TS2486: Mac OS X v10.5.6 or later: Mail unexpectedly quits
Learn about Mac OS X v10.5.6 or later: Mail unexpectedly quits
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All replies
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Helpful answers
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Jul 19, 2012 8:01 AM in response to Linc Davisby ofiestas,Yes, it's related to the below listed "Apple Solution" to a real main problem.
I am really surprised that Apple is not able to have a simple, quick, direct, fast, ... etc. solution - like to install a new version of the application (Mail) - to this specific problem.
I am running Mac OS X Lion Version 10.7.4 and If I need to re-install 10.5 to solve my problem, I considered it not professional, at all.
Have you another "simple" solution ? If yes, please, let me know, all about.
Thanks in advance.
Oscar.
Products Affected
Mac OS X 10.5.6, Mail
Symptoms
After updating to Mac OS X v10.5.6, Mail may unexpectedly quit. This can be caused by having outdated third-party Mail plugins installed, or by using a copy of Mail that wasn't updated properly (you may need to install Mail Update 1.0), or by not having the Mail application in the Applications folder.
Resolution
Use Mail.app from the Applications folder only
Mail.app should be located in the Applications folder, on the same volume as Mac OS X (you can chooseApplications from the Go menu to see if it is there).
If you access Mail via an alias or Dock icon, Control-click or right-click the alias/icon and choose Show in Finder orShow Original from the contextual menu. The original will appear--it should be in the Applications folder (but not in an Applications folder that's inside a Previous Systems folder). If it is in Applications, go to the next section.
If Mail.app isn't in Applications, move it back to Applications. When you do, if you receive an alert that a newer version already exists in /Applications, do not replace it with the earlier version that you're dragging. Instead, delete the earlier version you've been using, and create a new alias or Dock icon from the newer Mail.app that is in /Applications. If the issue persists, go to the next section.
Remove third-party pluginsIf the issue persists, remove any installed third-party Mail plugins that are installed:
- Quit Mail if it's running.
- From the Finder's Go menu choose Go to Folder.
- Go to the ~/Library/Mail/Bundles folder.
- Delete the contents of the folder.
- From the Finder's Go menu choose Go to Folder.
- Go to /Library/Mail/Bundles .
- Delete the contents of the folder.
- Open Mail.
Install Mail Update 1.0 if necessaryRun Software Update. If Mail Update 1.0 appears, download and install it.
If Mail Update 1.0 does not appear, you do not need to install it.
Archive and Install if the issue persistsIf none of the above steps resolve the issue, you may need to back up your data and perform an Archive and Install installation of Mac OS X 10.5 (select "Preserve Users and Network Settings" during the installation). After installation, update to Mac OS X v10.5.6 or later again.
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Jul 19, 2012 8:17 AM in response to ofiestasby Keith Barkley,Since you did not "recently update to 10.5.6", I think we can safely assume that this TS does not apply to you.
So, what the heck is your problem?
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Jul 19, 2012 8:27 AM in response to Keith Barkleyby ofiestas,Is this another jock ?!?
What do you mean with "... Since you did not "recently update to 10.5.6 ..." ?!?
Of course that I ... "updated to 10.5.6" !!
Moeover, I performed all the complicated solutions listed above, and more other ones, but ... nothing !
I still have the same problem: "Mail quit unexpectively": See below.
Please, if you could help, provide help, but not with so xxx answers !
