1 2 Previous Next 18 Replies Latest reply: Oct 28, 2013 8:19 AM by varjak paw Branched to a new discussion.
spidy3451 Level 1 Level 1 (0 points)

I would like to file a complaint with an apple store, can anyone direct me to the proper location.

  • 1. Re: Complaint
    varjak paw Level 10 Level 10 (169,765 points)

    If you have a complaint about any specific store, the best place to start is with the store manager. If you can't get a satisfactory answer there, then we'll need to know the general nature of your issue and whether this is an Apple-owned store or an independent dealer before anyone can direct you further with any efficiency.

     

    Regards.

  • 2. Re: Complaint
    llk0930 Level 1 Level 1 (0 points)

    Yes, I have the same question too.  I want to file a complaint with a  local Apple-owned store about the customer service, I want to file a complaint against one of their manager.  Anyone knows?

  • 3. Re: Complaint
    seventy one Level 6 Level 6 (8,990 points)

    You will waste an awful lot of time trying to progress via the Apple site  e.g even corporate contacts only leads you to technical support.

     

    Best practice would be to write a letter setting out your problem in a clear and positive manner.   Keep any bluster to a minimum ... after all, the initial recipient is not responsible.    Send it to ...

     

    Apple, Inc.

    1 Infinite Loop

    Cupertino, CA  95014.

     

    I know; it's snail mail, but that's the one address you do know.

  • 4. Re: Complaint
    a brody Level 9 Level 9 (63,285 points)

    Furthermore, in the U.S. we have options such as the Better Business Bureau whose rating is based on the number of positive and negative comments.  We also have state attorney general offices, if you feel only legal actions will suffice.  Be careful though anything with a charge, could potentially go to collections, if it is beyond a certain time and affect your credit. Credit card purchases may not see credits for up to 30 days, but have up to 60 days for a dispute. Good luck!

  • 5. Re: Complaint
    HACKINT0SH Level 5 Level 5 (5,755 points)

    the best place to start is with the store manager.

    Paw, in most cases when it's come to AppleStore complaints, the Manager was part of the reason for the complaint in the first place

  • 6. Re: Complaint
    varjak paw Level 10 Level 10 (169,765 points)

    Sometimes but often not. Since we don't know anything about the issue - Spidy never provided any details - the manager was the first place to start.

  • 7. Re: Complaint
    richardr247 Level 1 Level 1 (0 points)

    Try this, apple.com/retail/feedback

     

    I just made a complaint myself.

  • 8. Re: Complaint
    a brody Level 9 Level 9 (63,285 points)

    For those who have difficulty with copy paste, it is http://www.apple.com/retail/feedback/

  • 9. Re: Complaint
    Anonymoose1 Level 1 Level 1 (0 points)

    I didn't know what to do either, so I ended up just posting it as a discussion. Whether or not that was correct, I have no idea. I searched through the 'Contact Us' page, and I googled where to do this and came up with nothing.

  • 10. Re: Complaint
    Anonymoose1 Level 1 Level 1 (0 points)

    My complaint wasn't with a local store or specific branch, it was with the customer service through Apple care that I had my complaint.

  • 11. Re: Complaint
    deggie Level 8 Level 8 (46,495 points)

    Did you ask for a supervisor?

  • 12. Re: Complaint
    a brody Level 9 Level 9 (63,285 points)

    The contact us link is at the bottom of every page on Apple.  You may have to use the right and bottom scrollbar to find it.  http://www.apple.com/contact/ Whenever you have an issue with customer service, don't hang up, just get a case number.  Next you can call back customer service, and get customer relations on the line by asking for it by name.  Customer service for by phone customer service is here:

    http://www.apple.com/contact/phone_contacts.html

    There is no customer service by e-mail, except e-mail forms for App Store, iCloud, and iTunes Store. That info is on th the original Contact link.  If you have difficulty finding service for a particular part of Apple, let us know which it is, and for what service you used from Apple, and we can help you find the link. 

     

    Note: In spite of its prominence on Apple's support pages, the Communities/Apple Discussions is not a direct feedback line to Apple.  We are just end users here with Apple moderation.  So posting here will not result in any help from Apple directly unless you are really lucky.

  • 13. Re: Complaint
    jerrellfromprince george Level 1 Level 1 (0 points)

    Completely disappointed in Apple I've been calling for months searching online for months trying to get the issues with my iPhone 4s resolved and when I finally talk to someone who can help from the company they want to make me come out of pocket for an issue that they overlooked I'm no longer team apple will be going back to the droid network ASAP

  • 14. Re: Complaint
    deggie Level 8 Level 8 (46,495 points)

    Good luck with your droid.

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