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Problem with Restart

10505 Views 58 Replies Latest reply: Sep 24, 2013 9:59 PM by Yes.1234 RSS
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sarapatt Calculating status...
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Jul 25, 2012 9:34 AM

I downloaded Mountain Lion, installed it and then my computer restarted. Everytime it brings me to the log in page, it tells me "You shut down your computer because of a problem. If you want to open the applications that were open when you shut down, click open. If you do nothing, the computer will continue log in." When I click open, it brings me to the homescreen, with Mountain Lion installed, for about 30 seconds, then immediately shuts down and restarts again, giving me the same error. If I do nothing, it just shuts down, restarts and gives me the same message. I've tried doing a hard shut down by hitting the power button, but no help.

MacBook Pro
  • clarkfromproctor Calculating status...
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    Jul 25, 2012 11:08 AM (in response to sarapatt)

    I have exactly the same problem.

     

    Trying to install ML over Lion on MacBook Air.

     

    I have tried the recovery and it doesn't help.

     

    Clark

  • James McGill Calculating status...
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    Jul 25, 2012 11:24 AM (in response to sarapatt)

    I'm having the same problem.
    Trying to upgrade from snow leopard only an early 2009 macbook.

    Trying repairing my disk in recovery HD but i'm still having the same problem.

     

    James

  • MacGunt Level 2 Level 2 (415 points)
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    Jul 25, 2012 11:26 AM (in response to James McGill)

    disconnect all peripherals and try again

    try safe boot (boot with shift key held down)

    reinstall mountain lion if doesn't work

  • earlydoors Calculating status...
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    Jul 25, 2012 12:46 PM (in response to MacGunt)

    Same problem on an Imac (2010) & rMBP (2012), with a Kernal panic error as well.

     

    I have Applecare on the Imac so phoned up the support guys, they advised me to, unplug the power cable from the back, do a PRAM reset and remove all the USB connections from the back.

     

    Once i had done the PRAM reset it finished off the installations, strange it happened on both machines, including one that is less than a month old.

  • James McGill Level 1 Level 1 (0 points)
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    Jul 25, 2012 12:47 PM (in response to MacGunt)

    Thanks for the quick reply, and I apologize for my terrible sentence structure.

     

    I've tried reinstalling from recovery mode, and even updated the software, but I'm still having the same issue.

    Even in safe boot the OS lags terribly.

  • earlydoors Level 1 Level 1 (0 points)
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    Jul 25, 2012 12:48 PM (in response to James McGill)

    Even after the PRAM reset?

  • James McGill Level 1 Level 1 (0 points)
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    Jul 25, 2012 1:16 PM (in response to earlydoors)

    Yup.

  • dirtynine Calculating status...
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    Jul 25, 2012 5:58 PM (in response to sarapatt)

    I'm having this exact problem, even after PRAM reset, and I'd love to know if anyone's worked around it yet.

  • newokone Calculating status...
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    Jul 25, 2012 6:09 PM (in response to sarapatt)

    I am having same, on Mac pro. Freezing on restart. Grey screen with verbose on it. On safe mode, the multy color spining wheel stuck and no keybo or mouse work.

  • spenjens Calculating status...
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    Jul 25, 2012 6:20 PM (in response to sarapatt)

    I had the same problem. I ended up doing a clean install, which worked. If you do a clean install make sure you have a backup of your hard drive. Otherwise I would not recommend doing this.

  • newokone Level 1 Level 1 (0 points)
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    Jul 25, 2012 6:24 PM (in response to spenjens)

    Any guide to do clean install, how to?

  • spenjens Level 1 Level 1 (0 points)
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    Jul 25, 2012 6:42 PM (in response to newokone)
    1. Start computer and once you here the start up noise hold the option key until you see the grey apple
    2. Click on recovery 1.8 HD
    3. You will see this screen:hero.jpg
    4. Click disk utilities and select macintosh HD in top right corner.
    5. Click the earse tab.
    6. Warning : Make sure you have a backup before you erase. There is no going back once erased
    7. Then click erase.
    8. Now go back to the screen you see in step 3.
    9. Select the reinstall option.
    10. After installed there use the migration assistant in the setup or after the computer has be setup.
    11. Tutorial from apple to use migration assistant: http://support.apple.com/kb/HT4889
  • SS Calculating status...
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    Jul 26, 2012 4:17 AM (in response to sarapatt)

    Having the same ISSUE!!!!! Started a new download prior to this post.  Will provide results. If the new download does not work, I will try the PRAM mentioned above. 

  • Supong Level 1 Level 1 (0 points)
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    Jul 26, 2012 4:24 AM (in response to sarapatt)

    I have the same problem on Mac Mini Late 2011.

     

    Clean installation does not help.

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