HT203206: Fix unexpected quits or launch issues in iTunes for Windows
Learn about Fix unexpected quits or launch issues in iTunes for Windows
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Helpful answers
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Jul 28, 2012 6:31 AM in response to Al in Clevelandby Bart from Europe,My problem is similar, iTunes only recognizes the first CD. After eject and insert another CD iTunes is not longer showing a CD under 'Devices'. I have to quit iTunes and restart iTunes, only after that it will recognize the CD again. Since I'm currently importing my whole CD collection this issue is bugging me. My system details: Dell inspiron 540, Windows 7 64 bit, iTunes version 10.6.3.25
Import speed is always on the low side at about 4x speed this used to be faster in previous iTunes versions. Unchecking the error-correction does not seem to speed it up.
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Jul 28, 2012 9:34 AM in response to Bart from Europeby Bart from Europe,After trying out various ways of opening/closing the CD', to list them:
use the eject icon in Itunes 'Devices', or by pressing the button on the CD-drive,
close the drive by a gentle push to the tray, or by pressing the button on the CD-drive.
It appears that the working combination is to use 'eject icon' in iTunes, and the close button on the drive itself. If I use the gentle push to close the tray then iTunes doesn't recognize the CD. If I don't use the 'eject icon' then it fails as well.
Another remark on the CD reading speed: this afternoon I had some CD's at 10x - 12x whilst other are read slower at 8x or 4x. All CD's were free from scratches and in good condition, it's strange that the import speed varies greatly.
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Jul 28, 2012 10:34 AM in response to Bart from Europeby Bart from Europe,Too bad, the combination above is not a solution that always works.
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Jul 29, 2012 11:06 PM in response to Bart from Europeby Al in Cleveland,Bart,
Thanks for your input. After creating my post, I found out that I was mistaken on one point. If I closed and then re-opened iTunes, the first CD that I inserted was recognized (but not subsequent CDs). So, I just closed the iTunes software and then re-opened it for each CD. I had a large number of CDs to copy into my library, so this was an annoyance, but not nearly as big an annoyance as if I'd had to shut down the PC between CDs.
My Dell PC, by the way, does not have a door on the optical reader. You simply push the CD into a slot on the side of the PC and it is pulled in.
I still don't understand why iTunes does not have a menu selection to cause the software to look to the optical drive to see what is there. But I'm finished now, so won't lose any sleep over it.
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Oct 8, 2012 8:56 AM in response to Al in Clevelandby johnroenigk,Same problem here on a Dell Optiplex 780 running Windows 7. It seems to come and go though. There are times when I may get away with importing a dozen CDs in a row, like yesterday afternoon. Then, this AM, it is one and out. This has been going on for some time now. Surprised/disappointed that Apple hasn't seen fit to fix this annoying bug.
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Oct 8, 2012 10:39 AM in response to Al in Clevelandby Al in Cleveland,John,
Yes, "hasn't seen fit to fix" and apparently uninterested in a fix. I wonder if Apple personnel read any of these posts. Maybe it is necessary to file a complaint somehow with Apple rather than posting problems in this forum, but I was, of course, looking for a solution here, and apparently there is none.
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Oct 8, 2012 6:57 PM in response to Al in Clevelandby johnroenigk,For what it may be worth, Bart from Europe's "working combination" worked for me all this afternoon. In any case, the problem I've experienced have been somewhat intermittent (not my favorite kind of problem). I'm hopeful that this workaround will help ongoingly.
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Nov 17, 2012 11:06 AM in response to Al in Clevelandby jegardiner,I too have this problem but find that if I keep a copy of Windows Explorer open and click on the drive icon of the Audio CD in Explorer, when iTunes has failed to recognise the CD, iTunes will suddenly recognise the CD without having to be restarted.
It's not ideal, having to keep jumping between the iTunes window and the Explorer window but it's quicker than restarting the software.
I hope Apple will fix this bug properly soon, as I have a lot of CDs to import. None of my other applications have any problems detecting when a CD has been inserted.
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Dec 3, 2012 3:19 PM in response to Al in Clevelandby MarkSalisbury2081,Hi
My problem is that itunes recognised the optical drive but does not recognise CDs. Please help.
Thanks
Mark
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Feb 2, 2013 7:00 PM in response to Al in Clevelandby djd514,I THINK I'VE SOLVED THIS:
I had the same problem on a Dell Inspiron Laptop. Itunes imported first CD, but didn't recognize any after that. In reading the other posts, I noticed that most others had Dells as well. Which got me wondering, they probably all have the same pre-installed software..... I noticed that when I put the second cd, in the drive would access, but iTunes did nothing, but Roxio Burn would pop up........That got me to thinking if it somehow it was interrupting iTunes recognizing the CD. So, I removed the Roxio Burn software, restarted the computer, and.....Wala! iTunes automatically recognizes the first, second and every CD after that.
Enjoy!
Dave
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Sep 27, 2013 5:11 PM in response to Bart from Europeby Lyle Cass,Thanks Bart from Europe, I had a similiar problem & all I had to do was shut down iTunes & restart.