ugino_mtz

Q: Duplicate contacts only on my iPad from exchange server

Since IOs5 my iPad 2 suddenly starts to duplicate contacts from my exchange server (Office 365), if I go to my server I won´t see the duplicate, only in my iPad 2, if I delete the account and add it again they will dissappear but they will start duplicate one more time.

 

What can I do?, Does anyone have this issue?

iPad 2, iOS 5.0.1

Posted on Jan 10, 2012 4:22 PM

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Q: Duplicate contacts only on my iPad from exchange server

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  • by Vasiliy Ovchinnikov,

    Vasiliy Ovchinnikov Vasiliy Ovchinnikov Jul 19, 2012 3:15 AM in response to LaurentBerox
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    Jul 19, 2012 3:15 AM in response to LaurentBerox

    on the iphone

    Unfortunately this does not work

    The address automatically change back to amsprd0710.outlook.com

  • by CJT0920,

    CJT0920 CJT0920 Jul 19, 2012 10:59 AM in response to TechBrains_SF
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    Jul 19, 2012 10:59 AM in response to TechBrains_SF

    I changed the server setting on my iPhone to m.outlook.com, buth then once it went through the validation, it changed itself back to the original setting.

  • by spr1,

    spr1 spr1 Jul 19, 2012 11:20 AM in response to ugino_mtz
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    Jul 19, 2012 11:20 AM in response to ugino_mtz

    Folks...  The server name has nothing to do with this issue as far as we understand it.   m.outlook.com is simply the starting point in the sever detection and autodiscover process and you will ultimately be assigned a server name such as  amsprd5151.outlook.com or something else depending on your location.    You can also see the server settings  you use in the Office365 mobile device settings when you connect online via your web browser at https://portal.microsoftonline.com. Its all in the documentation and is fairly straight forward.

     

    The problem at hand, and which still remains, is the contact app on the IOS device crashing - from using the search function, or during contact editing, or perhaps other ways too.  After that point - the exchange protocol and activesync components on the device somehow get messed up and it immediately begins downloading redundant copies of contacts.  For us, and our users, it is fairly easy to recreate - and the only 'fix' is to temporarily disable contact syncing on the device (also deleting all contacts on the device) and then re-enabling sync which downloads a clean copy.

  • by CyberGuyPR,

    CyberGuyPR CyberGuyPR Jul 19, 2012 12:16 PM in response to spr1
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    Jul 19, 2012 12:16 PM in response to spr1

    Concur with SPR1 on the root of the issue being the Contacts app on IOS. My particular case doesn't involve Office 365, just one CEO, Exchange 2007 and two IOS devices from h e l l. Our routine right now involves stopping Active Sync for the user, exporting his contacts to CSV, deleting Contacts in Outlook, and importing from that CSV with "do not import duplicates" option. I lost track of how many man hours we have spent on this. Absurd.

  • by RST767,

    RST767 RST767 Jul 20, 2012 8:55 AM in response to Vasiliy Ovchinnikov
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    Jul 20, 2012 8:55 AM in response to Vasiliy Ovchinnikov

    Here is what my IT guy did for me and it's working...no duplication on my iPad or iPhone.

    I no longer use the Oulook contacts. All new contacts entries are made on the iCloud contacts in outlook and on my Apple mobile devices.

     

    Hope this helps.

     

    1. Install iCloud Control Panel on the computer that is setup with your Office 365 via outlook
    2. Log into iCloud control panel with “Apple ID” and configure the panel to sync with outlook contacts
    3. Log into outlook, click on contacts and you’ll notice an iClould contacts folder.
    4. Highlight all outlook contacts entries, right click, drag and drop onto iCloud contacts. You’ll have the following  options “Copy” or “Move”. He chose copy incase it failed.
    5. Once all contacts are copied to iCloud, delete all exchange accounts on Apple mobile devices and re-add them, but make sure you turn off “contacts sync” on the mobile devices.
    6. On the Apple mobile devices turn on iCloud and configure it to sync with Contacts.
  • by S12Barcelona,

    S12Barcelona S12Barcelona Jul 20, 2012 11:57 AM in response to RST767
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    Jul 20, 2012 11:57 AM in response to RST767

    That is a work around.  However, if you fully rely on exchange contacts for all your corporate needs it does not solve the problem given that I still have to leave my exchange contacts synch on.

  • by yaktech,

    yaktech yaktech Jul 20, 2012 2:24 PM in response to ugino_mtz
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    Jul 20, 2012 2:24 PM in response to ugino_mtz

    I, too, have been experiencing this issue with several users (of course the sr. execs of my org) with O365.  I have been following this issue since late last year, and am extremely unimpressed with Apple's inability to correct the issue.

     

    I know there are workarounds, but come on.  Contacts are one of the most common functions of even using any mobile device, and I don't want to have to enable an iCloud account to workaround something that should be pretty close to the top of the "just plain works" list.

