1 2 3 4 Previous Next 45 Replies Latest reply: Nov 25, 2013 8:08 PM by BoomerJAG Go to original post
  • 30. Re: Not all my movie purchases are showing up, does anyone else have this problem?
    Michael Allbritton Level 6 Level 6 (16,710 points)

    I'm not sure what you mean? As you can see, in iTunes, the buyer is informed that movie will not be available to iTunes in th Cloud. And, of course you can watch a movie if you've downloaded it to your computer.

  • 31. Re: Not all my movie purchases are showing up, does anyone else have this problem?
    Nerdz Level 1 Level 1 (0 points)

    What I meant was if I purchase a movie with my iTunes account via my AppleTV(1st gen.) there is a chance I wont be able to watch it on my AppleTV (3rd gen.)  Yes, of course I can stream my movies from iTunes desktop to my ATV but is this what we really want, an AppleTV that is dependent to a desktop?

     

    All I'm hoping is to see is a warning that I can not stream a movie from the cloud before buying it. I have 4 AppleTVs at home, (2) 1st gen and (2) 3rd gen. I guess rule of the thumb is not to purchase movies/shows from my 1st gens.

  • 32. Re: Not all my movie purchases are showing up, does anyone else have this problem?
    Michael Allbritton Level 6 Level 6 (16,710 points)

    I don't have a 1st generation ATV, so I can't go look, but I would suggest that you go look at the info for any movie a bit more closely to see what it tells you. I'm sure you just missed it because you probably weren't looking for it. Which is understandable.

     

    For example, in iTunes, when I look at the info for "We Bought a Zoo" I see the notice that it will not be available in iTunes in the Cloud. And on my iPad and iPhone I also see the notice. So it is probably there on the 1st gen. Apple TV as well.

  • 33. Re: Not all my movie purchases are showing up, does anyone else have this problem?
    Nerdz Level 1 Level 1 (0 points)

    I will have to double check this again. ATV 1st gen as you know has stopped its update at iOS 3.01 and I didnt see any prominent or different information shown during my purchases. Thanks again.

  • 34. Re: Not all my movie purchases are showing up, does anyone else have this problem?
    Michael Allbritton Level 6 Level 6 (16,710 points)

    You're welcome.

  • 35. Re: Not all my movie purchases are showing up, does anyone else have this problem?
    vincentfromnorfolk Level 1 Level 1 (0 points)

    If you have the movie/tv show on your computer, you can open iTunes on your computer and play it.  There will be a square with a triangle in it on the option bar that will let you select "play it on your Apple TV".  This has worked for movies that are not on the cloud for me so far without issue.  You do not have to have home sharing up either.  I have my account on the Apple TV and my wife's account for home sharing and I am able to play from my computer.  I too would rather be able to see all my videos on apple TV, but this should at least let you watch you paid for videos on you TV which is the point of apple TV.

  • 36. Re: Not all my movie purchases are showing up, does anyone else have this problem?
    Winterfe11 Level 1 Level 1 (0 points)

    In a way, im glad to see others experiencing my same issue, but disheartened no one has found a solution yet. I had 13 movies listed in my itunes account that were all redeemed with codes from my blu-ray purchases when i first set up my new atv2. Only 5 were reflected under purchased movies. Tech support stated i needed to put original digital copy disc of the bluray's i purchased into dvd tray on my pc and re-enter the codes. Maybe that info will be more useful to some of you, but it only worked for 3 of my movies. Now i had 8 purchased movies on atv. The others went through like normal, except 1, but none of them ever appeared on atv. "Ninja Assasin" gave me an error code stating the movie was no longer carried on itunes, which is untrue and is currently on itunes. It seems as if i can watch it free though, as there are no rental/purchase fees. I had deciced to cut my loses at 8/13, but have recently added 4 more movies that are not showing up on atv. So im currently sitting at 8/17. One of these is a current film, "chronicle". It only has a rental fee but no purchase option. Could there be a correlation between whether itunes is selling the movie or renting it? All my redeemed digital movies are listed in purchase history. I've tried resyncing, signing out/signing back in, deauthorizing/authorizing and restarting/resetting all my apple devices with no resolution. After much frustration, i recontacted apple support only to receive another generic email explaining where to find them on my pc's hard drive.  That's nice, i already know where to find them, now how about someone from apple explaining how to actually make them show up on atv? I realize i could just stream from pc or ipad, but that just seems silly when one of the reasons i purchased atv was to access my digital movies and imatch music without lifting my butt off the couch.

