Rudolfensis

Q: Cannot connect to AirPlay any more (AirPort Express)

I have been using AirPlay with my old AirPort Express for a few months without any problems.

 

After the recent iTunes update (I believe), it no longer works.

 

It shows this message for a long time:

 

Screen Shot 2012-07-28 at 20.30.22.pngConnecting to "AirPort"...

 

And then this:

 

Screen Shot 2012-07-28 at 20.34.19.pngAn unknown error (-15006) occurred while connecting to the AirPlay device “AirPort”.

 

 

After that, the option to play from the AirPlay speakers disappears in iTunes:

 

Screen Shot 2012-07-28 at 20.34.51.png

And I can no longer access the AirPort Extress via the AirPort Utility (5.6):

 

Screen Shot 2012-07-28 at 20.43.51.png

 

 

I have tried disconnecting the AirPort from the power, resetting it twice, and restarting my Mac.

 

What else can I try?

 

(I am running the latest Lion on my MacBook Pro.)

MacBook Pro, Mac OS X (10.7.2), 2.4GHz Core i7, SSD, Hi-Res Glossy

Posted on Jul 28, 2012 12:45 PM

Close

Q: Cannot connect to AirPlay any more (AirPort Express)

  • All replies
  • Helpful answers

Page 1 of 4 last Next
  • by Rudolfensis,

    Rudolfensis Rudolfensis Jul 28, 2012 12:58 PM in response to Rudolfensis
    Level 1 (47 points)
    Jul 28, 2012 12:58 PM in response to Rudolfensis

    I installed the new firmware, and when I tried to set it up again, I got this message in the AirPort Utility (5.6):

     

    Screen Shot 2012-07-28 at 20.54.02.pngMake sure your Apple Wi-Fi base station is plugged in and in range of your computer or connected via Ethernet and try again. (-6753)

  • by Rudolfensis,

    Rudolfensis Rudolfensis Jul 28, 2012 4:30 PM in response to Rudolfensis
    Level 1 (47 points)
    Jul 28, 2012 4:30 PM in response to Rudolfensis

    I've also tried changing IPv6 settings of the Wi-Fi.

  • by Nathan Jones2,

    Nathan Jones2 Nathan Jones2 Jul 28, 2012 4:53 PM in response to Rudolfensis
    Level 1 (47 points)
    Mac OS X
    Jul 28, 2012 4:53 PM in response to Rudolfensis

    For clarity if anyone else is reading this thread, the -15000/6 errors are related to IPv6 being used by Mac OSX Lion and up for finding AirPlay. This is unlikely to be the default on some older Airports/Express units.

     

    The setting needs to be changed in Airport Utility (and you need 5.6, NOT the default 6+ that comes with Lion). It is quite hard to find, but here's the link :-)

     

    AirPort Utility 5.6

     

    Go to Manual Setup, then advanced and set IPv6 Mode to Host. Press Update for the Airport to restart.

     

    Rudolfensis, if this isn't working for you, I can only speculate that your airport either has not been updated, or that it is something to do with the way it is distributing IP addresses? The one I use for AirPlay is in Bridge mode.

     

    Apple, we'd like our 'manual' and profiles settings back in Airport, please! :-) AU 6+ is, well, a bit silly - as is the current confusion having to download an older version of the software to update the device… AND that the software is hard to find.

  • by Rudolfensis,

    Rudolfensis Rudolfensis Jul 28, 2012 4:57 PM in response to Nathan Jones2
    Level 1 (47 points)
    Jul 28, 2012 4:57 PM in response to Nathan Jones2

    Hi Nathan! Thanks for your reply.

     

    Ah, interesting, I will try that!

     

    Right now, because I tried using my AP Express for AirPlay in iTunes, it becomes unacessible in AirPort Utility 5.6, or even the one for Lion.

     

    Screen+Shot+2012-07-28+at+20.43.51.png

  • by Rudolfensis,

    Rudolfensis Rudolfensis Jul 28, 2012 5:18 PM in response to Rudolfensis
    Level 1 (47 points)
    Jul 28, 2012 5:18 PM in response to Rudolfensis

    So I re-set it, the AP Express had a green light eventually, but it was taking FOREVER on this part, saying "Waiting for AirPort Express to restart...", even though it had already restarted and the light was solid green:

     

    Screen Shot 2012-07-29 at 01.15.10.png

     

     

    Then, after waiting so long, I get this error (-6753):

     

    Screen Shot 2012-07-29 at 01.17.03.png

     

     

    So now I can't even set it up properly...

  • by Rudolfensis,

    Rudolfensis Rudolfensis Jul 28, 2012 5:25 PM in response to Rudolfensis
    Level 1 (47 points)
    Jul 28, 2012 5:25 PM in response to Rudolfensis

    And where do I find the option to "set IPv6 Mode to Host"?

     

    I only see:

     

    Screen Shot 2012-07-29 at 01.24.37.png

  • by Nathan Jones2,

    Nathan Jones2 Nathan Jones2 Jul 28, 2012 5:27 PM in response to Rudolfensis
    Level 1 (47 points)
    Mac OS X
    Jul 28, 2012 5:27 PM in response to Rudolfensis

    Not sure what that error is, but…

     

    Is your Airport plugged into the router via ethernet? Check that it is (in AU 5.6) using the right connection mode in:

     

    Internet/Connect using

     

    It's always better to set them up via ethernet too! :-)

     

    If you still can't access the Airport, start over. Disconnect it from the power for 15 seconds or so, and restart it - use a paperclip or biro on reset button. My older Express flashes yellow three times, then starts with default settings and I can begin again.

  • by Rudolfensis,

    Rudolfensis Rudolfensis Jul 28, 2012 5:30 PM in response to Nathan Jones2
    Level 1 (47 points)
    Jul 28, 2012 5:30 PM in response to Nathan Jones2

    Thanks

     

    I've completely reset it about 6 or 7 times today

     

    I've tried with both the ethernet cable plugged in, and without.

  • by Rudolfensis,

    Rudolfensis Rudolfensis Jul 28, 2012 5:49 PM in response to Rudolfensis
    Level 1 (47 points)
    Jul 28, 2012 5:49 PM in response to Rudolfensis

    Also, it won't let me use Ethernet, the option is greyed out:

     

    Screen Shot 2012-07-29 at 01.47.53.png

  • by MadMacs0,

    MadMacs0 MadMacs0 Jul 28, 2012 7:54 PM in response to Rudolfensis
    Level 5 (4,791 points)
    Jul 28, 2012 7:54 PM in response to Rudolfensis

    I'm late to this party, but have a couple of comments.

     

    My version of Airport Utility is 5.6.1.

     

    The latest firmware update for AP Exp 802.11n 1st or 2nd Gen is 7.6.1, not 7.3.2 listed in the reference you gave above. 

     

    See http://support.apple.com/kb/HT1998 for both.

  • by Rudolfensis,

    Rudolfensis Rudolfensis Jul 29, 2012 6:55 AM in response to MadMacs0
    Level 1 (47 points)
    Jul 29, 2012 6:55 AM in response to MadMacs0

    Ah, sorry forgot to mention that I have AP Exp 802.11g

     

    I'm running Lion, so can't use 5.6.1, because that's for Leopard and SL? I thought 5.6 is for Lion?

  • by MadMacs0,

    MadMacs0 MadMacs0 Jul 29, 2012 11:16 AM in response to Rudolfensis
    Level 5 (4,791 points)
    Jul 29, 2012 11:16 AM in response to Rudolfensis

    Rudolfensis wrote:

     

    Ah, sorry forgot to mention that I have AP Exp 802.11g

    I suspect that's the problem. I have one of those around here somewhere and may have time to test it out, but it may not be IPv6 capable. That document also says your firmware should be 6.3, is that what you now have?

    I'm running Lion, so can't use 5.6.1, because that's for Leopard and SL? I thought 5.6 is for Lion?

    According to that reference I gave you, 5.6.1 is for OS X 10.7.4 and above, but it's been working OK for me with Leopard.

     

    Other references say you are correct, so I guess you should stick with 5.6 as 6.1 won't work with 802.11g base stations.

     

    Message was edited by: MadMacs0

  • by Rudolfensis,

    Rudolfensis Rudolfensis Jul 29, 2012 2:12 PM in response to MadMacs0
    Level 1 (47 points)
    Jul 29, 2012 2:12 PM in response to MadMacs0

    Hi, thanks for your reply.

     

    Yeah, the firmware is 6.3.

  • by MadMacs0,Helpful

    MadMacs0 MadMacs0 Jul 30, 2012 12:45 AM in response to Rudolfensis
    Level 5 (4,791 points)
    Jul 30, 2012 12:45 AM in response to Rudolfensis

    So I pulled out my old 802.11g and had lots of problems trying to get it to work with AU 5.6.1, so had to reset to factory settings and use Ethernet cable. I verified that there is no way to do anything with IPv6 and although I can't find that documented anywhere it would appear that it's too old to support it.

     

    If IPv6 is indeed a requirement for AirPlay with the new iTunes, then I'm afraid you'll have to purchase a newer Express or perhaps restore the old iTunes.

Page 1 of 4 last Next