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Free Mountain Lion Upgrade

19159 Views 206 Replies Latest reply: Feb 15, 2013 1:05 PM by schneidervalance RSS Branched to a new discussion.
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fishffishstinks Level 1 Level 1 (60 points)
Currently Being Moderated
Jul 25, 2012 6:05 AM

I filled in the info for the free Mountain Lion upgrade on my retina macbook pro... unfortunately I'm from Canada and it asked for a zip code (even though I was on apple.ca). I put in my postal code and was able to "submit my info" and get a claim reference number. Hopefully it still works.. I did notice it appended United States to my address too.

  • captfred Level 7 Level 7 (26,225 points)
    Currently Being Moderated
    Jul 25, 2012 6:06 AM (in response to fishffishstinks)

    You should recieve your redemption code via email when the servers can catch up. 

  • Kenneth Collins1 Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jul 25, 2012 6:19 AM (in response to captfred)

    I received the email. It said it included the redemption code. Apparently the redemption code is in a password-protected PDF file. What is the password? I tried my Apple ID password, the serial number, the order numbmer, and the the claim reference number; none of them opened the PDF.

     

    What is the password?

  • captfred Level 7 Level 7 (26,225 points)
    Currently Being Moderated
    Jul 25, 2012 6:24 AM (in response to Kenneth Collins1)

    You should get a separate email with the password.

  • Kenneth Collins1 Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jul 25, 2012 6:29 AM (in response to captfred)

    I stupidly missed that in the first email. I've heard it takes 30 minutes to install Mountain Lion. So far it has taken 40 minutes to get the redemption code for the free download, and this is presumably from an automated system.

     

    Anyone who is eligible for the free update might consider just paying for it. It's not much money, and it is much faster.

  • clintshryock Calculating status...
    Currently Being Moderated
    Jul 25, 2012 6:32 AM (in response to Kenneth Collins1)

    Did your redemption code work? I just got mine and the Mac App Store said it's already been used...

  • chrisbrantley Calculating status...
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    Jul 25, 2012 6:35 AM (in response to clintshryock)

    I'm having the same problem.  The redemption code doesn't work.

  • chrisbrantley Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 25, 2012 6:35 AM (in response to fishffishstinks)

    It's not spam or a virus. It's how Apple is sending the redemption code securely.

  • fuzzyspike14 Calculating status...
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    Jul 25, 2012 6:39 AM (in response to chrisbrantley)

    I am also having this issue, my redeption code is coming up as already being used. I am trying to figure out who to contact about it. Please post if you find a solution.

  • Kenneth Collins1 Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jul 25, 2012 6:39 AM (in response to clintshryock)

    I haven't received a redemption code yet, and I started this as soon as the site came up. Waiting an hour to save $20 doesn't make sense to me. My time is worth more than that. I think it's best just to purchase it, especially if you have more than one Mac.

     

    Apple seems to forget that 40% of the US population lives in the Eastern time zone, so if they release an update at 6:00 am their time, it's 9:00 am our time, when we are all hovering over our Macs waiting for the software to become available and hitting their servers at the same time. The load on their servers would be spread out better if they released it at 3:00 their time, 6:00 ours. I'm sure that can be automated, so no one has to get up early.

  • catwoman66 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 25, 2012 6:41 AM (in response to Kenneth Collins1)

    When I click on the up to date programme I read this

     

    To qualify for the Up-To-Date Program, please enter the following information.

     

    If you are an Enterprise, Education Institution, or Government customer and you have purchased 20 or more qualifying systems, you can receive a Right to Copy license.

     

    I am a private user, so shouldn't it be straight forward? Can anyone here shine some light? Thanks

  • chrisbrantley Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 25, 2012 6:43 AM (in response to catwoman66)

    Just ignore the "Right to copy" stuff.  It's optional and not necessary for a private user.

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