TS2486: Mac OS X v10.5.6 or later: Mail unexpectedly quits
Learn about Mac OS X v10.5.6 or later: Mail unexpectedly quits
-
All replies
-
Helpful answers
-
Jul 19, 2012 11:07 AM in response to ofiestasby ofiestas,It works.
I created a new user, I logon with it.
I opened Mail and it worked perfectly.
I created a mail account and it was the same.
Here is the log from Console:
7/19/12 7:43:11.240 PM com.apple.launchd.peruser.502 (com.apple.ReportCrash) Falling back to default Mach exception handler. Could not find: com.apple.ReportCrash.Self 7/19/12 7:43:11.251 PM com.apple.launchctl.Aqua load: option requires an argument -- D 7/19/12 7:43:11.251 PM com.apple.launchctl.Aqua usage: launchctl load [-wF] [-D <user|local|network|system|all>] paths... 7/19/12 7:43:12.622 PM com.apple.launchd.peruser.502 (com.apple.launchctl.Aqua[2608]) Exited with code: 1 7/19/12 7:43:13.450 PM UserEventAgent com.apple.TMLaunchAgent disabled 7/19/12 7:43:18.197 PM MiniLauncher Launching iCloud prefs for user 502 7/19/12 7:43:22.326 PM iCal Helper Could not find Meta Data for persistent Store 7/19/12 7:43:32.063 PM com.apple.dock.extra Could not connect the action buttonPressed: to target of class NSApplication 7/19/12 7:43:32.064 PM com.apple.dock.extra Could not connect the action buttonPressed: to target of class NSApplication 7/19/12 7:43:32.065 PM com.apple.dock.extra Could not connect the action buttonPressed: to target of class NSApplication 7/19/12 7:43:32.066 PM com.apple.dock.extra Could not connect the action buttonPressed: to target of class NSApplication 7/19/12 7:43:54.782 PM com.apple.dock.extra Could not connect the action buttonPressed: to target of class NSApplication 7/19/12 7:43:54.783 PM com.apple.dock.extra Could not connect the action buttonPressed: to target of class NSApplication 7/19/12 7:43:54.784 PM com.apple.dock.extra Could not connect the action buttonPressed: to target of class NSApplication 7/19/12 7:43:54.786 PM com.apple.dock.extra Could not connect the action buttonPressed: to target of class NSApplication 7/19/12 7:44:04.408 PM Dock [0x7ffba36b99a0] |Server|Warning| failed to connect to the server: NSPortTimeoutException connection timeout: did not receive reply 7/19/12 7:44:05.228 PM System Preferences Database file is missing: /Users/Racso/Library/Application Support/AddressBook/AddressBook-v22.abcddb 7/19/12 7:44:17.704 PM System Preferences The IAAccountDiscovery completed notification 7/19/12 7:44:21.096 PM AddressBookManager Could not replace account with identifier: _local 7/19/12 7:44:43.009 PM AddressBookSync Could not replace account with identifier: _local 7/19/12 7:44:43.010 PM [0x0-0x23c23c].com.apple.systempreferences 2012-07-19 19:44:43.008 AddressBookSync[2683:707] Could not replace account with identifier: _local 7/19/12 7:44:45.402 PM System Preferences Could not replace account with identifier: _local 7/19/12 7:44:45.404 PM AddressBookSourceSync Could not replace account with identifier: _local 7/19/12 7:47:15.084 PM Mail Using V2 Layout 7/19/12 7:48:28.521 PM Mail Database file is missing: /Users/Racso/Library/Application Support/AddressBook/MailRecents-v4.abcdmr I came back to my normal User-ID
I tried Mail and ... crash ! I have the same results as previously. Dommage !
Does the log helpful to you to solve the problem ?
Thanks indeed.
-
Jul 19, 2012 11:54 AM in response to ofiestasby Austin Kinsella1,For clarity (I suspect English is not your native language ) when you say
It works.
I created a new user, I logon with it.
I opened Mail and it worked perfectly.
