TS1412: iPod shuffle troubleshooting and service FAQ
Learn about iPod shuffle troubleshooting and service FAQ
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Helpful answers
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Jul 31, 2012 6:44 AM in response to clmacmillanby planb77,There are a few things you could and should try. The first to rule out the possibility of a faulty/damaged set of earphones.
It might not hurt to also reset your Shuffle as well and then try listening to your music/content again with the old headset and a new one.
Otherwise a full restore of the Shuffle in iTunes will need to follow. See here for instructions on restoring your Shuffle.
Restoring iPod Shuffle to factory settings
A restore will out any other possibilty of a software issue or glitch and will help pinpoint a hardware one if the problem still continues.
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