Skip navigation

AirPort Extreme don't receive Internet on WAN port

1319 Views 1 Reply Latest reply: Jul 18, 2012 5:35 PM by Tesserax RSS
Miguelmv20 Calculating status...
Currently Being Moderated
Jul 18, 2012 3:22 PM

Hi! Recently I bought an AirPort Extreme (5th Gen) and when I was create my AirPort Network, the WAN port don't work correctly. I have a modem ZTE ZXV10 W300 and when I connect the Ethernet cable to the AirPort's WAN port, the light above it flashes green, instead of glow solid green (http://support.apple.com/kb/HT4600). I looked the configuration at the AirPort Extreme and the AirPort wasn't receiving IP from the modem, through the WAN port. Could be the AirPort incompatible with the modem? Could be some setting that prevents the AirPort getting a IP from de WAN port? Please help! Thanks!

 

Message was edited by: Miguelmv20

AirPort Extreme 802.11n (5th Gen), Mac OS X (10.7.4), kjknkjn
  • Tesserax Level 8 Level 8 (47,560 points)

    I would recommend that you do the following as a minimum:

    1. Power-down the modem, AirPort base station, and computer(s).
    2. Power-up the modem; wait at least 10-15 minutes to allow it adequate time to initialize.
    3. Power-up the AirPort base station; wait at least 5-10 minutes. Note: The AirPort's status light may continue to flash amber after it has intialized. That is because, there may be some additional configuration items necessary, like setting up wireless security, before the overall setup is completed to get a green status.
    4. Power-up your computer(s).

     

    If the above steps do not solve the problem, start over with step 1 above, but then perform the next steps between steps 1 & 2. above.

    1. Disconnect the AirPort base station from the Internet broadband modem.
    2. While all of the devices are powered-down, perform a "factory default" reset on the base station. This will get it back to its "out-of-the-box" configuration and make setting it up much easier, especially if you use the "Assist me" process within the AirPort Utility. (ref: Resetting an AirPort Base Station or Time Capsule)
    3. After the base station resets, go ahead and power it back down.
    4. Reconnect the AirPort base station to the Internet broadband modem. For the Extreme and Time Capsule, be sure to connect the cable to the base station's WAN (circle-of-dots) port.
    5. Continue with step 2 in the first set of steps.

     

    In this basic configuration, the AirPort base station will broadcast an unsecured wireless network with a Network Name (SSID) of Apple Network NNNNNN. Network clients, connected to the base station either by wire or wireless, should now be able to access the Internet through the ISP's modem. Once Internet connectivity has been verified, you can use the AirPort Utility to configure the base station for wireless security and any other desired options. Please post back your results.

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.