1 Reply Latest reply: Jul 29, 2012 4:46 PM by b noir
luigiav Level 1 Level 1 (0 points)

I already found the file, but they ask me for a permission of my computer, I did but only appears a grey screen when I play it. What can I do? Thanks.

Mac OS X (10.5.8)
  • 1. Re: Impossible to watch the film
    b noir Level 9 Level 9 (71,995 points)

    I'd report the problem to the iTunes Store. 


    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".


    Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.