  • 37. Re: Not all my movie purchases are showing up, does anyone else have this problem?
    FunkMcLovin Level 1 Level 1 (0 points)

    In the case of Chronicle, it is a Fox movie and Fox does not allow movies to stay in the cloud.

     

     

    I'm having similar issues with other films that have even been in my purchased section and have since disappeared and I do not know why. But in the case of Fox and MGM movies, they just aren't available in the cloud at all.

  • 38. Re: Not all my movie purchases are showing up, does anyone else have this problem?
    Andy Seibel Level 2 Level 2 (185 points)

    I just found a movie I thought I had downloaded but didn't see in iCloud.  I went to my computer, entered the code, and downloaded it.  Then I realized it was already on my hard drive.  So, I downloaded it twice with the same code, and it magically appeared in iCloud.  Now I'm curious if I can re-download other stuff...

  • 39. Re: Not all my movie purchases are showing up, does anyone else have this problem?
    Michael Carvin Level 1 Level 1 (0 points)

    I'm having a similar issue today, even though Fox has allowed their content to be part of iTunes in the Cloud.

     

    I have bought 2 Fox movies in the past: Alien and Bananas. Alien now shows up on my Apple TV (2nd Gen) but Bananas does not. Is there a way to force a refresh of the cloud content?

  • 40. Re: Not all my movie purchases are showing up, does anyone else have this problem?
    Porschetech Level 1 Level 1 (0 points)

    I just looked at my purchased films content. I'm now missing 3 films. Having a library of over 430 films, I can't be expected to know exactly which ones are missing. I've called apple in the past and complained. They claimed they were going to reimburse me, but not 100% certain if they did or not.

     

    So what am I to do now? Do I need to track and record every purchase I've made? Where does my money go to? If apple can't keep the films in their library, then they need to refund everyone. Do I need to go back to purchasing blu rays? This DRM is a joke. Once purchased, a person should be able to access it at anytime whether or not its in the cloud.

  • 41. Re: Not all my movie purchases are showing up, does anyone else have this problem?
    Michael Allbritton Level 6 Level 6 (16,710 points)

    You should be directing your comments to the movie studios and other copyright holders. They are who control the availability of movies and TV shoes on the iTunes Store. Apple is just the retailer, just like k-mart.

  • 42. Re: Not all my movie purchases are showing up, does anyone else have this problem?
    psuscott0483 Level 1 Level 1 (0 points)

    i experienced the same issue & the only solution i had found was to uninstall itunes, delete the media folder "itunes" reinstall it; then everything showed up that was in the cloud; i then went into my account to hidden items and there saw all the movies that were not showing and unhid them. prior to uninstalling and deleting the media folder the movies did not show in "hidden"

  • 43. Re: Not all my movie purchases are showing up, does anyone else have this problem?
    marisa from salinas Level 1 Level 1 (0 points)

    I had the same issue, I had 28 missing movies that I knew of, plus a few digital copies I forgot I had and a few other itunes downlonads I forgot about as well.  Mainly because I can't keep them all on my laptop hard drive, so they are externally kept.  So I couldn't figure out why they weren't on my list, but then I had a thought.  Instead of checking in the computers widget I checked the movies wideget and the tv shows one and then checked in purchases and every single movie and tv show I bought or got from a digital copy was there even those not available in the cloud, and I was able to watch them no problem.  Added my other apple id to the list in the itunes section of the settings and then did the same thing and there were the rest of my missing movies. 

     

    There is still one missing but that is unfortunately on an apple id that for some reason even though it's my aol screen name not email address, because it was before they needed an email address. It will not take it even though the UN and password are correct.  Might have to contact apple about that, maybe I can get a re-download of ther item. 

  • 44. Re: Not all my movie purchases are showing up, does anyone else have this problem?
    BrodyLinick Level 1 Level 1 (0 points)

    I had this problem too, but if you go into Itunes and go onto your account information, there's a section called

    "itunes in the cloud" and one of the things listed in it is "Hidden Purchases", when i clicked in there it was all of the stuff that wasn't showing up