Process: Mail [2416]
Path: /Applications/Mail.app/Contents/MacOS/Mail
Identifier: com.apple.mail
Version: 5.2 (1278)
Build Info: Mail-1278000000000000~1
Code Type: X86-64 (Native)
Parent Process: launchd [175]
Date/Time: 2012-07-19 17:25:42.655 +0200
OS Version: Mac OS X 10.7.4 (11E53)
Report Version: 9
Interval Since Last Report: 134074 sec
Crashes Since Last Report: 103
Per-App Interval Since Last Report: 1187 sec
Per-App Crashes Since Last Report: 23
Anonymous UUID: FB95120C-E5CE-4977-B31A-CA174734349B
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: 0x000000000000000a, 0x00000001049ad53c
VM Regions Near 0x1049ad53c:
mapped file 0000000104996000-000000010499e000 [ 32K] r--/r-x SM=ALI /private/var/db/*
--> mapped file 000000010499e000-00000001049c7000 [ 164K] r--/rwx SM=COW /Users/USER/Library/Keychains/*.keychain
__TEXT 00000001049c7000-00000001049cc000 [ 20K] r-x/rwx SM=COW /usr/lib/sasl2/libpps.so
Application Specific Information:
dyld: in dlopen()
/System/Library/PrivateFrameworks/PasswordServer.framework/Versions/A/PasswordSe rver
objc[2416]: garbage collection is OFF
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.security 0x00007fff8a896e18 Security::MetaRecord::readSection(Security::ReadSection const&, unsigned int) + 17
1 com.apple.security 0x00007fff8a89bd2a Security::Table::getRecordSection(unsigned int) const + 64
2 com.apple.security 0x00007fff8a89bce8 Security::DbConstIndex::getRecordSection(Security::Endian<unsigned int> const*) const + 30
3 com.apple.security 0x00007fff8a89bc72 Security::IndexCursor::next(unsigned int&, cssm_db_record_attribute_data*, Security::CssmData*, Security::Allocator&, Security::RecordId&) + 66
4 com.apple.security 0x00007fff8a9cb0b4 Security::AppleDatabase::dataGetFirst(Security::DbContext&, Security::CssmQuery const*, cssm_db_record_attribute_data*, Security::CssmData*, cssm_db_unique_record*&) + 108
5 com.apple.security 0x00007fff8a9d66b0 Security::DatabaseSession::DataGetFirst(long, Security::CssmQuery const*, cssm_db_record_attribute_data*, Security::CssmData*, cssm_db_unique_record*&) + 174
6 com.apple.security 0x00007fff8a8a7681 _ZL17cssm_DataGetFirst17cssm_dl_db_handlePK10cssm_queryPlP29cssm_db_record_attr ibute_dataP9cssm_dataPP21cssm_db_unique_record + 148
7 com.apple.security 0x00007fff8a8a750c CSSM_DL_DataGetFirst + 120
8 com.apple.security 0x00007fff8a9a8103 SSDLSession::DataGetFirst(long, Security::CssmQuery const*, cssm_db_record_attribute_data*, Security::CssmData*, cssm_db_unique_record*&) + 171
9 com.apple.security 0x00007fff8a8a7681 _ZL17cssm_DataGetFirst17cssm_dl_db_handlePK10cssm_queryPlP29cssm_db_record_attr ibute_dataP9cssm_dataPP21cssm_db_unique_record + 148
10 com.apple.security 0x00007fff8a8a750c CSSM_DL_DataGetFirst + 120
11 com.apple.security 0x00007fff8a8a6f3c Security::CssmClient::DbDbCursorImpl::next(Security::CssmClient::DbAttributes*, Security::CssmDataContainer*, Security::CssmClient::DbUniqueRecord&) + 304
12 com.apple.security 0x00007fff8a9e4b69 Security::CssmClient::SSGroupImpl::SSGroupImpl(Security::CssmClient::SSDb const&, cssm_data const&) + 527
13 com.apple.security 0x00007fff8a9e5e55 Security::CssmClient::SSGroup::SSGroup(Security::CssmClient::SSDb const&, cssm_data const&) + 47
