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MacBook Pro Retina display burn-in?

1269538 Views 9,422 Replies Latest reply: Apr 14, 2014 1:55 PM by SonGuko RSS Branched to a new discussion.
  • Maziyar Level 1 Level 1 (10 points)
    Currently Being Moderated
    Jul 17, 2012 7:39 AM (in response to salthustle)

    Mine is on the way and I'm scared that this issue wont come up when I turn it on for the first time and I have keep an eye on it for god knows how long. I hope if mine is defective I find it out in first 30 minutes.

     

    Thanks

  • Offcs Calculating status...
    Currently Being Moderated
    Jul 17, 2012 7:38 AM (in response to salthustle)

    salthustle. Where did you take it? The 14 days is an Apple thing, and does not apply in the UK. Under the Sale of Goods Act the MacBook that they sold you was faulty and you are entitled to a full refund. They can offer you a repair or replacement, but you do not have to accept it. I would point them to a few of the discussions on here, including this one. Remember that it doesn't matter what Apple say, written or otherwise, the Sale of Goods Act is what they trade under.

    If they still disagree, insist on seeing the store manager.

    Unfortunately, as consumer rights are so well protected under the Sale of Goods Act, lots of  (maybe even all) stores try to weasel out of it. Comet tried to pull a fast one on me on Saturday. Had to be very loud but made them obey the law in the end. It's cost them a future customer.

     

    Mine was manufactured in April, and doesn't have this problem. Tha battery life is terrible, even when forcing it to run on Intel Graphics. Every day bar two since I have had it, it has frozen and then restarted once a day. I am taking it in on Friday. For a replacement.

  • salthustle Calculating status...
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    Jul 17, 2012 7:50 AM (in response to Offcs)

    Good advice. I just started looking in to the Sale of Goods Act now, if i refuse a repair do they have to offer a replacement? What i need is to keep this one till they have a replacement in stock so i'm not left 4 weeks without one to work with. Is that the deal comet have given to you?

  • Offcs Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jul 17, 2012 7:57 AM (in response to salthustle)

    They can offer a replacement, but if they don't have any in stock, you're stuck with a refund or accepting a repair. This may be my problem on Friday for me. When I got mine it was the only one that they had in that day. Mine is useable, so I can wait for a replacement, but will get one as soon as they have one.

    Comet told me that I had to have the defective monitor I bought checked out by the manufacturer before they would do anything, and I had to contact the manufacturer. Both statements are untrue. Your contact is with the shop that sold it to you, and they have to refund your money. Which they did.

  • Syphon Filter Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 17, 2012 9:59 AM (in response to mittense)

    Eurgh.

     

    The bricks & mortar stores apparently cannot deal with returns for items purchased online (would have been nice if someone mentioned that). That's mildy inconvenient...

     

    I must admit, the image persistence/retention seems to come and go quite quickly. I just left a Safari window open showing the Google search page for 10-15 minutes and sure enough it was there when the window was removed. Within a few minutes of closing the window it had faded away though.

     

    However, I'm annoyed that it happens at all and it makes working with graphics/images/even word processing difficult. Especially as the new Photoshop seems to have a dark stage.

     

    I am going to call Apple and see what they say about the situation, personally I don't think it's acceptable and that's highlighted by the fact that some people seem to have machines that do not exhibit this problem at all.

     

    Clearly they are capable of producing "good ones" and some have just slipped through the net in terms of QC.

     

    A shame as otherwise this is a really great machine and I'm glad I made the switch but in some ways I can't help but treat the situation as bitter-sweat.

     

    I will report back after I have spoken to Apple tomorrow.

  • Syphon Filter Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 18, 2012 9:43 AM (in response to Syphon Filter)

    Spoke to Apple today and they were very helpful.

     

    An advanced replacement should be with me in a couple of weeks time. Hopefully that one will be good!

  • Maziyar Level 1 Level 1 (10 points)
    Currently Being Moderated
    Jul 18, 2012 9:49 AM (in response to Syphon Filter)

    happy to hear that,

     

    I still like to know what week did your machine build in. (http://www.appleserialnumberinfo.com)

     

    Good luck and thanks for sharing

  • salthustle Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 18, 2012 10:17 AM (in response to Syphon Filter)

    Good to hear, what i would like to know is why when i have done exactly the same on the phone they are refusing to organise an advanced replacement. I've been getting nonsense about checking with engineering departments, and having to wait up to 5 working days before the case can even be moved forwards. This inconsistency in dealing with what is an identical issue from Apple is completely ridiculous.

  • kylefromminnetonka Calculating status...
    Currently Being Moderated
    Jul 18, 2012 10:39 AM (in response to salthustle)

    So far my replacement hasn't had any issues with ghosting. The backlighting seems a little less even than before. I still prefer it over the ghosting, so I'm happy enough.

  • SwagasaurusRex Level 1 Level 1 (25 points)
    Currently Being Moderated
    Jul 18, 2012 11:07 AM (in response to kylefromminnetonka)

    I'm not sure what your configuration is, but you paid at least $2200 for this laptop. That's quite a lot of money. That should demand perfection in build quality. I would not settle for anything less than perfect if I were you.

  • kylefromminnetonka Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 18, 2012 11:27 AM (in response to SwagasaurusRex)

    It's so faint that I can only see it if I look closely on a solid medium to light gray color. It doesn't bother me since I don't notice it during regular usage. The ghosting did bother me. I'm on my third laptop, so I believe Apple has held up their end of the bargain by being helpful while I go through the in store return process and eventually getting me a not-quite-perfect but still nice display on an otherwise awesome machine.

     

    I should also mention that my previous PC laptops had WAY worse backlighting inconsistency. I never noticed it being bad on my old Macbook Pro, but it could be just the same as this one for all I know.

  • itsamacthing Level 1 Level 1 (60 points)
    Currently Being Moderated
    Jul 19, 2012 4:46 AM (in response to kylefromminnetonka)

    While Apple customer service is still top notch, albiet not as consistant person to person, the fact is that sales are way up and they are relying on to many vendors to source all these parts.  I got a new MacBook Air a few weeks ago and sat it down next to my 13 in 11 month old MBA and wow, what a difference.  My 13 inch had a wonderful colorful screen and my 11 inch has a dull yellowish screen.  Replacement on the way.  I ran this command on both machines and it looked like my 13 inch had a Samsung and my 11 inch, who knows what... 

     

    ioreg -lw0 | grep IODisplayEDID | sed "/[^<]*</s///" | xxd -p -r | strings -6

     

    Would be interesting to see owners of rMBPs to run this command and see which manufacturers are making the bad displays.

     

    This thread somewhat the idea of getting a rMBP for me right now.  I want one, but look what I'm going through just to get a MBA?  I buy Apple products because they are supposed to be high quality, but instead it looks like a lottery process now. 

     

    At least we still have Apple Care... they will always make things right and the customer happy. 

  • salthustle Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 19, 2012 6:17 AM (in response to itsamacthing)

    Ran the command and its just giving "Colour LCD" so no idea who manufactured mine but its getting worse if anything.

  • htabak Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 19, 2012 7:00 AM (in response to itsamacthing)

    Ran the command and its just giving "Color LCD"

    Still no problems, 1 week in use.

  • itsamacthing Level 1 Level 1 (60 points)
    Currently Being Moderated
    Jul 19, 2012 7:24 AM (in response to htabak)

    ioreg -lw0 | grep IODisplayEDID | sed "/[^<]*</s///" | xxd -p -r | strings -6

     

    What did it say above "Color LCD"  ?

     

    LTN154BT

    Color LCD

     

    Google the part number above Color LCD to find out who made your panal

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