Currently Being ModeratedJul 26, 2012 8:16 AM (in response to Paul Troon)
e-Mailed support and got this response within an hour:
Zxxxxx here with iTunes Customer Support. I hope that your day is going well so far.
I understand that when you try to redeem your code under the OS X Mountain Lion Up-to-Date program, you see a message stating that your code has already been used. I know you are eager to get our newest Operating System up and running.
xxxxxxxx, Apple is aware of this issue and is working to resolve it. You should receive a brand new code soon via e-mail. I do apologize for any inconvenience.
I truly appreciate your patience and understanding, xxxxxxxxx. Please take care and have a great day.
so far no new code yet, after another hour.
Currently Being ModeratedJul 26, 2012 9:21 AM (in response to Paul Troon)
Ok, now I'm getting fed up! Just recieved my new code, redeemed it and it's for os x server! I'm slowly losing the will to live, back on the phone I go.
Currently Being ModeratedJul 26, 2012 9:49 AM (in response to Frinty)
I received my second code and this one has also been used. Spent 10 minutes on the phone (remember that we're all still within our free phone support period, I suggest we add some extra workload for them) only to be told that another code will come tomorrow. No explanation, no apology.
Getting a tad fed up now. I predict I'll get the code in the morning, have to wait till I get home to try it out and have no confidence that it'll work this time either.
Currently Being ModeratedJul 26, 2012 10:52 AM (in response to Frinty)
I got the same problem as Frinty. Got a new code and it is for OS X Server.
Are Apple totally incompetent? This should be the easiest thing to sort out and they have made a total hash of it.
Currently Being ModeratedJul 26, 2012 11:51 AM (in response to Mwanahabari)
Ok, so I phoned support again, spoke to a very friendly Irish guy who logged my issue and told me to use expresslane.apple.com to register my problem. He said to click iTunes, then store, then which ever best described the problem and on the next screen explain in the box provided what the issue was. I did all that (only took 2mins) and 30mins later my 3rd code arrived and I've successfully downloaded ML.
Stick with it, we'll all get there in the end.
Currently Being ModeratedJul 26, 2012 2:06 PM (in response to Paul Troon)
I finally got my new code. It's downloading now. 4.34GB!
Currently Being ModeratedJul 26, 2012 2:36 PM (in response to archerwin)
Just got the new code, download started, so excited at last!
PS: big thx to the support team, especially to Jacob
Currently Being ModeratedJul 26, 2012 4:26 PM (in response to Paul Troon)
I can't even get to the code screen. It won't let me upload my proof of purchase. It keeps saying the file type is not right, but it is! Please somebody help!!!
Currently Being ModeratedAug 13, 2012 8:03 PM (in response to Frinty)
We also sat back and waited. When we got the new code it was the same as the old code. It comes up with the same already used message.
Now we have to wait for email support as the phone lines are closed.
Currently Being ModeratedAug 14, 2012 11:30 PM (in response to Paul Troon)
Just some info on a related but slitghtly different problem. I received the same error message... but only after entering my download content code successfully, initiatiating the ML download, which was then was prematurely terminated for some unknown reason. When I tried to repeat the process, I got the error message everyoine describes, but in my case it was a somewhat legit since I had theoretically used the code but still was without a download. After reading through all the threads, I decided I didn't want to hastle with redeeming my free download at the present time and would just pay the $20 for the download from the App Store. I figured I could contact Apple after all the dust had settled and take a stab at getting a refund. Anyway, when I attempted to make the purchase, the App Store recognized that I'd already "purchased" the download (which obviously was refering to my failed attempt at a free download) and gave me the option to download ML again for free... no code required. This time, the download was successful. Again, my problem was slightly different, but possibly others received the now notorious error message under similar circumstances.