14 com.apple.security 0x00007fff8a8af89f Security::CssmClient::SSDbUniqueRecordImpl::get(Security::CssmClient::DbAttribu tes*, Security::CssmDataContainer*, cssm_access_credentials const*) + 227
15 com.apple.security 0x00007fff8a933ac1 Security::KeychainCore::ItemImpl::getContent(Security::CssmClient::DbAttributes *, Security::CssmDataContainer*) + 375
16 com.apple.security 0x00007fff8a933b75 Security::KeychainCore::ItemImpl::getData(Security::CssmDataContainer&) + 97
17 com.apple.security 0x00007fff8a94effe SecKeychainFindGenericPassword + 349
18 com.apple.ISSupport 0x00007fff85da83c6 +[ISS_MMMemberAccount _dotMacAccountPasswordFromSystem] + 130
19 com.apple.ISSupport 0x00007fff85da820d -[ISS_MMMemberAccount initFromPreferencesWithApplicationID:] + 62
20 com.apple.ISSupport 0x00007fff85da8ad8 +[ISS_MMMemberAccount accountFromPreferencesWithApplicationID:] + 45
21 com.apple.AOSKit 0x00007fff902a6383 _AOSAccountCreateFromMobileMePrefs + 91
22 com.apple.MessageFramework 0x00007fff88bff1fe +[MFAosImapAccount newAccountFromMobileMeSystemPreferences] + 40
23 com.apple.mail 0x0000000101bdec79 0x101980000 + 2485369
24 com.apple.mail 0x0000000101983acb 0x101980000 + 15051
25 com.apple.Foundation 0x00007fff904bdd0e __-[NSNotificationCenter addObserver:selector:name:object:]_block_invoke_1 + 47
26 com.apple.CoreFoundation 0x00007fff886067ba _CFXNotificationPost + 2634
27 com.apple.Foundation 0x00007fff904a9fc3 -[NSNotificationCenter postNotificationName:object:userInfo:] + 65
28 com.apple.mail 0x0000000101982161 0x101980000 + 8545
29 com.apple.AppKit 0x00007fff8c2f54e3 -[NSApplication _postDidFinishNotification] + 212
30 com.apple.AppKit 0x00007fff8c2f5249 -[NSApplication _sendFinishLaunchingNotification] + 78
31 com.apple.AppKit 0x00007fff8c2f3f10 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 242
32 com.apple.AppKit 0x00007fff8c2f3c71 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 330
33 com.apple.CoreFoundation 0x00007fff88650541 -[NSObject performSelector:withObject:withObject:] + 65
34 com.apple.Foundation 0x00007fff904e07c7 __-[NSAppleEventManager setEventHandler:andSelector:forEventClass:andEventID:]_block_invoke_1 + 101
35 com.apple.Foundation 0x00007fff904df74e -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 283
36 com.apple.Foundation 0x00007fff904df5dc _NSAppleEventManagerGenericHandler + 105
37 com.apple.AE 0x00007fff8928ac25 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 200
38 com.apple.AE 0x00007fff8928ab03 _ZL25dispatchEventAndSendReplyPK6AEDescPS_ + 38
39 com.apple.AE 0x00007fff8928a9f7 aeProcessAppleEvent + 250
40 com.apple.HIToolbox 0x00007fff8d661d7d AEProcessAppleEvent + 102
41 com.apple.AppKit 0x00007fff8c2f107d _DPSNextEvent + 1247
42 com.apple.AppKit 0x00007fff8c2f0735 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 135
43 com.apple.AppKit 0x00007fff8c2ed071 -[NSApplication run] + 470
44 com.apple.AppKit 0x00007fff8c569244 NSApplicationMain + 867
45 com.apple.mail 0x0000000101a5852c 0x101980000 + 886060
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8bc987e6 kevent + 10
1 libdispatch.dylib 0x00007fff8ed8378a _dispatch_mgr_invoke + 923
2 libdispatch.dylib 0x00007fff8ed8231a _dispatch_mgr_thread + 54
Thread 2:: +[SASLClient initializeSASLClient] Dispatch queue: com.apple.root.default-overcommit-priority
0 dyld 0x00007fff61597091 ImageLoaderMachOCompressed::rebase(ImageLoader::LinkContext const&) + 1323
