HT203200: If you see 'There was an error downloading your purchased music' when you try to download music from iTunes

Learn about If you see 'There was an error downloading your purchased music' when you try to download music from iTunes
ricnatmeg

Q: some of my  music downloads miss out part of the song but show the correct duration

I purchased some music but parts of the songs are missing despite showing the whole duration

Posted on Jul 23, 2012 12:29 PM

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Q: some of my  music downloads miss out part of the song but show the correct duration

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  • by Winston Churchill,Helpful

    Winston Churchill Winston Churchill Jul 23, 2012 12:51 PM in response to ricnatmeg
    Level 10 (104,453 points)
    Apple TV
    Jul 23, 2012 12:51 PM in response to ricnatmeg

    Welcome to the Apple Community.


    Try deleting the problematic tune (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.


    You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.


    You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app (or video app on your iOS device.


    If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.

  • by Trevor Harley,

    Trevor Harley Trevor Harley Jul 23, 2012 12:56 PM in response to Winston Churchill
    Level 2 (369 points)
    Mac OS X
    Jul 23, 2012 12:56 PM in response to Winston Churchill

    I've just posted to another thread pointing out that I've had this problem over the last week. Redownloading works, but occasionally I have to do it more than once.

     

    I think there must be a problem at the Apple end. If you have had a similar problem, please report it to Apple.