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iPhone 4 'Other' Space is 6.8GB!?!?!

135560 Views 101 Replies Latest reply: Apr 12, 2014 4:55 AM by Lawrence Finch RSS
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philipjamesbowen Level 1 Level 1 (5 points)
Currently Being Moderated
Dec 14, 2011 11:06 PM

I have an iPhone 4 on iOS5.0.1 and a MacBook Air that is on Lion v10.7.2 and iTunes v10.5.2.

 

This morning I was syncing a complete lot of new music to my iPhone via USB, when someone phoned and as I answered I unplugged the cable. When I plugged the iPhone back in, the 'Other' section was up to 6.8GB. My phone shows as having no music. The music that I wanted on the phone is around 7.9GB, so I'm pretty sure that the 6.8GB is where the sync had got up to before it was interrupted.

 

I've tried to resync, etc, but I can't get any music on because of the large 'Other' file. I'm in an area with really slow internet, so restoring would take forever because downloading the iOS to my computer would take about three days.

 

Any suggestions!?

 

Thanks,

iPhone 4, iOS 5.0.1
  • ckuan Level 6 Level 6 (19,790 points)
    Currently Being Moderated
    Dec 14, 2011 11:14 PM (in response to philipjamesbowen)

    Do a reset (Hold Sleep/Wake and Home buttons about 10 secs or more till Apple logo appears)

  • Ingo2711 Level 6 Level 6 (16,815 points)
    Currently Being Moderated
    Dec 14, 2011 11:23 PM (in response to philipjamesbowen)

    There is no other way than restoring, to get rid of the large "other" part on your device. Looks like something went wrong during a sync, causing iTunes to put the damaged files into that section.

    You don't need to download the firmware again, it should be still on your computer.
    Restoring is also explained here: Backing Up, updating, and restoring your iPhone and iPod touch software

     

    Message was edited by: Ingo2711

  • Irish John Level 2 Level 2 (205 points)
    Currently Being Moderated
    Dec 14, 2011 11:22 PM (in response to philipjamesbowen)

    Do you have email accounts and apps installed?  "Other" is used for Mail Storage and third party app data.

  • AnaMusic Level 9 Level 9 (55,065 points)
    Currently Being Moderated
    Dec 14, 2011 11:25 PM (in response to philipjamesbowen)

    This Large Other suggests a Restore as New would be the way to go...

     

    See Here...

     

    http://support.apple.com/kb/HT4137

  • AnaMusic Level 9 Level 9 (55,065 points)
    Currently Being Moderated
    Dec 14, 2011 11:32 PM (in response to philipjamesbowen)

    As stated... no need to get the firmware again... make sure your PC is connected to the internet... open iTunes... connect your phone and click Restore...

  • AnaMusic Level 9 Level 9 (55,065 points)
    Currently Being Moderated
    Dec 14, 2011 11:38 PM (in response to philipjamesbowen)

    Excellent... When you are asked... Restore as New... Not from Backup...

  • AnaMusic Level 9 Level 9 (55,065 points)
    Currently Being Moderated
    Dec 14, 2011 11:44 PM (in response to philipjamesbowen)

    Aren't your Apps in iTunes on your computer... If they are you will only need to Sync them back...

  • sidharthamani Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 29, 2012 6:57 AM (in response to philipjamesbowen)

    The space occupied by 'other' on mine was 1.62 GB, so I started deleting all my mails and my messages and it bacame 1.61 GB. Then I deleted this app called Cinema, which lets you download movies to your phone and apparently stores it in 'other' instead of 'Apps'. The space occupied by 'other' after this was 0.42 GB. So, no need to restore, just delete that stupid app, which is doing everything wrong!

  • BawlZINmotion Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 4, 2012 2:35 PM (in response to philipjamesbowen)

    I found the biggest culprit for "Other" storage is the "Messages" app. It's actually quite the hog if you do a lot of media messaging. "Messages" will create a copy of any media piece you send and store it in "Other" capacity until you actually delete that content from within the "Messages" app. In fact, you can delete the original video or photo from the "Photos" app, but the "Messages" copy will remain in "Other" storage until you actually go in and delete it. And this can rack up real fast. The same thing also happens when recieving a video or photo message, except in reverse. If the user elects to save that media, two copies will exist. One in "Messages" and one in "Photos".

     

    Maybe Apple had a reason for designing it this way, but on the surface it seems pretty silly. I don't think "Messages" should be creating and storing a copy of content you want to send. The user already has a copy in their "Photos" app, they don't need an additional one in "Messages". Further more, if you elect to save a recieved piece of media, "Messages" should move that content to "Photos" app/storage and out of "Other". Then again maybe Apple had a reason for doing it this way.

  • aaronjk55 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 26, 2012 12:23 PM (in response to philipjamesbowen)

    I found this elewhere, but it worked for me.

     

    On your iPhone, go to Settings>General>Usage. Swipe the Music line to the left and press delete. IMMEDIATELY shut the phone off-don't exit or anything like that. When you turn on your phone and connect it to iTunes, you may find a huge chunk of your "other" space gone.

     

    When I first did it, it scared the living daylights out of me, but it worked. My other space was quite a bit smaller, but I now have 0.1 GB of other space.

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