1 dyld 0x00007fff6158d14e ImageLoader::recursiveRebase(ImageLoader::LinkContext const&) + 116
2 dyld 0x00007fff6158d128 ImageLoader::recursiveRebase(ImageLoader::LinkContext const&) + 78
3 dyld 0x00007fff6158df34 ImageLoader::link(ImageLoader::LinkContext const&, bool, bool, ImageLoader::RPathChain const&) + 142
4 dyld 0x00007fff6158570c dyld::link(ImageLoader*, bool, ImageLoader::RPathChain const&) + 114
5 dyld 0x00007fff61589601 dlopen + 454
6 libdyld.dylib 0x00007fff8f41495b dlopen + 57
7 libsasl2.2.dylib 0x00007fff8d13b3d6 _sasl_get_plugin + 82
8 libsasl2.2.dylib 0x00007fff8d13ba9b _sasl_load_plugins + 668
9 libsasl2.2.dylib 0x00007fff8d135208 sasl_client_init + 493
10 com.apple.LDAPFramework 0x00007fff84a4c3dc 0x7fff84a43000 + 37852
11 com.apple.LDAPFramework 0x00007fff84a56dab 0x7fff84a43000 + 81323
12 libsystem_c.dylib 0x00007fff88e6ae06 pthread_once + 86
13 com.apple.LDAPFramework 0x00007fff84a57bed ldap_get_option + 45
14 com.apple.MessageFramework 0x00007fff88a2ae09 +[SASLClient initializeSASLClient] + 162
15 com.apple.CoreFoundation 0x00007fff8864fefc __invoking___ + 140
16 com.apple.CoreFoundation 0x00007fff8864fd94 -[NSInvocation invoke] + 132
17 com.apple.MessageFramework 0x00007fff88a2ba79 -[ThrowingInvocationOperation main] + 33
18 com.apple.MessageFramework 0x00007fff88a2ba1f -[_MFInvocationOperation main] + 449
19 com.apple.Foundation 0x00007fff904ef6b4 -[__NSOperationInternal start] + 705
20 com.apple.Foundation 0x00007fff90502912 ____NSOQSchedule_block_invoke_2 + 124
21 libdispatch.dylib 0x00007fff8ed81a86 _dispatch_call_block_and_release + 18
22 libdispatch.dylib 0x00007fff8ed82965 _dispatch_worker_thread2 + 255
23 libsystem_c.dylib 0x00007fff88e6d3da _pthread_wqthread + 316
24 libsystem_c.dylib 0x00007fff88e6eb85 start_wqthread + 13
Thread 3:
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x00000000000069f4 rbx: 0x00007fff6157e3e8 rcx: 0x00000001049a6b48 rdx: 0x00007fff6157e930
rdi: 0x00007fd393d86670 rsi: 0x00000000000069f4 rbp: 0x00007fff6157e360 rsp: 0x00007fff6157e360
r8: 0x00007fd393d858c8 r9: 0x00007fff6157e3e8 r10: 0x00007fff8a89bc30 r11: 0x00000000ffff7fff
r12: 0x00007fff6157e3f4 r13: 0x00000001020a9e80 r14: 0x00007fd393d858c8 r15: 0x00007fff6157e930
rip: 0x00007fff8a896e18 rfl: 0x0000000000010297 cr2: 0x00000001049ad53c
Logical CPU: 0
Binary Images:
0x101980000 - 0x101d33fff com.apple.mail (5.2 - 1278) <D5ABE1D8-66AA-336A-9886-3D2D6189E115> /Applications/Mail.app/Contents/MacOS/Mail
0x101e30000 - 0x101f32ff7 com.apple.PubSub (1.0.5 - 65.28) <0D52431F-D0B3-3175-85FF-8213615A4526> /System/Library/Frameworks/PubSub.framework/Versions/A/PubSub
0x10228e000 - 0x1022bcfff com.apple.DirectoryService.PasswordServerFramework (7.1 - 7.1) <B19E865F-0CB1-3B27-9D46-880F627D9930> /System/Library/PrivateFrameworks/PasswordServer.framework/Versions/A/PasswordS erver
0x103e5e000 - 0x103e60fff apop.so (??? - ???) <B40CE86C-1757-3261-848C-F166F3D513EA> /usr/lib/sasl2/apop.so
0x103ee7000 - 0x103efdfff dhx.so (??? - ???) <9AB7809C-2651-3FCF-9357-8E1CDEAB6466> /usr/lib/sasl2/dhx.so
0x103f0a000 - 0x103f13fff digestmd5WebDAV.so (??? - ???) <8D39C8C0-ACCE-34D4-815A-87825A1A4492> /usr/lib/sasl2/digestmd5WebDAV.so
0x103f18000 - 0x103f1afff libanonymous.2.so (??? - ???) <99136B94-8BE0-3563-9E2A-9C826971B6E9> /usr/lib/sasl2/libanonymous.2.so
