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How do you get a refund?

3269 Views 74 Replies Latest reply: Nov 19, 2012 6:17 PM by Keshiagraves 369@yahoo.com RSS
  • necronym Level 4 Level 4 (1,350 points)
    Currently Being Moderated
    Jul 25, 2012 11:37 AM (in response to Scott Newman)

    While I agree is some respects, the claims on Apple's site refer to currently available hardware, in which case, mirroring is supported. No footnote required.

     

    Apple could have added the link to the specs page, just to cover themselves.

  • MacGunt Level 2 Level 2 (415 points)
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    Jul 25, 2012 11:39 AM (in response to seforeman)

    If you're not capable of researching on your own, I'm sure apple support would have been happy to answer these questions. It would have taken you 10 minutes to call in but now you've likely wasted 20 or 30 minutes complaining on a discussion forum.

  • ClayG Level 4 Level 4 (1,415 points)
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    Jul 25, 2012 11:40 AM (in response to seforeman)

    The criteria for compatibility with AirPlay Mirroring is not processor-related. It requires that your Mac has a Thunderbolt port. The most likely explanation for this restriction is that it has something to do with DRM.

     

    Note that AirPlay should continue to work from within iTunes, as it is has in the past, even for non-Thunderbolt Macs.

  • MacGunt Level 2 Level 2 (415 points)
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    Jul 25, 2012 11:40 AM (in response to necronym)

    they did list the requirements. www.apple.com/airplay

  • Pels_17 Calculating status...
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    Jul 25, 2012 11:46 AM (in response to seforeman)

    /___sbsstatic___/migration-images/190/19018391-1.jpg

     

    screen shot from Apple.com

  • Luis Cypher Level 1 Level 1 (30 points)
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    Jul 25, 2012 11:45 AM (in response to seforeman)

    I just bought the apple TV and Mountain Lion for this reason.  It was hidden in the fine print that my Macbook Pro 4,1 was not supported, ridiculous Apple, absolutely ridiculous.

  • guymacbook Calculating status...
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    Jul 25, 2012 11:50 AM (in response to seforeman)

    I don't see any reason for this stupid restriction. It was also the main reason I upgraded. If it is stated everywhere that it is one of the main features, it should be available for everybody.

    I would like to get a refund too.

  • picciano Calculating status...
    Currently Being Moderated
    Jul 25, 2012 12:02 PM (in response to Pels_17)

    Pels_17 wrote:

     

    Genius, you should have done your research first before you downloaded ML because of airplay. Airplay only works on core i5/i7 Macs, it's all over the net. Stop whining and just enjoy what you purchased.

    I based my purchase on that info.  My 2010 MPB has a Core i7 and obviously does not support AirPlay.

    This was NOT made clear in the system requirements. Bad Apple.

  • Pels_17 Level 1 Level 1 (15 points)
    Currently Being Moderated
    Jul 25, 2012 12:05 PM (in response to picciano)

    Ok, I made a mistake there by saying Airplay only works on core i5/i7 Macs. apparently it only works with these:

     

    /___sbsstatic___/migration-images/190/19018824-1.jpg

  • picciano Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 25, 2012 12:11 PM (in response to Pels_17)

    Pels_17 wrote:

     

    Ok, I made a mistake there by saying Airplay only works on core i5/i7 Macs. apparently it only works with these:

     

    /___sbsstatic___/migration-images/190/19018954-1.jpg

    Exactly my point. Someone as savvy as yourself did not fully understand the requirements. How are us mere mortals supposed to know?

     

    I'm kind of being sarcastic here. As a developer, I consider myself fairly savvy in these matters too and I did read the system requirements -- but still missed this and am disappointed.

  • David J. Downs Level 1 Level 1 (50 points)
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    Jul 25, 2012 12:36 PM (in response to fishffishstinks)

    Caveat emptor is a time-honored tradition.  Buying anything without doing research is wasting money.

  • David J. Downs Level 1 Level 1 (50 points)
    Currently Being Moderated
    Jul 25, 2012 12:38 PM (in response to fishffishstinks)

    The technical specs for fetures are clearly available on Apple's web pages.  If you don't read the fine print, that doesn't make Apple "underhanded."

  • Tgara Level 4 Level 4 (3,540 points)
    Currently Being Moderated
    Jul 25, 2012 12:48 PM (in response to David J. Downs)

    All the info is out there, boys.  Just because you didn't read it or made assumptions you shouldn't have made, isn't anyone's fault but your own.  Look in the mirror if you want someone to blame.

     

    The same BS has been going on for 2 years regarding Flash for iOS on the iPad.  People buying new iPads complain endlessly about lack of Flash support, and that Apple didn't tell them.  With a little research and careful reading, even a Luddite would know that iOS has never supported Flash.

  • fishffishstinks Level 1 Level 1 (60 points)
    Currently Being Moderated
    Jul 25, 2012 12:49 PM (in response to David J. Downs)

    clearly and fine print do not go together

     

    If you can't admit Apple was underhanded in this matter, then you are blinding yourself/being a typical Apple fanboy "Apple cannot do wrong". Sure, somewhere they left the tidbits regarding what works and what doesn't in the new OS. The fact is they did this on purpose so majority of users wouldn't notice and they know a majority of users won't care. But some do and they are the ones voicing their anger in this thread.

  • fishffishstinks Level 1 Level 1 (60 points)
    Currently Being Moderated
    Jul 25, 2012 12:50 PM (in response to Tgara)

    Flash wasn't a selling point of the iPad, whereas the free upgrade was a selling point for purchasing a mac before 10.8 came out.

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