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Free Mountain Lion Upgrade

19141 Views 206 Replies Latest reply: Feb 15, 2013 1:05 PM by schneidervalance RSS Branched to a new discussion.
  • LeftyAZ Calculating status...
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    Jul 29, 2012 9:31 PM (in response to dmaytodo)

    5 days and counting.  Not a peep from Apple.  Lame.

  • seattlesunavoider Calculating status...
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    Jul 29, 2012 9:52 PM (in response to LeftyAZ)

    It's the "not a peep" thing that's bugging me most too. Any kind of announcement that they're having issues would help. It's astonishing how much this is tarnishing my image of Apple. They either messed up or simply don't care... and either path leads to the place Microsoft lived when I started to hate them.

  • Radon69 Calculating status...
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    Jul 29, 2012 11:59 PM (in response to fishffishstinks)

    Day 5 without the new os for me. Received three PDFs on Friday but none of the passwords worked :-( have contacted uptodate support but no reply currently. Really disappointed :-(

  • BooRadley07 Calculating status...
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    Jul 30, 2012 12:54 AM (in response to fishffishstinks)

    It took 5 days for me to recieve an email in regards to my free upgrade to ML that I was guaranteed when I purchased my new 15" pro w/retina on June 30th!! Can anyone tell me if when I do install it, will it delete non-app store applications (i.e. CleanMyMac, Security software, etc.)?

  • JacobHoejberg Calculating status...
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    Jul 30, 2012 2:20 AM (in response to Radon69)

    My best advice would be to go to where you bought your Mac or call them to complain. Perhaps they can help - that's what I'm doing today anyway. I've waited 6 days now. The only mail I've gotten is one regarding an invalid receipt, telling me that there is no information that I've paid for and received my product, which is total bullcrap.

    I don't know what the **** they're doing, but it sure as **** doesn't live up to the reputation or experience I've associated with Apple.

  • JacobHoejberg Level 1 Level 1 (0 points)
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    Jul 30, 2012 2:21 AM (in response to JacobHoejberg)

    And those weren't bad swear-words. Apparently, Apple has turned into a Christian corporation.

  • zSi Level 1 Level 1 (0 points)
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    Jul 30, 2012 3:11 AM (in response to fishffishstinks)

    Sigh, likewise. Applied for the free update, attaching all the orignal reciepts, only a few hours after the release was available. I've not heard anything since. 5 days, you'd think there'd at least be an automated email...

  • JacobHoejberg Level 1 Level 1 (0 points)
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    Jul 30, 2012 3:48 AM (in response to zSi)

    I've just talked to an Apple-guy on the phone. He told me that there was nothing wrong with the receipt, perhaps just a misread by the ones checking the claims. Sigh... Big time sigh. Next time, they should lose the bureaucracy and just make an automated program and hand out codes WITH the receipts. That way, all the irritation caused by this scandal would be eliminated.

  • yackem Calculating status...
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    Jul 30, 2012 8:12 AM (in response to Ang16)

    As I said, I paid to get it. I will try to be reimbursed.

  • seattlesunavoider Level 1 Level 1 (0 points)
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    Jul 30, 2012 10:33 AM (in response to JacobHoejberg)

    Wait! What? These claims are being reviewed individually by people rather than an automated system. That would explain this mess up, but it seems unbelievably stupid.

  • midsouth01 Calculating status...
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    Jul 30, 2012 2:25 PM (in response to seattlesunavoider)

    Apple has a very poor system in place to handle this free upgrade. I'm VERY disappointed in being told it's a free upgrade, but yet almost impossible to get. Lot's of people having problems with this.

  • seattlesunavoider Level 1 Level 1 (0 points)
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    Jul 31, 2012 7:35 PM (in response to midsouth01)

    I called Apple support. A quick check and they said the update had been approved. So they resent the emails and I got it. Still handled badly and, I guess, if I hadn't called, would still be waiting.

  • shiroitaka Calculating status...
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    Aug 1, 2012 1:13 AM (in response to fishffishstinks)

    My fiancee's upgrade has been denied, even though she has a new macbook pro retina bought within the dates from the actual apple store????

    Apple's customer service is terrible, she has emailed them about it but not recieved a single response as of posting this?

    Shocking!

  • Gerald Tangren Calculating status...
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    Aug 1, 2012 9:59 AM (in response to seattlesunavoider)

    I guess I need to call; on the 27th I promptly received five e-mails with passwords to open the pdf file, but no file yet; I followed the instructions to e-mail update support, but that's gone nowhere...

  • Jrgcpa Calculating status...
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    Aug 1, 2012 3:48 PM (in response to Gerald Tangren)

    After 5 days of waiting, I talked to Apple support who told me that everything was approved and that she was resending the email at that very minute. I kept her on the line and waited for the email that NEVER arrived.

     

    The support lady told me that it must be my ISP's spam blocker, so I called my ISP who informed me that no message from Apple was hitting their email server and Apple's email obviously was not being blocked by any spam blocking program.

     

    Oh well, I guess I will just spend the $20.

     

    Sadly, this mess will forever alter my view of Apple's previously stellar reputation.

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