0x103f1e000 - 0x103f21fff libcrammd5.2.so (??? - ???) <5EEE3304-D132-3C9B-A54D-C21D7C34DA28> /usr/lib/sasl2/libcrammd5.2.so
0x103f26000 - 0x103f2ffff libdigestmd5.2.so (??? - ???) <6DD64225-CFFF-379B-A5BA-5409F777F307> /usr/lib/sasl2/libdigestmd5.2.so
0x103f34000 - 0x103f36fff login.so (??? - ???) <48CD069F-68F5-32C4-BFAC-AC0EFB7B9489> /usr/lib/sasl2/login.so
0x10494e000 - 0x104953fff libgssapiv2.2.so (??? - ???) <DC1BA305-26FA-3CC7-8400-6A45521EF2A3> /usr/lib/sasl2/libgssapiv2.2.so
0x104958000 - 0x10495dfff libntlm.so (??? - ???) <1B9D16BE-D0DB-31A3-8B84-7830509B5ECA> /usr/lib/sasl2/libntlm.so
0x104962000 - 0x104969fff libotp.2.so (??? - ???) <1DDBDDF7-3F84-3AF0-A878-9E64EEBE0ED5> /usr/lib/sasl2/libotp.2.so
0x104990000 - 0x104992fff libplain.2.so (??? - ???) <C98A873A-4373-3E3A-8257-D9BB5F857C85> /usr/lib/sasl2/libplain.2.so
0x1049c7000 - 0x1049cbfff libpps.so (??? - ???) <26172BC5-1758-3BE6-9B8D-F254A727478A> /usr/lib/sasl2/libpps.so
0x1049d0000 - 0x1049d3ff7 mschapv2.so (??? - ???) <B00D3743-D049-31D0-8CF1-8407B2A4838D> /usr/lib/sasl2/mschapv2.so
0x7fff61580000 - 0x7fff615b4baf dyld (195.6 - ???) <C58DAD8A-4B00-3676-8637-93D6FDE73147> /usr/lib/dyld
0x7fff83ed5000 - 0x7fff83ed7fff libCVMSPluginSupport.dylib (??? - ???) <1C73D331-6F6C-3872-A011-1C41FBF49F2A> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib
0x7fff83f1d000 - 0x7fff84089ff7 com.apple.syncservices (6.3 - 673.6) <7EF110B9-0ECB-3856-88C2-2F341A68854A> /System/Library/Frameworks/SyncServices.framework/Versions/A/SyncServices
0x7fff8408a000 - 0x7fff84098ff7 com.apple.AppleFSCompression (37 - 1.0) <61113C2F-564C-3E6C-918C-3179980D599F> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression
0x7fff84099000 - 0x7fff840a1fff libsystem_dnssd.dylib (??? - ???) <D9BB1F87-A42B-3CBC-9DC2-FC07FCEF0016> /usr/lib/system/libsystem_dnssd.dylib
0x7fff840a2000 - 0x7fff840a2fff com.apple.audio.units.AudioUnit (1.7.2 - 1.7.2) <04C10813-CCE5-3333-8C72-E8E35E417B3B> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x7fff840a3000 - 0x7fff84a40c9f com.apple.CoreGraphics (1.600.0 - ???) <1DB9C92C-DFA8-36ED-B513-998134462148> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
0x7fff84a43000 - 0x7fff84a7efff com.apple.LDAPFramework (3.2 - 120.2) <A2675243-9122-308D-A5C8-9C1C4FE7639D> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x7fff84a7f000 - 0x7fff84a8afff com.apple.CommonAuth (2.2 - 2.0) <77E6F0D0-85B6-30B5-B99C-F57104DD2EBA> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x7fff84a8b000 - 0x7fff84ab4fff com.apple.datadetectors (3.3 - 172.6) <4C5A759B-7CB7-3C0E-8C50-DC2CCE92F5F7> /System/Library/PrivateFrameworks/DataDetectors.framework/Versions/A/DataDetect ors
0x7fff84ab5000 - 0x7fff84ee2fff libLAPACK.dylib (??? - ???) <4F2E1055-2207-340B-BB45-E4F16171EE0D> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x7fff84f30000 - 0x7fff84f6efff com.apple.bom (11.0 - 183) <F300B9EC-995E-33A7-9175-9F07D4B68F16> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x7fff84f6f000 - 0x7fff84f73fff libmathCommon.A.dylib (2026.0.0 - compatibility 1.0.0) <FF83AFF7-42B2-306E-90AF-D539C51A4542> /usr/lib/system/libmathCommon.A.dylib
0x7fff84f81000 - 0x7fff84f81fff com.apple.AOSMigrate (1.0 - 1) <7D22554E-EDAE-3B37-AC47-96B0797F1781> /System/Library/PrivateFrameworks/AOSMigrate.framework/Versions/A/AOSMigrate
