Skip navigation

Is iTunes Match down for others? Not responding...

31060 Views 178 Replies Latest reply: Mar 17, 2014 9:03 AM by nebiros RSS Branched to a new discussion.
  • Mike Hay1 Level 1 Level 1 (55 points)

    Same here in UK - but iCloud status page says all systems are on line. Well iTunes Match may be "on-line" but it's not working.

    Why does Apple have to be like this? Just communicate with your paying customers, please :-(

  • Wallace Wong Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 17, 2012 5:10 AM (in response to Mike Hay1)

    Based on my experience in Hong Kong, Apple is helpless and they will not give you any explanation.  All you can do is just wait, maybe 1 to 3 days.  Good luck!

  • roebeet Level 2 Level 2 (430 points)

    It was very slow last night on my Win7 box in the US, and I was getting 4002 errors.  Had to switch to another system and it worked after about 45 minutes (one song updated / matched).  Trying again this morning and it's very slow again -- 10 minutes so far "Sending Information to Apple".

     

    Time to call 'em!   

  • jMac_77 Level 1 Level 1 (0 points)

    Having same problem.  iTunes match is stuck on step 1. Left it up all night and woke up to a timeout error.  Hopefully it get fixed very soon.

  • Lucozade97 Level 1 Level 1 (0 points)

    *ATTENTION* I have found a fix for the problem!

    Credit Taken at mainstone@me.com

     

    Step One click top right to view your account

    Step 2 : De-authorize your computer from icloud

    Step 3 : re-activate iTunes Match

    Step 4 top right sign back in to your itunes account

    Step 5: Get itunes match syncing your music again

    Step 6 : Click okay if it asks would it like to stop syncing another computer and sync this one (Must be a glitch)

     

    ALL 'SHOULD' WORK Perfectly

     

    Hope this works

    mainstone@me.com (email & iMessage)

  • Jimzgoldfinch Level 5 Level 5 (4,575 points)
    Currently Being Moderated
    Jul 17, 2012 7:18 AM (in response to jMac_77)

    Hi,

    I Am in the process of getting my first update in 6/7 hours.

     

    I stopped the match process, kept iTunes open, then reset safari. Back in iTunes, I dad to re-sign into the store.

    Selected tracks for match and added to cloud.

     

    17 tracks uploaded resonable quickly.

     

    Jim

  • roebeet Level 2 Level 2 (430 points)

    Worked for me as well (was just on the phone with an Apple rep).  I did this last night and it didn't work, but today it did.

    Lucozade97 wrote:

     

    *ATTENTION* I have found a fix for the problem!

    Credit Taken at mainstone@me.com

     

    Step One click top right to view your account

    Step 2 : De-authorize your computer from icloud

    Step 3 : re-activate iTunes Match

    Step 4 top right sign back in to your itunes account

    Step 5: Get itunes match syncing your music again

    Step 6 : Click okay if it asks would it like to stop syncing another computer and sync this one (Must be a glitch)

     

    ALL 'SHOULD' WORK Perfectly

     

    Hope this works

    mainstone@me.com (email & iMessage)

     

    I also turn off Genius and turn on, as it's needed for iTM.    This should be standard procedure whenever things get "stuck" and I went from sitting at "Sending  to Apple" to matching within 60 seconds, at least this morning.

  • Lucozade97 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 17, 2012 7:38 AM (in response to roebeet)

    I'm glad that works for other people aswell. I had to try many options before consedering to do this. I hope Apple improves ITM in IOS Moutain Lion.

  • phatty82 Level 1 Level 1 (10 points)

    I was very concerned about allowing iTM to stop Syncing with one library, choosing instead to sync with the new library.

     

    I have 15k songs in Match (via my personal Mac) and don't want to override them with my work PC.

     

    is everyone SURE that 'Syncing this computer's library' won't override my current Match account?

     

    Thanks!

  • Blocker1 Level 1 Level 1 (0 points)

    iTunes Match is down in NZ as well, everything looks fine but it's just skipping songs. I'm wondering if it's anything to do with the rollout to new countries happening today. I've tried the fix in this thread but it didn't work for me. Have to rely on Spotify until Apple fixes this.

  • Evildude Level 1 Level 1 (10 points)
    Currently Being Moderated
    Jul 19, 2012 11:05 AM (in response to phatty82)

    But I will stil be very careful if I were you. Are you trying to sync your pc's library using the same apple ID the mac has? if so you may have a problem..

  • Blocker1 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 19, 2012 11:11 AM (in response to Evildude)

    Home sharing isn't working either for me which is totally weird...

  • Wallace Wong Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 20, 2012 4:26 AM (in response to phatty82)

    After you sync your library in your work PC, the songs in your work PC will be added to iCloud and will not override the songs previously synced with your personal MAC.  I have already synced libraries in 3 computers and it works fine.  However, you should have noted from the others' comments that the iTunes Match would be down from time to time.  Please be patient.

  • anattanm Level 1 Level 1 (0 points)

    Please be patient.

    If this was a free service, then perhaps we would all have a little more patience.

     

    When you have paid money for the privilege of being locked out from your entire music collection, patience wears thin pretty quickly. Made worse by the fact that Apple seem unwiling to even acknowledge that users are experiencing problems.

  • phatty82 Level 1 Level 1 (10 points)

    i had this working - home mac, work pc, all digital kombayah.

     

    now itunes on the work pc, even after remove and re-install, requests sign out of itunes store.

    i sign back in, turn on match and itunes either crashes, hangs on the first step of match, or gives this error message:

     

    iTunes Match is matching a library from another computer.

    Only one library can be matched at a time. If you continue, the other iTunes Match session will be stopped, and this computer's library will be matched instead.

     

     

    That's horrifying. I don't need to upload any music from this computer, I just want access to everything already in Match.

     

    and why should i be patient? my music collection isn't accessible today the way it was yesterday!?!

Actions

More Like This

  • Retrieving data ...

Bookmarked By (1)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.