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Is iTunes Match down for others? Not responding...

30985 Views 178 Replies Latest reply: Mar 17, 2014 9:03 AM by nebiros RSS Branched to a new discussion.
  • randy_m Level 1 Level 1 (0 points)

    Quote: Please be patient.

     

    Nonsense - this service has had altogether too many outages.

     

    Partial refunds should definitely be forthcoming.  A lot of people are going to bail on renewing if this garbage keeps up.

  • roebeet Level 2 Level 2 (430 points)
    Currently Being Moderated
    Jul 20, 2012 7:12 AM (in response to anattanm)

    anattanm wrote:

     

    Please be patient.

    If this was a free service, then perhaps we would all have a little more patience.

     

    When you have paid money for the privilege of being locked out from your entire music collection, patience wears thin pretty quickly. Made worse by the fact that Apple seem unwiling to even acknowledge that users are experiencing problems.

     

    Definitely agree with you, here.  I find it strange that someone would pay for a service and then accept that "these things just happen from time to time".   If it was free, I would accept it.  But the fact is it's not free.  Would I just accept that my cable goes out from time to time?  Nope.  And not here, either.

     

    Every time the service goes down, I call and put in a case.  I want Apple to know that I'm not happy about this and I'm not happy that there is still no acknowledgement anywhere that there's even a problem.  Even my cable company isn't this bad -- they'd at least own up if I called them.

  • phatty82 Level 1 Level 1 (10 points)
    Currently Being Moderated
    Jul 20, 2012 7:47 AM (in response to roebeet)

    And this error just magically fixed itself.

  • Wallace Wong Calculating status...
    Currently Being Moderated
    Jul 20, 2012 9:55 AM (in response to phatty82)

    That's why I ask you to be patient.  I have gone through this for a nuumber of times. 

     

    Does any expert know the real cause of such problem?  I suspect that the server of iCloud is not big enough to handle such large amount of data uploaded from so many users from the world.  I have aleady uploaded 24235 songs and it takes up 170.2G. 

  • roebeet Level 2 Level 2 (430 points)

    Wallace Wong wrote:

     

    That's why I ask you to be patient.  I have gone through this for a nuumber of times. 

     

    Does any expert know the real cause of such problem?  I suspect that the server of iCloud is not big enough to handle such large amount of data uploaded from so many users from the world.  I have aleady uploaded 24235 songs and it takes up 170.2G. 

     

    That's part of the problem - we are never told root cause.

     

    Here's the main reason why this bugs me.  It's working now, and that's great.  But since the EO May approximately, matching has been spotty for me.  And it's to the point now where, if I get a new album I want to Match, I have no idea how long it will take anymore.  Could take 60 seconds, could take 45 minutes, could take a day.   That's not the way this should be.   If every time I turned on my cable box I wasn't sure if it would work, that would be a problem.  If every time I woke up in the AM, got my coffee, went to my PC and wasn't sure if Internet would be working, that would be a problem.  I see this Matching issue as no different - I paid for a service that should be up most of the time, not spotty to the point where I wonder if it works on any given day.  

     

    Apple, imo, needs to fix this and give us assurances that the service will be stable and, if it goes down, that they ack that and fix it ASAP.   And that's not what's been happening for the last 1+ months.

     

    You mentioned yourself that this has happened to you a number of times - that in itself is very telling.  It shouldn't be this way, and we shouldn't accept it being this way.   Call them up and complain, I have.  And I will continue to do so every time the service is out.

  • Fiberluver Level 1 Level 1 (0 points)

    Well I was experiencing trouble w/iTunes Match and made the mistake of turning off the match service and trying to turn it back on.

     

    Well, now I get an error message that says this computer is already associated with an apple id.

     

    You can use iTunes Match on this computer with just one Apple ID every 90 days. You cannot associate this computer with a different Apple ID for 73 days.

     

     

    Well, I contacted Applecare and no luck.

     

     

    So now what?

     

    Thanks.

  • mikelegg88 Level 1 Level 1 (0 points)

    ITM has been down for the last 24 hours for me (Australia)

  • j800rl1 Calculating status...

    ITM seems to be down here for me atm. Had problems on and off for a few days at the very least. Hard to tell cause I haven't run iTunes for a little while.

     

    Tried turning off and on, removing my entire music library (after backing up), reinstalling iTunes. Nothing works. This is the only product from Apple I can truly say is worse than anything Microsoft or anyone else has ever come up with. This isn't the first time I've had issues. My music Library is empty at the moment so what information can it possibly be trying to retrieve?! I only wanna match one new album damnit!

     

    Considering the step it constantly freezes on is "sending information to Apple" then this is quite obviously Apple's fault and they need to set up far more servers and ensure their stability.

     

    Interested to say how many hours it takes to sort this out. Or days even..

  • Scottlin Calculating status...
    Currently Being Moderated
    Nov 7, 2012 1:34 PM (in response to j800rl1)

    Been having itunes match problems for several days. Don't know if it is 6.0.1 or server issues.

  • wdog1 Calculating status...

    It has been messing up for me since 6.0.1. I've tried restore, reset network settings, erase all content and settings, erase all settings.

     

    I can get it to work now and again but nothing consistent.

     

    It works on Wifi no problem. On cellular it has issues. I have called Apple and At&t. Neither one had a solution.

     

    I'm at a loss at what to do at this point.

  • Johnny pea Calculating status...

    oops....posted in error

  • dark3zz Calculating status...

    its down for me also, switzerland. i cant use itunes match .......... seems a bigger problem, but the status on apples site tells me everything is fine....thats wrong

  • mracole Level 4 Level 4 (1,075 points)
    Currently Being Moderated
    Aug 13, 2013 2:53 AM (in response to dark3zz)

    Ok, it looks like a regional rollout of update / fix - US, UK completed.  If it is the same issue, service will be out for a few days before returning to normal.

  • nebiros Calculating status...
    Currently Being Moderated
    Mar 17, 2014 9:03 AM (in response to dark3zz)

    Same for me, I can't sync anything, also, I turn off it and then turn on, when I try to start an error happen.

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