     

    Come on Apple. How can I recommend your products and tout they are business productivity capable in my organization if you can't even get something as simple as contact sync with exchange right?

  • by clivebaxter,

    clivebaxter clivebaxter Jul 20, 2012 2:29 PM in response to yaktech
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    Jul 20, 2012 2:29 PM in response to yaktech

    I have spoken to senior technology reps at Apple, they are aware of the situation.

    Mountain Lion may be a fix.  But, I think Apple is chosing to go their way here by not allowing sync between their server and Microsofts.

  • by yaktech,

    yaktech yaktech Jul 20, 2012 2:47 PM in response to clivebaxter
    Level 1 (0 points)
    Jul 20, 2012 2:47 PM in response to clivebaxter

    Thanks clivebaxter for your work towards a solution.  I have seen your efforts.

     

    I agree with you.  Seems these 2 kids just can't get along on the playground so no one gets recess? Unbelieveable.

     

    Does apple have a cloud based messaging platform for enterprise I am not aware of?  How can they expect to stay relevant?  iPhone is a great tool but we are being a little too greedy here I think.  I mean we were finally making some progress with Office for Mac.

     

    I could go on and on but I know it would be an exercise in futility.  I'm not asking to run IE on iPhone here.  I just want contact sync to work from exchange as it had been for years. 

     

    One thing is for certain, until simple things like this get resolved, I will be recommending android devices for personal use and budgeting for them for use in my organization.

  • by clivebaxter,

    clivebaxter clivebaxter Jul 20, 2012 2:56 PM in response to yaktech
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    Jul 20, 2012 2:56 PM in response to yaktech

    When you say "Cloud Based messaging platform" Apple currrently does not support domain named mail servers.  Google and Microsoft do.  I love my MacBook Air, iPad and iPhone.

    I am waiting till the fall to make major purchasing/migration decisions.  By then Mountain Lion will be out, Windows 8 and Windows Phones will be available.  I personally think Microsoft holds patents that no one else has in this area of cloud server technology.  I would like to explore Android as well.

  • by yaktech,

    yaktech yaktech Jul 20, 2012 3:18 PM in response to clivebaxter
    Level 1 (0 points)
    Jul 20, 2012 3:18 PM in response to clivebaxter

    Yes I was just taking a cheap shot at apple.  You said you believe they are just choosing to not sync to exchange correctly, I was making the comment to point out that if not exchange, then what will they sync to in order to be relevant in the business world?  They don't have anything comparable to Exchange.

     

    I am hoping for the best with Win8, but often times MS's marketing engine is similar to apple's.  All bark and no bite.  I'm trying not to be cynical but it is difficult when you've seen the same thing happen over and over and over again.  I'm forced to try to make iStuffs work with Microsoft and because of stuff like this I'm stuck in the weeds when I could be making major contributions to our organization through seamlessly integrating technology.

     

    Makes me think improvements in technology are and always will be just a way to make a buck, with making everyone's life easier as a distant afterthought.

     

    One can dream, I suppose...

  • by clivebaxter,

    clivebaxter clivebaxter Jul 20, 2012 3:30 PM in response to yaktech
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    Jul 20, 2012 3:30 PM in response to yaktech

    yes, dreaming in frustration...

  • by HELLABELLA,

    HELLABELLA HELLABELLA Jul 23, 2012 3:09 PM in response to ugino_mtz
    Level 1 (0 points)
    Jul 23, 2012 3:09 PM in response to ugino_mtz

    I too am having this issue. I have iphone 4s and Ipad3 synching with my office PC (Outlook) and periodically my contacts begin to replicate. (At one point my 1800 contacts had replicated to 185,000!)  If I delete and reinstall from apple devices it seems to be a temp fix but then replication begins a few days later with no rhyme or reason. Extremely frustratiing for me and my IT dept who can't seem to figure this out. Come on Apple!

  • by JimmyTheMan,

    JimmyTheMan JimmyTheMan Jul 27, 2012 5:48 PM in response to ugino_mtz
    Level 1 (0 points)
    Jul 27, 2012 5:48 PM in response to ugino_mtz

    We have the same problem on my Iphone 4S. My CEO's Iphone has 3200 contact jumped to 155,000 contact in one day and the number increase like virus. I have to run cleanup tools to remove all the duplication contacts. too many times to remember. Apple please fix the bug. Contact function is very important for Exchange user + Iphone.

  • by Evasion3,

    Evasion3 Evasion3 Jul 27, 2012 11:38 PM in response to ugino_mtz
    Level 1 (0 points)
    Jul 27, 2012 11:38 PM in response to ugino_mtz

    Hello,

     

    For everybody : informs users that modification of contacts in iPad or iPhone can not be done.

     

    Many time, the duplication seems to be generated by this modification. It seems that the devices are not able or permitted to write onto O365 server contact list. That is why in server there is not any duplication.

     

    The worst is that the modification of call number of a major client is lost!!!

     

    I think I will change of type of device.

    Be careful Apple, You could loose many users...

    Anthony

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