Skip navigation

Did not receive mountain lion redemption code

5873 Views 87 Replies Latest reply: Aug 12, 2012 8:18 AM by Benjapol RSS
1 2 3 ... 6 Previous Next
squarefoo Calculating status...
Currently Being Moderated
Jul 25, 2012 11:19 AM

In other threads people are comlaining, that their code does not work, however I did not receive any, allthough I definitely should, because I bought my macbook pro 2 weeks ago.

 

Am I the only one?

MacBook Pro, Mac OS X (10.7.4)
  • Roloc Calculating status...
    Currently Being Moderated
    Jul 25, 2012 11:59 AM (in response to squarefoo)

    I am in the same boat.  I submitted my request 5-6 hours ago and I haven't gotten anything.

  • edwardson Calculating status...
    Currently Being Moderated
    Jul 25, 2012 4:59 PM (in response to squarefoo)

    Same here... ;(

     

    ML app codes' whereabouts?

     

    Need to update 2 qualified macs..

     

     It really takes so long...

     

    Others got theirs in 5 minutes after applying in the up-to-date programs.

     

    Apple, make it faster.  

  • frenchcb83 Calculating status...
    Currently Being Moderated
    Jul 25, 2012 5:25 PM (in response to edwardson)

    Me as well. Maybe it has something to do with the all the non functioning codes being sent out. would love to upgrade.

  • Bajunid Calculating status...
    Currently Being Moderated
    Jul 25, 2012 6:06 PM (in response to squarefoo)

    Add me in the same boat....it's already 6 hours and no redemption code email as well.

  • LinkerX Calculating status...
    Currently Being Moderated
    Jul 26, 2012 2:31 AM (in response to squarefoo)

    I still haven't received an E-mail and I applied 24 hrs ago.

  • m.j.t Calculating status...
    Currently Being Moderated
    Jul 26, 2012 3:17 AM (in response to squarefoo)

    Same here, I applied more or less 24 hours ago and still nothing! Did I fill the form in wrong!?!

  • chrisfromga Calculating status...
    Currently Being Moderated
    Jul 26, 2012 4:06 AM (in response to squarefoo)

    It's been over 24 hours since I applied for my code and nothing so far. When you register for the promotion on the App,e site it will provide you a confirmation code. That way you know you submitted the information and they received it.  I did read in the terms that you must supply proof of purchase, i.e., a receipt, but it never asked me to submit one while I was registering. Maybe that comes later or not at all?  It also say that approved submissions will be sent a code to download the software within 24 hours of approval. I believe that means not when you submit it, but when they approve it.

  • ziffies Calculating status...
    Currently Being Moderated
    Jul 26, 2012 4:15 AM (in response to squarefoo)

    Same boat here been waiting and waiting. No wonder my Apple stocks tank. You would think Apple will hire competent and smart individuals to handle this upgrade program with all the cash it has on hand. Since it's taking so long, probably someone is processing it manually. I can picture a poor summer intern get pushed around to do the manual processing. I'm hoping very soon I'll get the code.

  • stofke72 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 26, 2012 4:20 AM (in response to squarefoo)

    Hi, I called apple support and it seems my request was approved but I never received the email with the redemption code.  So they are resending it which can take a up to 2 hours I have been told.  If that doesn't work, it means there's a problem with the system that sends out the emails.  So let's wait 2 hours.

  • ezimme Calculating status...
    Currently Being Moderated
    Jul 26, 2012 8:43 AM (in response to squarefoo)

    Dear Apple.

     

    You are the TOP Tech company of today. Everything is hightech, synced, cool and with no compromise. So let me TRY to understand this one little interestng phenomenon. When I buy a mac online, all the detailed are stored in YOUR system: S/N, date, name, address, my uncle's name, and my dogs breed. Here comes the day when I claim that I am eligible for the redemption code for ML. What do I do? I go to YOUR website, enter my Apple ID, Purchase date and S/N into YOUR system.

     

    In a normal (note that I did not write ideal) world, the same system is able to compare the data I enter with the data in the system and issue the code in no more than a minute or two. For some reason You guys don't think that comparing few details is such a trivial task and it has to be done OFFLINE (perhaps manually, by looking up dusty folders...?) and then sending out an email up to 72 hours later.

     

    ML is not going anywhere. It is available now and will be until the next iteration. But for crying out loud, how did you manage to make a complete blunder of such a simple thing as issuing a redemption code?

     

    I am amazed

     

    Cheers

  • MihaiD Calculating status...
    Currently Being Moderated
    Jul 26, 2012 9:04 AM (in response to squarefoo)

    What's frustrating is that Apple did not provide a tracking mechanism so we can clearly see what's the status of our coupon claims and a timeframe for when they might be issued. I don't might waiting for a day to get my code if I'm told from the start it will take a day to sort it out. What I mind is having to check the forums to see if I'm the only one that didn't get his code.

  • LinkerX Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 26, 2012 9:10 AM (in response to squarefoo)

    I just got off the phone with apple support and they told me 72hrs. They also couldn't even look up the redemption code. The lion update program ran so much smoother.

  • Roloc Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 26, 2012 9:13 AM (in response to LinkerX)

    Yeah they said the same thing to me.  72hrs... unbelievable.  Especially with the Macbook Pro Retina.  I mean how is it not within the window to recieve an upgrade?!?!  Why couldn't I do this whole process before it Mountain Lion was released?

  • Hermann Steindl Calculating status...
    Currently Being Moderated
    Jul 26, 2012 10:14 AM (in response to squarefoo)

    Same here. Waiting 20hours now for some kind of reply or confirmation, but nothing.

    Some people said they resubmit the order and it worked. not for me, serial already used...

1 2 3 ... 6 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.