I created a mail account and it was the same.
does "it was the same" mean the same as "works perfectly" or crashed like in your normal account?
If it works, then the it is most likely that the problem lies, not with the Mail program itself, but with the settings and data files in your normal account.
Is the console log from your normal account or the new account?
Have you some applications starting automatically when you log in to your normal account? If you have, use the System Preferences/Accounts panel to stop anything from starting automatically, then log out and log in again and retry Mail.
Your system was originally 10.5, I think. Are you running any software that was originally installed in 10.5? And, if so, have you checked for updates or later versions?
-
Jul 19, 2012 1:39 PM in response to Austin Kinsella1by ofiestas,Yes, "it was the same" means the same as "it works perfectly".
I also think that the problem lies, not with the Mail program itself, but with the settings and data files in my normal account.
The console log is from the new account: Racso.
I checked my User paramenters and I do not have applications starting automatically when I log in.
Yes, my system was originally 10.5, and I am not running any software that was originally installed in 10.5
I hope this will help,
Oscar.
-
Jul 19, 2012 6:19 PM in response to ofiestasby Frank Caggiano,I would take a look at the keychain for the account having the problem. Perhaps run Keychain First Aid as a start.
-
Jul 20, 2012 1:33 AM in response to Frank Caggianoby ofiestas,Thanks Frank.
I tried to open keychain access and it crashes, every time I tried (create, modify, update, ... etc)
Please see below the beginning of the log I received.
I look forward for your advice.
Regards,
Oscar.
Date/Time: 2012-07-20 10:28:50.584 +0200
OS Version: Mac OS X 10.7.4 (11E53)
Report Version: 9
Interval Since Last Report: 163498 sec
Crashes Since Last Report: 131
Per-App Interval Since Last Report: 142 sec
Per-App Crashes Since Last Report: 5
Anonymous UUID: FB95120C-E5CE-4977-B31A-CA174734349B
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: 0x000000000000000a, 0x00000001031332a0
VM Regions Near 0x1031332a0:
Memory tag=251 0000000103121000-0000000103123000 [ 8K] rw-/rwx SM=PRV
--> mapped file 0000000103123000-000000010314c000 [ 164K] r--/rwx SM=COW /Users/USER/Library/Keychains/*.keychain
mapped file 000000010314c000-0000000103151000 [ 20K] r--/rwx SM=COW /Users/USER/Library/Keychains/*
Application Specific Information:
objc[1003]: garbage collection is OFF
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.security 0x00007fff82b046fe Security::BlobValue::BlobValue(Security::ReadSection const&, unsigned int&) + 64
-
Jul 20, 2012 9:38 AM in response to ofiestasby Frank Caggiano,I can't tell from your post, does Keychain Access crashes as soon as you open it? Or after you try to access something?
If the later have you tried to go right to Keychain Access->Keychain First Aid
-
Jul 20, 2012 10:45 AM in response to Frank Caggianoby ofiestas,Keychain Access crashed as soon as I open it.
No way to perform any action.
-
Jul 20, 2012 10:51 AM in response to ofiestasby twtwtw,This is a bit of a Hail Mary, but try moving the preference file for Keychain onto the desktop. it's located at /Users/<yournamr>/Library/Preferences/com.apple.keychainaccess.plist, and if you take it out of the preferences folder it forces the app to create a fresh one. sometimes corrupt plist files can cause weird crashes. If it doesn't help, you can always restore the old plist.
-
Jul 20, 2012 11:21 AM in response to twtwtwby ofiestas,Yes, you are right. This is already appearing as something ... "esotheric" ...
I tried, I follow your instructions with the preferences.
I runned Keychain Access and ... bang ! ... It crashed, immediately.
-
Jul 23, 2012 11:16 PM in response to ofiestasby ofiestas,... you threw in the towel ?
Come on, we can solve this ... "problem" !
Oscar.
-
Jul 23, 2012 11:59 PM in response to ofiestasby twtwtw,No, I was on vacation. We know the following:
- it's specific to your user account
- it's specific to Address book
based on the errors in COnsole (e.g. "Database file is missing: /Users/Racso/Library/Application Support/AddressBook/AddressBook-v22.abcddb"), it looks liek you address book database file is either mising or corrupt. look in that folder and tell me what's there.
