6 Replies Latest reply: Jul 23, 2012 11:57 AM by Ralph Johns (UK)
Ipod_tunes2311 Level 1 Level 1 (0 points)

Using my Apple ID that worked, I recently reformatted and reinstalled Lion to clean up everything. My Retina MacBook shipped with Lion and it was working fine before (it still works on my iPhone), but after the reinstall when I attempt to sign in using my validated Apple ID to iMessage I get the following message:

 

"The server encountered an error processing registration - Please try again later."

 

 

I have followed all the reccommended troubleshooting guidelines that the commmunity has suggested, including:

 

 

- Deleting all .plist files related to IMAgent and iMessage, iChat, and FaceTime from the /Library/Preferences

- Flushing DNS and clearing host file to default

- Verifying that Wi-Fi is connected, time automatically is set

- DNS servers are set to Google DNS (8.8.8.8 and 8.8.4.4)

- Restarting after applying all settings (and I even reinstalled again)

- Verified that there are no "unknown" or iPhone issued certificates in the Keychain

 

 

I have even put in a fake ID and password and get the same message, meaning there seems to be a connection problem where it isn't even reaching the validation servers.

 

Any input would be appreciated.

  • 1. Re: iMessage Error - Can't Log In
    Ralph Johns (UK) Level 9 Level 9 (67,490 points)

    HI,

     

    If you did a reinstall then Message beta would not have been part of that.

    Apple's original download site no longer works to get a fresh copy of the Messages Beta.

     

    Where did you download it from ?

     

    The .plists should have been deleted from Hard Drive/Users/(your account)/Library/Preferences or ~/Library/Preferences  for short.

     

    As Hard Drive(Name) is normally at the front of any path the /Users is also the norm.

    This makes /Library somewhere else.

     

    I would also try a Force Quit of IMAgent via Activity Monitor (Applications/Utilities)

    Open Activity Monitor. Fine IMAgent and use the Quit button top left and confirm Force Quit.

     

     


    9:07 PM      Sunday; July 22, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • 2. Re: iMessage Error - Can't Log In
    felo500 Level 1 Level 1 (0 points)

    I'm also having trouble with messages and facetime, can't seem to log in, same message saying

    "The server encountered an error processing registration. Please try again later."

     

    I've tried

     

    deleting plist files from ~/Library/Preferences

    flushing the DNS Files

    the host file appears to be fine

    made sure there was no iphone certificate or Unknown certificate

     

    any help would be appreciated.

  • 3. Re: iMessage Error - Can't Log In
    Ralph Johns (UK) Level 9 Level 9 (67,490 points)

    Hi,

     

    I am seeing various posts now across several Communities about FaceTime and the  iMessages part of Messages beta having issues.

     

    FaceTime ones seem to be about Logging in when people could before but now can't.

    Some are about FaceTime not being able to Register an Apple ID.

     

    Some of those about Mesage beta also seem to be about Registering the Apple ID involved.

     

    I personally am finding I cannot send or receive pics sent to and from iPhones (I don't have an iPad to test with)

     

    This points to an issue with the iMessages and FaceTime servers.

     

    This could be to do with a general fault.

    It could be to do with an "Upgrade" ready for the Mountain Lion release.

     

    At present I don't have a "fix" that works.  I also suspect it will only be solved by time

     

     

     


    10:20 PM      Sunday; July 22, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

     

    Message was edited by: Ralph Johns (UK)

  • 4. Re: iMessage Error - Can't Log In
    felo500 Level 1 Level 1 (0 points)

    thank you for a very quick response Ralph, much appreciated.

  • 5. Re: iMessage Error - Can't Log In
    Ipod_tunes2311 Level 1 Level 1 (0 points)

    As of right now, I was able to get it working. I tried everything and cleared my Keychain Access. I did this by going to Keychain Access -> Preferences -> Reset my default Keychain.

     

    I then restarted and it still didn't work. I was really getting annoyed, so I decided I'd try one last thing just a few minutes ago.

     

    I signed out of the Apple ID and clicked "create a new ID." It surprisingly worked, and I made a new ID with a brand new Gmail address that I made.

     

    I was able to get into iMessage. I then signed out of that Apple ID, added my regular one, and was able to work. iMessage and FaceTime are working with my default, normal Apple ID.

  • 6. Re: iMessage Error - Can't Log In
    Ralph Johns (UK) Level 9 Level 9 (67,490 points)

    HI,

     

    It was quite late here yesterday when I posted.

     

    Today I can send pic s to and from my phone using iMessages on Message beta and the iOS messages app.

     

     


    7:57 PM      Monday; July 23, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously