8 Replies Latest reply: Jul 25, 2012 9:35 PM by Kappy
poohead9 Level 1 Level 1 (0 points)

Recently I had difficulties with my MacBook and was forced to use time capsule to restore it to working order. Unfortunately the restoration was three years old and I lost all my recent software updates. I seem to recall reading somewhere that any Mac software can be re-installed (for free) once intial payment is made. If this is true, how do I do this?


iPod (5th generation), Mac OS X (10.7.2)
  • 1. Re: I previously purchased Mac Lion OS 10.7.4
    Kappy Level 10 Level 10 (226,855 points)

    What software, exactly?

  • 2. Re: I previously purchased Mac Lion OS 10.7.4
    poohead9 Level 1 Level 1 (0 points)

    The restoration pushed me back to OS 10.5.8, itunes 8, Mac Mail 3.6. I lost One Password, Sketchup, Garmin as well as all email contacts, bookmarks and passwords added in the last three years.

  • 3. Re: I previously purchased Mac Lion OS 10.7.4
    Kappy Level 10 Level 10 (226,855 points)

    None of those are Apple software, so you would need to ask their respective developers. iTunes and Mail are part of OS X.

  • 4. Re: I previously purchased Mac Lion OS 10.7.4
    poohead9 Level 1 Level 1 (0 points)

    I'm well aware that Garmin, Sketchup and One Password are not Apple software. What i want to know is this; Since I purchased OS 10.7.4 before my MacBook difficulties but lost it while restoring my Mac Book to working order, can i re-install OS 10.7.4 again without chrage? How did I do the re-install?

  • 5. Re: I previously purchased Mac Lion OS 10.7.4
    thomas_r. Level 7 Level 7 (27,985 points)

    Reinstalling would have been easy had you not restored to such an old backup.  I suspect that Lion's recovery partition was removed by restoring to 10.5.8, meaning that the only way to reinstall would be to upgrade to 10.6.6 or later, then re-download Lion from the App Store.  (Anything you purchased in the App Store can be re-downloaded for free by simply logging in with the same Apple ID that you purchased it with.)

  • 6. Re: I previously purchased Mac Lion OS 10.7.4
    Kappy Level 10 Level 10 (226,855 points)

    Yes, but you will need to first install Snow Leopard 10.6.8 to access the App Store and re-download Lion unless your hard drive still has a Recovery HD partition from your original Lion installation. If it does then you can do this:

     

    Install or Reinstall Lion from Scratch

     

    If possible backup your files to an external drive or second internal drive.

     

    Boot to the Recovery HD:

     

    Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.

     

    Erase the hard drive:

     

    1. Select Disk Utility from the main menu and click on the Continue button.
    2. After DU loads select your startup volume (usually Macintosh HD) from the left side list. Click on the Erase tab in the DU main window.
    3. Set the format type to Mac OS Extended (Journaled.) Click on the Erase button and wait until the process has completed.
    4. Quit DU and return to the main menu.

     

    Reinstall Lion: Select Reinstall Lion and click on the Install button.

     

    Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.


  • 7. Re: I previously purchased Mac Lion OS 10.7.4
    poohead9 Level 1 Level 1 (0 points)

    I have an Snow Leopard install disk but have not been able to reinstall Snow Leopard. Everytime I attempt an install Snow Leopard I get a message that reads "Mac OS cannot be installed on hardrive because this disk cannot be used to start up your computer" and I can't proceed with the install. Why can't I install Snow Leopard?

  • 8. Re: I previously purchased Mac Lion OS 10.7.4
    Kappy Level 10 Level 10 (226,855 points)

    To install Snow Leopard you have to first erase the hard drive. You cannot install Snow Leopard over your existing Lion system.

     

    Downgrade Lion to Snow Leopard

     

    1.  Boot from your Snow Leopard Installer Disc. After the installer loads select your language and click on the Continue button.  When the menu bar appears select Disk Utility from the Utilities menu.

     

    2. After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Note the SMART status of the drive in DU's status area.  If it does not say "Verified" then the drive is failing or has failed and will need replacing.  SMART info will not be reported  on external drives. Otherwise, click on the Partition tab in the DU main window.

     

    3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Set the format type to Mac OS Extended (Journaled.) Click on the Options button, set the partition scheme to GUID then click on the OK button. Click on the Partition button and wait until the process has completed.

     

    4. Quit DU and return to the installer. Install Snow Leopard.

     

    This will erase the whole drive so be sure to backup your files if you don't have a backup already. If you have performed a TM backup using Lion be aware that you cannot restore from that backup in Snow Leopard (see below.) I suggest you make a separate backup using Carbon Copy Cloner 3.4.1.

     

    If you have Snow Leopard Time Machine backups, do a full system restore per #14 in Time Machine - Frequently Asked Questions.  If you have subsequent backups from Lion, you can restore newer items selectively, via the "Star Wars" display, per #15 there, but be careful; some Snow Leopard apps may not work with the Lion files.