-
Jul 24, 2012 7:00 AM in response to twtwtwby ofiestas,Thanks to keep trying.
You are right. By now, everytime I tried to open my AddressBook, it is displayed for some time and it quits with the following log (... the beginning of the log) :
For /Users/oscarfiestas-tejada/Library/Application Support/AddressBook/AddressBook-v22.abcddb
data, please see below.
Do you need the one in /Users/Racso/Library/Application Support/AddressBook/AddressBook-v22.abcddb ?
Please, let me know if sending all this data does not have security or confidentiality issues ...
Thanks again,
Oscar.
AddressBook log:
Process: Address Book [5811]
Path: /Applications/Address Book.app/Contents/MacOS/Address Book
Identifier: com.apple.AddressBook
Version: 6.1.2 (1090)
Build Info: AddressBook-1090000000000000~1
Code Type: X86-64 (Native)
Parent Process: launchd [379]
Date/Time: 2012-07-24 09:32:31.477 +0200
OS Version: Mac OS X 10.7.4 (11E53)
Report Version: 9
Interval Since Last Report: 46337 sec
Crashes Since Last Report: 26
Per-App Interval Since Last Report: 6296 sec
Per-App Crashes Since Last Report: 7
Anonymous UUID: FB95120C-E5CE-4977-B31A-CA174734349B
Crashed Thread: 7 com.apple.NSURLConnectionLoader
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: 0x000000000000000a, 0x000000010c4506b8
VM Regions Near 0x10c4506b8:
Stack 000000010c42f000-000000010c440000 [ 68K] rw-/rwx SM=COW thread 8
--> mapped file 000000010c440000-000000010c469000 [ 164K] r--/rwx SM=COW /Users/USER/Library/Keychains/*.keychain
mapped file 000000010c469000-000000010c46e000 [ 20K] r--/rwx SM=COW /Users/USER/Library/Keychains/*
Application Specific Information:
objc[5811]: garbage collection is OFF
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff8e9568ea mkdir + 10
1 com.apple.Foundation 0x00007fff8901b7d3 _NSCreateDirectory2 + 14
2 com.apple.Foundation 0x00007fff88fcfbec -[NSFileManager directoryCanBeCreatedAtPath:] + 72
3 com.apple.Foundation 0x00007fff88fc44fc -[NSDistributedLock initWithPath:] + 56
4 com.apple.AddressBook.framework 0x00007fff8642c6f3 -[ABMetadataOperationController initWithAddressBook:ignoredDirectories:] + 357
5 com.apple.AddressBook.framework 0x00007fff864279fa -[ABMetadataOperationController initWithAddressBook:] + 25
6 com.apple.AddressBook.framework 0x00007fff86429a77 +[ABMetadataOperationController sharedInstanceForAddressBook:] + 158
7 com.apple.AddressBook.framework 0x00007fff8645afee -[ABCardView markAsViewed:] + 81
8 com.apple.Foundation 0x00007fff88f53f40 __NSFireTimer + 102
9 com.apple.CoreFoundation 0x00007fff8bb84934 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20
10 com.apple.CoreFoundation 0x00007fff8bb84486 __CFRunLoopDoTimer + 534
...
<Edited By Host>
-
Jul 24, 2012 8:41 AM in response to ofiestasby Frank Caggiano,Still looks like a keychain problem to me. I would move the entire ~/Library/Keychain folder to the desktop. log out and back in again and see what happens.
You could always move to back if ti doesn't help the problem.
-
Jul 24, 2012 8:56 AM in response to Frank Caggianoby ofiestas,Hi Frank,
We alredy tried that move.
It didn't work.
-
Jul 24, 2012 9:17 AM in response to ofiestasby Frank Caggiano,Are you referring to the advice to move the keychain plist file out? If so what I am suggesting is to move the actual Keychain folder out not the plist file.