0x7fff84f82000 - 0x7fff84fe4ff7 com.apple.Symbolication (1.3 - 91) <0945ACAF-AA0A-3D01-9960-72B51722EC1F> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
0x7fff85059000 - 0x7fff8537dfff com.apple.AddressBook.framework (6.1.2 - 1090) <65FE6A36-F3F8-37FE-8B88-50F20F278779> /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
0x7fff8537e000 - 0x7fff8541fff7 com.apple.LaunchServices (480.33 - 480.33) <45EF2044-3396-3910-9B5B-C8F7777D5F56> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
0x7fff85420000 - 0x7fff854a3fef com.apple.Metadata (10.7.0 - 627.32) <38735923-2EB5-3133-BE36-BDD65A7E47DB> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
0x7fff854a4000 - 0x7fff85500ff7 com.apple.HIServices (1.21 - ???) <9645CFA8-63BE-3A0D-A636-56D9827E6C8C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x7fff85501000 - 0x7fff85503ff7 com.apple.print.framework.Print (7.4 - 247.3) <626C58D5-2841-3329-8C32-9F4A8353F3E7> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x7fff8555f000 - 0x7fff85575fff libGL.dylib (??? - ???) <6A473BF9-4D35-34C6-9F8B-86B68091A9AF> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x7fff85576000 - 0x7fff85629ff7 com.apple.CoreText (220.20.0 - ???) <0E979362-15E4-3955-BF54-B5961361D1CC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
0x7fff8596d000 - 0x7fff8598cff7 com.apple.DotMacSyncManager (6.1 - 488.6) <7F06D1AA-89C9-37A5-8243-89AB06E2DA2D> /System/Library/PrivateFrameworks/DotMacSyncManager.framework/Versions/A/DotMac SyncManager
0x7fff8598f000 - 0x7fff85995fff libmacho.dylib (800.0.0 - compatibility 1.0.0) <165514D7-1BFA-38EF-A151-676DCD21FB64> /usr/lib/system/libmacho.dylib
0x7fff85996000 - 0x7fff85997fff libDiagnosticMessagesClient.dylib (??? - ???) <3DCF577B-F126-302B-BCE2-4DB9A95B8598> /usr/lib/libDiagnosticMessagesClient.dylib
0x7fff859a6000 - 0x7fff859f2ff7 com.apple.SystemConfiguration (1.11.3 - 1.11) <0A7F1982-B4EA-3424-A0C7-FE46C6224F03> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x7fff859f3000 - 0x7fff85d9cfef com.apple.MediaToolbox (1.0 - 705.78) <A4DF8258-0CB9-3244-BF12-3AD02B1952B0> /System/Library/PrivateFrameworks/MediaToolbox.framework/Versions/A/MediaToolbo x
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0x7fff90e2c000 - 0x7fff90ea0fff com.apple.WhitePagesFramework (10.7.0 - 141.0) <CBEE0967-09B3-3074-AD96-C1CE06FDEA87> /System/Library/PrivateFrameworks/WhitePages.framework/Versions/A/WhitePages
0x7fff90ea1000 - 0x7fff90eaefff libCSync.A.dylib (600.0.0 - compatibility 64.0.0) <528BAA66-C38C-3093-84B5-92A7832CE7BC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x7fff90eaf000 - 0x7fff90eccfff libxpc.dylib (77.19.0 - compatibility 1.0.0) <9F57891B-D7EF-3050-BEDD-21E7C6668248> /usr/lib/system/libxpc.dylib
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 3
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 12704
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=220.8M resident=103.4M(47%) swapped_out_or_unallocated=117.4M(53%)
Writable regions: Total=33.1M written=2664K(8%) resident=5696K(17%) swapped_out=0K(0%) unallocated=27.6M(83%)
REGION TYPE VIRTUAL
=========== =======
CG backing stores 172K
CG shared images 1256K
CoreGraphics 16K
CoreServices 2936K
MALLOC 21.0M
MALLOC guard page 32K
Memory tag=240 4K
Memory tag=242 12K
STACK GUARD 56.0M
Stack 9236K
