reproduce the crash, it only happens with Sophos installed, so contact Sophos and ask them why running their software crashes your Mac.

     

    The difference between your Macs is the graphics Hardware, and the tricky way it switches back and forth for optimum performance under different conditions.

    Mac Pro (Early 2009), Mac OS X (10.6.8), & Server, PPC, & AppleTalk Printers
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