1 23 24 25 26 27 Previous Next 402 Replies Latest reply: Nov 28, 2012 12:09 PM by SC54HI Go to original post Branched to a new discussion.
  • 360. Re: Mountain Lion redemption code has already been used
    CommandButton Level 1 Level 1 (0 points)

    Well its been over 48 hrs and no codes , plus apple's email support are eather idiots or dont know how to answer to the question .

     

    This is how they answer my question

    -------------------------------------------------------------------------------- ------------------------------------------------------------------------------

    Dear Blank,

     

    Thank you for contacting the OS X Mountain Lion Up-To-Date Support Team.

     

    If you already have an Apple ID or Mac App Store account, please follow these instructions to redeem your Content Code.  If you do not  have an Apple ID, please see the section below on how to create one.

     

              1) Go to the Mac App Store.

     

              2) Sign in with your Apple ID and password.

     

              3) Under the Quick Links section in the upper-right corner, click the Redeem link.

     

              4) On the Redeem page, enter your content code and click the Redeem button.

     

    Once your content code is successfully redeemed, your software will begin downloading. You will not be able to redeem this code again, it can only be redeemed once.

     

    If you have entered your content code but do not see download progress, please click the Purchases tab in Mac App Store.  If redemption was successful, you will see OS X Mountain Lion listed in the purchases tab.  To re-download click the "Download" button.

     

    To create an Apple ID and redeem your content code follow these steps:

     

              1) Go to the Mac App Store.

     

              2) To ensure that you are not signed into another person's account, under the Quick Links section in the upper-right hand corner click the Account link and choose Sign Out if it appears.

     

              3)  In Quick Links click the Redeem link.

     

              4) On the Redeem page, enter your content code and click the Redeem button.

     

              5) You will be able to create an account at this step. While setting up your new account, you will have the option to enter your credit card information. If you do not wish to enter a credit card        number, click the None button.

     

    Once your content code is successfully redeemed, your software will begin downloading. You will not be able to redeem this code again, as it can only be redeemed once.

     

    If you have additional questions regarding the redemption or installation of your software from the Mac App Store, go to the Mac App Store Support link which is found in the Quick Links section.

     

    Please note that we can only assist with inquires for the OS X Mountain Lion Up-to-Date program.  For all other questions please consult http://www.apple.com/.

     

    Thank You For Choosing Apple

     

     




    ___________________________________________________________________________

    -----Original Message-----

    From: -blanked-

    Sent: 7/25/2012 4:44:46 PM

    To: uptodatesupport@apple.com

    CC:

    Subject: how long?


     

    how long will it take for me to get my code for the free copy of os x mountain lion??

     

     

    Refernce code :  ----------i sent it

     


  • 361. Re: Mountain Lion redemption code has already been used
    DanielBG Level 1 Level 1 (0 points)

    I still waiting 3 days for working code, but noting ...... no answers , no notice, no emails  .... nothing from Apple...just silence.

     

    What the F..ck is happend? whay is this silence?

  • 362. Re: Mountain Lion redemption code has already been used
    Hewman780 Level 1 Level 1 (0 points)

    I would definitely send another email to uptodatesupport@apple.com

  • 363. Re: Mountain Lion redemption code has already been used
    DanielBG Level 1 Level 1 (0 points)

    I send 6 emails - 3 emails to ptodatesupport@apple.com and 3 to ptodatesupport-es@apple.com (Spain) but nothing ........

  • 364. Re: Mountain Lion redemption code has already been used
    Benoit34 Level 1 Level 1 (0 points)

    Hi,

    Can we use it from other macs ? or it's only 1 mac ?

    Regards,

    Benoit

  • 365. Re: Mountain Lion redemption code has already been used
    Aliy155 Level 1 Level 1 (0 points)

    You can only redeem the code once but once OS X Mountain Lion appears in your "purchases" tab, you can download it anywhere.

  • 366. Re: Mountain Lion redemption code has already been used
    jgilli9 Level 1 Level 1 (0 points)

    When i try to enter my code, it says its not a validated code....

  • 367. Re: Mountain Lion redemption code has already been used
    stofke72 Level 1 Level 1 (0 points)

    72 hours limit passed and still nothing.  Maybe it's 72 days.

     

    I always get the same standard reply, they don't even bother to read the mails, it's a waste of time and if they do read them they treat everyone like an idiot.

     

    I just downloaded the full copy from the internet (if you look in the right places, you can find it) and installed it last night.

     

    They can shove the redemption code wherever they like it, I'm done with Apple.

  • 368. Re: Mountain Lion redemption code has already been used
    DeMinister Level 1 Level 1 (10 points)

    I am starting to see why Apple is droppping the ball in South East Asia. Three days and waiting for a code. No working phone number, no answers on your emails. In the meantime they have increased the Apple Care price with 50% while they do not do any telephone support after 17.00 hrs in most countries and never even acknowledge receipt of emails.

     

    It is not about the money, it is about the disregard of their customers. They can shuffle my code also up to where they like it.

  • 369. Re: Mountain Lion redemption code has already been used
    blgkv Level 1 Level 1 (0 points)

    I guess they are think "if this idiots trust us, then they are stupid SOOO much that they need to know how to enter letters to the field".

    I also downloaded it, but the remains of conscience are still prohibiting installation. I'll wait for answer with solution until next morning (for me).

    Are you sure that 10.8.x updates will be installed without problems? What if they are will decide to install updates for apple id only which purchased OS? It's non-sense, but now i'm have nothing to sure.

  • 370. Re: Mountain Lion redemption code has already been used
    stofke72 Level 1 Level 1 (0 points)

    From my point of view I don't feel guilty about it since I actually paid for it when I bought the MacBook Pro Retina.  So my conscious is clear.  I wouldn't install the software if I wasn't entitled to it, for 16 euro it's not worth it.  My 72 hours have passed and not a single code has been sent to me.

     

    If they decide to block updates and don't want to issue the code to me I'll just install Linux or Windows on it.  And you can bet that if this is the case it will be my last Apple purchase ever. 

     

    I'm a professional user, I write software for a living, I can't afford to waste more time on it.  This 16 euro value of software has cost me at least €100 in time, phonecalls, extra €100 I paid for being an early adopter (price has dropped since).  I could have easily bought it to avoid all this mess, but out of principle I refuse to do so.

  • 371. Re: Mountain Lion redemption code has already been used
    Marc.H Level 1 Level 1 (0 points)

    How has your 72 hours passed? I didn't think it was released until weds, about 52 hours ago now (I'm still waiting too..)

  • 372. Re: Mountain Lion redemption code has already been used
    blgkv Level 1 Level 1 (0 points)

    Subscribe to every word. I also paid big money (for me) (not such big as Retina).

    Well, I totally agree with you. But it is sad anyway.

  • 373. Re: Mountain Lion redemption code has already been used
    CommandButton Level 1 Level 1 (0 points)

    i finally got my content codes and thier working . i applied 11:31 am july 25th and i got them at 1:09 pm july 27th . around 26hrs  .. You guys should be getting yours soon

  • 374. Re: Mountain Lion redemption code has already been used
    emmyrose_22 Level 1 Level 1 (0 points)

    this is ridiculous. im having the same problem. im actually considering just buying it with the 100$ gift card they gave me when i bought my macbook. its annoying me.