Stack (reserved) 520K reserved VM address space (unallocated)
VM_ALLOCATE 104K
__CI_BITMAP 80K
__DATA 22.7M
__IMAGE 528K
__LINKEDIT 48.6M
__RC_CAMERAS 244K
__TEXT 172.2M
__UNICODE 544K
mapped file 31.7M
shared memory 312K
=========== =======
TOTAL 367.8M
TOTAL, minus reserved VM space 367.3M
Model: MacBookPro2,2, BootROM MBP22.00A5.B07, 2 processors, Intel Core 2 Duo, 2.16 GHz, 3 GB, SMC 1.12f5
Graphics: ATI Radeon X1600, ATY,RadeonX1600, PCIe, 128 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR2 SDRAM, 667 MHz, 0x7F7F7F7F7FF70000, 0x00004B363435365536314535363637460000
Memory Module: BANK 1/DIMM1, 1 GB, DDR2 SDRAM, 667 MHz, 0x7F7F7F7F7F570000, 0x414554373630534430302D33304442393758
AirPort: spairport_wireless_card_type_airport_extreme, Atheros 5416: 2.1.14.9
Bluetooth: Version 4.0.5f11, 2 service, 18 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: FUJITSU MHW2120BH, 120.03 GB
Parallel ATA Device: MATSHITADVD-R UJ-857D
USB Device: Built-in iSight, apple_vendor_id, 0x8501, 0xfd400000 / 2
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8205, 0x7d100000 / 2
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x021b, 0x1d200000 / 2
USB Device: IR Receiver, apple_vendor_id, 0x8240, 0x5d200000 / 2
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Jul 19, 2012 8:27 AM in response to ofiestasby twtwtw,I'm really not sure what you're talking about. How much simpler a solution are you looking for? This solution boils down to:
- Make sure Mail.app is in the /Applications folder (30 seconds at worst)
- Remove out-of-date third party plug-ins (a couple of minutes of moving files to the trash)
- Check software update for updaters (a minute or so of twiddling your thumbs)
if it's absolutely necessary do an Archive and Install - that's a PITA, but always the last-ditch sure-fire cure-all for persistent technical problems - but it probably won't be necessary. If that still seems like an inordinate amount of work to you I can write you ascript to do it, but it will take me a good bit longer to write the script than it would take you to do the steps, and I write scripts fast.
I just don't get why you're so hot under the collar about this.
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Jul 19, 2012 8:41 AM in response to ofiestasby twtwtw,well, this is a mess of code. All I'm seeing in it that looks suspicious is that the main thread seems to be involved with processing an apple event and some security (probably email password) issue. do you have any old rule actions in operation? one of them might be throwing an error that's crashing mail as a whole.
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Jul 19, 2012 8:50 AM in response to twtwtwby ofiestas,Dear "twtwtw",
Maybe if you read carefully my messages we will better understand each other ...
I clearly wrote:
"... Moeover, I performed all the complicated solutions listed above, and other ones, but ... nothing !
I still have the same problem: "Mail quit unexpectively": ..."
Of course that I ... also ... tried your "solution", but ... nothing !
I still have the same problem: "Mail quit unexpectively".
I mean: It did not solve my problem.
It is not a matter of been "hot" or not. It is a matter of time.
To perform an "Archive and Install" to 10.5, and from there update to 10.7, take hours.
