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Mountain Lion Not Compatible?????

48426 Views 54 Replies Latest reply: Jun 6, 2013 4:40 PM by Telecat RSS Branched to a new discussion.
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MHaddon Calculating status...
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Jul 25, 2012 8:41 AM

So I go to the app store to download Mountain Lion and I get the following:

 

"We could not complete your purchase.  OS X Mountain Lion is not compatible with this computer"

 

Really??  Please let me know this isn't so.  If it is, it is beyond ridiculous.  I am running Lion now, and have been since it appeared.  My Mac is fairly new, last year or so with the following specs:

 

2 x 3 GHz Dual-Core Intel Xeon

Memory:  16 GB

Graphics:  ATI Radeo HD 5770 1024 MB

Software:  Mac OS X Lion 10.7.4

 

Does Apple really expect Mountain Lion won't run on this?  I certainly can't drop another $4,000 on a new Mac Pro - especially since this one really isn't that old.

 

Help please....

  • a brody Level 9 Level 9 (62,025 points)
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    Jul 25, 2012 9:04 AM (in response to MHaddon)

    If your Mac Pro is older than 2008, it won't run Mountain Lion.

  • Pondini Level 8 Level 8 (38,710 points)
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    Jul 25, 2012 9:06 AM (in response to MHaddon)

    See Supported Models here: http://www.apple.com/osx/specs/

  • macbookpro13 Calculating status...
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    Jul 25, 2012 9:12 AM (in response to MHaddon)

    That's not good

  • woodmeister50 Level 4 Level 4 (3,690 points)
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    Jul 25, 2012 9:48 AM (in response to MHaddon)

    Express your discontent here:

    http://www.apple.com/feedback/

     

    This is just a user to user forum.

  • ChippyDeluxe Calculating status...
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    Jul 25, 2012 9:51 AM (in response to MHaddon)

    Mine is 'Late 2008', and I get the same error...

  • FishComputer Level 4 Level 4 (1,035 points)
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    Jul 25, 2012 9:57 AM (in response to ChippyDeluxe)

    Too bad, your computer is four years old, about the time when computers need to be refreshed. Sell it, and buy a new one, or put up with its lack of support. It is too old.

  • juff Calculating status...
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    Jul 25, 2012 10:22 AM (in response to MHaddon)

    same error... Mac Pro, 8-core Xeon, 8Gb, 235Gb available space

    what's the problem?

     

     

    Hardware Overview:

      Model Name:    Mac Pro

      Model Identifier:    MacPro2,1

      Processor Name:    Quad-Core Intel Xeon

      Processor Speed:    3 GHz

      Number of Processors:    2

      Total Number of Cores:    8

      L2 Cache (per Processor):    8 MB

      Memory:    8 GB

      Bus Speed:    1.33 GHz

      Boot ROM Version:    MP21.007F.B08

      SMC Version (system):    1.15f3

      Serial Number (system):    C074602D0GP

      Hardware UUID:    00000000-0000-1000-8000-001D4F4525AC

    Graphics  ATI Radeon HD 5770 1024 MB

  • keithkorg Calculating status...
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    Jul 25, 2012 10:59 AM (in response to FishComputer)

    too old for the os. mac pros are due for a refresh....

  • Alley_Cat Level 6 Level 6 (16,625 points)
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    Jul 25, 2012 11:01 AM (in response to FishComputer)

    FishComputer wrote:

     

    Too bad, your computer is four years old, about the time when computers need to be refreshed. Sell it, and buy a new one, or put up with its lack of support. It is too old.

    Only in Apple's ecosystem.

  • WAKAMA Calculating status...
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    Jul 25, 2012 11:22 AM (in response to juff)

    juff wrote:

     

    same error... Mac Pro, 8-core Xeon, 8Gb, 235Gb available space

    what's the problem?

     

    I found some of the answers here http://arstechnica.com/apple/2012/07/confirmed-mountain-lion-sends-some-64-bit-m acs-gently-into-that-good-night/

     

    ...and here http://forums.macrumors.com/showthread.php?t=1402449&highlight=mountain+lion+not +compatible

     

    Hope that helps.

  • KarlHart Calculating status...
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    Jul 25, 2012 11:28 AM (in response to FishComputer)

    I have a MacBook air manufactured in October 2008 (That seems like late 2008 to me) and I still cannot get Mountain Lion to download. So does this mean even if it's in Apples remit for availability, it isn't really?

     

    I'm confused, I moved to Mac because I was under the impression they didn't mess you around with all the same nonsense as Microsoft.

  • Pondini Level 8 Level 8 (38,710 points)
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    Jul 25, 2012 11:33 AM (in response to KarlHart)

    KarlHart wrote:

     

    I have a MacBook air manufactured in October 2008 (That seems like late 2008 to me)

    Most likely, it isn't.   

     

    According to this chart, Late 2008 MBAs were introduced in November 2008.

     

    Also see How to identify your MacBook Air

  • andysanders Calculating status...
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    Jul 25, 2012 12:34 PM (in response to FishComputer)

    I have sent my feedback to Apple http://www.apple.com/feedback/

     

    Here is what I reported to them:

     

    Why is a 4 year old computer not supported by the new Mountain Lion?!

     

    This is not the 90's where OS and application features took a massive jump with every new piece of hardware.  Nothing much has changed in years, so word processing, browsing the internet, etc, work just as well on a 4 year old piece of kit as they do on new kit.  I'm not sure exactly what new features in Mountain Lion are forcing me to stay with Lion, but I am sure it's got very little real end user value.  Certainly not worth £1,000 to acquire.

     

    Unless this is rectified, you can see my money going elsewhere.  And before you think you don't get money from me, the apple ecosystem convinced me to get a time machine, an iPhone and an iPad, so you've had plenty of money from me, even if my MacBook has not been upgraded.  No Mac in my home means my next upgrades to those other devices will be a very different consideration.  And, though I am only one person complaining, I am sure that I am not the only person who is concerned about this.

     

    Many thanks,

     

    Andy

    Some of you will no doubt ask why I need the new OS if I'm just browsing and using word processing.  I need it because I want to be able to do development and suspect that will become problematic, I want to make sure I get all the new security features and I want all of the valuable improvements of Mountain Lion.  what I don't understand is what amazing new feature in mountain lion is preventing me from getting it on my perfectly usable MacBook.

  • WAKAMA Level 1 Level 1 (0 points)
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    Jul 25, 2012 12:52 PM (in response to andysanders)

    andysanders wrote:

     

    I have sent my feedback to Apple http://www.apple.com/feedback/

     

    Here is what I reported to them:

     

    ....  And, though I am only one person complaining, I am sure that I am not the only person who is concerned about this.

     

     

    Believe me Andy, you're not the only one concerned about this. I also sent Apple some feedback about this recently, as I'm sure many others have done.  I even posted my thoughts about it on this forum, but the post was deleted within a few minutes because it contained "Discussion of Apple Policies, Procedures or Decisions".  My suggestion... go and post your thoughts and concerns about this to every single article,  blog & forum you can find out there on this topic (as I have already done) to get a wider discussion going outside of this forum, since this is not the proper place to discuss it.

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