1 2 3 Previous Next 87 Replies Latest reply: Aug 12, 2012 8:18 AM by Benjapol
squarefoo Level 1 Level 1 (0 points)

In other threads people are comlaining, that their code does not work, however I did not receive any, allthough I definitely should, because I bought my macbook pro 2 weeks ago.

 

Am I the only one?


MacBook Pro, Mac OS X (10.7.4)
  • 1. Re: Did not receive mountain lion redemption code
    Roloc Level 1 Level 1 (0 points)

    I am in the same boat.  I submitted my request 5-6 hours ago and I haven't gotten anything.

  • 2. Re: Did not receive mountain lion redemption code
    edwardson Level 1 Level 1 (0 points)

    Same here... ;(

     

    ML app codes' whereabouts?

     

    Need to update 2 qualified macs..

     

     It really takes so long...

     

    Others got theirs in 5 minutes after applying in the up-to-date programs.

     

    Apple, make it faster.  

  • 3. Re: Did not receive mountain lion redemption code
    frenchcb83 Level 1 Level 1 (0 points)

    Me as well. Maybe it has something to do with the all the non functioning codes being sent out. would love to upgrade.

  • 4. Re: Did not receive mountain lion redemption code
    Bajunid Level 1 Level 1 (0 points)

    Add me in the same boat....it's already 6 hours and no redemption code email as well.

  • 5. Re: Did not receive mountain lion redemption code
    LinkerX Level 1 Level 1 (0 points)

    I still haven't received an E-mail and I applied 24 hrs ago.

  • 6. Re: Did not receive mountain lion redemption code
    m.j.t Level 1 Level 1 (0 points)

    Same here, I applied more or less 24 hours ago and still nothing! Did I fill the form in wrong!?!

  • 7. Re: Did not receive mountain lion redemption code
    chrisfromga Level 1 Level 1 (0 points)

    It's been over 24 hours since I applied for my code and nothing so far. When you register for the promotion on the App,e site it will provide you a confirmation code. That way you know you submitted the information and they received it.  I did read in the terms that you must supply proof of purchase, i.e., a receipt, but it never asked me to submit one while I was registering. Maybe that comes later or not at all?  It also say that approved submissions will be sent a code to download the software within 24 hours of approval. I believe that means not when you submit it, but when they approve it.

  • 8. Re: Did not receive mountain lion redemption code
    ziffies Level 1 Level 1 (0 points)

    Same boat here been waiting and waiting. No wonder my Apple stocks tank. You would think Apple will hire competent and smart individuals to handle this upgrade program with all the cash it has on hand. Since it's taking so long, probably someone is processing it manually. I can picture a poor summer intern get pushed around to do the manual processing. I'm hoping very soon I'll get the code.

  • 9. Re: Did not receive mountain lion redemption code
    stofke72 Level 1 Level 1 (0 points)

    Hi, I called apple support and it seems my request was approved but I never received the email with the redemption code.  So they are resending it which can take a up to 2 hours I have been told.  If that doesn't work, it means there's a problem with the system that sends out the emails.  So let's wait 2 hours.

  • 10. Re: Did not receive mountain lion redemption code
    ezimme Level 1 Level 1 (0 points)

    Dear Apple.

     

    You are the TOP Tech company of today. Everything is hightech, synced, cool and with no compromise. So let me TRY to understand this one little interestng phenomenon. When I buy a mac online, all the detailed are stored in YOUR system: S/N, date, name, address, my uncle's name, and my dogs breed. Here comes the day when I claim that I am eligible for the redemption code for ML. What do I do? I go to YOUR website, enter my Apple ID, Purchase date and S/N into YOUR system.

     

    In a normal (note that I did not write ideal) world, the same system is able to compare the data I enter with the data in the system and issue the code in no more than a minute or two. For some reason You guys don't think that comparing few details is such a trivial task and it has to be done OFFLINE (perhaps manually, by looking up dusty folders...?) and then sending out an email up to 72 hours later.

     

    ML is not going anywhere. It is available now and will be until the next iteration. But for crying out loud, how did you manage to make a complete blunder of such a simple thing as issuing a redemption code?

     

    I am amazed

     

    Cheers

  • 11. Re: Did not receive mountain lion redemption code
    MihaiD Level 1 Level 1 (0 points)

    What's frustrating is that Apple did not provide a tracking mechanism so we can clearly see what's the status of our coupon claims and a timeframe for when they might be issued. I don't might waiting for a day to get my code if I'm told from the start it will take a day to sort it out. What I mind is having to check the forums to see if I'm the only one that didn't get his code.

  • 12. Re: Did not receive mountain lion redemption code
    LinkerX Level 1 Level 1 (0 points)

    I just got off the phone with apple support and they told me 72hrs. They also couldn't even look up the redemption code. The lion update program ran so much smoother.

  • 13. Re: Did not receive mountain lion redemption code
    Roloc Level 1 Level 1 (0 points)

    Yeah they said the same thing to me.  72hrs... unbelievable.  Especially with the Macbook Pro Retina.  I mean how is it not within the window to recieve an upgrade?!?!  Why couldn't I do this whole process before it Mountain Lion was released?

  • 14. Re: Did not receive mountain lion redemption code
    Hermann Steindl Level 1 Level 1 (0 points)

    Same here. Waiting 20hours now for some kind of reply or confirmation, but nothing.

    Some people said they resubmit the order and it worked. not for me, serial already used...

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