And, I am not talking about the big amount of time, also necessary, to re-install all other applications ...
I do not have a "technical problem". the ONLY application that is not working (... "crashing" to more precise) is ... Mail.
Please, be simple and helpful. Is "Archive and Install" the ONLY solution ?
It is not possible to have a "simple re-installation program" for a "simple application" ? I hope yes ...
Thanks,
Oscar.
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Jul 19, 2012 9:11 AM in response to ofiestasby Keith Barkley,You don't seem to be understanding us!
You are on 10.7.4. The solution in the TS was an old one for someone who had just updated to 10.5.6, it does not apply to you. Mail has been updated since then.
Forget about 10.5.6, it will do nothing to solve your problem.
Do you have a backup that might have the mail app from before this started happening? You might try dragging that to the application directory to see if that fixes it.
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Jul 19, 2012 9:12 AM in response to ofiestasby twtwtw,You do have a technical problem - Mail crashing is a technical problem, no?
If you want to archive and install you don't need to go back to 10.5 - you can reinstall 10.7 directly; takes about a half hour. but you probably don't need to do that. if mail is the only application affected then it's probably an out-of-date plugin (which you say you don't have, but which I don't trust you've checked for thoroughly, because you're so hot you think looking in a plugins folder is complicated), or a corrupt preference file, or possibly even a bad rule action. You can trust there's nothing wrong with Mail itself; it's something that Mail is accessing that's giving grief, and it's just a matter of tracking down what that something is.
You can make this a situation to be resolved or a problem to complain about. I'm not too interested in the latter, but if you can settle down enough to do the former we can walk through it together.
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Jul 19, 2012 9:23 AM in response to ofiestasby Austin Kinsella1,Hello Oscar. The Apple note that you quote from refers to an old version of Mail on an old version (10.5) of OS X. Is there something that leads you to believe that it might be appropriate to your situation?
Does Mail crash every time you start it, or only sometimes?
If only sometimes, can you identify a particular action that causes the crash?
If you log in with a different userid, does Mail crash there?
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Jul 19, 2012 9:51 AM in response to twtwtwby ofiestas,Trying to solve my problem: I just:
- Went back to 10.5
- Re-installed 10.7.1
- Up-dated to 10.7.4
It took me near 5 hours to do this.
I just checked again all plugins (... 460 !) on my machine. Most of them are dealing with printers (2009-2012). The other ones are from 2012. I have some dealing with MS Applications (Word, Excel, SharePoint, etc.) from 2011.
I just checked again the preferences, I do not see any directly mentioning "mail" of something of the kind
For "a bad rule action", I really do not know.
In these conditions, it is really very difficult to believe or trust that "... there's nothing wrong with Mail itself"
In all cases and if "... it's something that Mail is accessing that's giving grief", the list of message I sent to you (please, see above) could not help you to trace what is wrong ?
I would like to "solve" the "problem", and help others to profit of it. For what I saw in Apple Support and Apple Community, I am not the only one having this specific "problem".
Let me know what do you need to better "track" the issue and I will send it to you.
I hope, it will be solved without the necessity of re-installing - ... again - everything.
Thanks,
Oscar.
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Jul 19, 2012 9:57 AM in response to Austin Kinsella1by ofiestas,Hi Austin,
Thanks of your message.
I decided to go back and re-install 10.5 (re-formating the disk), only because when I re-installed 10.7 the "problem" with Mail was not solved.
Unfortunately it did not help.
Yes, Mails crashes, with the log I listed above, every time.
Because of security reasons I am the only User in this computer.
I hope, this will help.
Regards,
Oscar.
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Jul 19, 2012 10:29 AM in response to ofiestasby Austin Kinsella1,Has Mail ever worked for you in 10.7?
I suggest making another user (you can delete it afterwards), logging on as that user, and running Mail. If it doesn't crash, configure it for one of your mail accounts.
Alternatively, run console.app and see what error messages appear there when yuo start Mail and it crashes.
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Jul 19, 2012 10:38 AM in response to Austin Kinsella1by ofiestas,OK Austin, I will do it and let you know.
Thanks,
Oscar.