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Headphone jack not working on new Macbook Pro what is causing this?

4236 Views 10 Replies Latest reply: Apr 12, 2013 6:35 PM by recoopre RSS
RAFREEB Level 1 Level 1 (0 points)
Currently Being Moderated
May 30, 2011 6:04 PM

My 17 inch Macbook Pro is less than two weeks old. The headphone jack does not recognize the headphones about half the time. This occurs with several pairs of headphones and yes, they are ther right size. This is really frustrating on a brand new 3500 dollar machine. What is causing this? It almost seems as if the headphones cannot make contact due to the fact that the connection is too far recessed. I don't live near an Apple store so dealing with this is going to be a P.I.T.A. Anyone have any ideas on how I might fix this issue? Thanks!

MacBook Pro
  • Ashwin Bhadra Level 1 Level 1 (20 points)



    Can you check the Sound prefs of the system preference whether it shows the Headphone in the output section when you connect the headphones.


    Also check if you see a Red Light emitting from the headphone jack, if it does then it could be an issue with the i/o board of your MBP.



    Ashwin Bhadra.

  • Ashwin Bhadra Level 1 Level 1 (20 points)



    Surely visit the Apple Service Center and they would give a satisfactory solution.


    Cheerz : Apple Support..  :-)



    Ashwin Bhadra


    Maple DTI, India.

    Apple Premium Reseller

    Apple Service Provider

    Apple Solution Expert

  • swriviera Level 1 Level 1 (0 points)


    I was having the exact same problem and my MacBook Pro is les than 2 months old - PANIC because I need the headphones to be able to work when I am not at home.

    With the suggestions here I went into the preferences menu, I pluged in the headphones and unplugged them and saw that it was listing that the output was the on the speakers or on the headphones according to what I was doing.  I didn't change anything.  And low and behold the headphone output is working correctly again.


    These are the kind of fixes that worry me.  Why - all of a sudden did the headphone output stop working? How could just the fact of going into the preferences (without changing the settings) fix it. I may have to look into how to reset the PRAM as listed above to be ready for the next time???


    In regards to Apple support, I agree totally with you - it is by far the best I've seen for any product. 


    Have a nice day

  • recoopre Level 1 Level 1 (10 points)
  • recoopre Level 1 Level 1 (10 points)

    No problem.  Good luck! :)


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