1 2 Previous Next 16 Replies Latest reply: Aug 2, 2012 1:46 AM by Ribblev
Ribblev Level 1 Level 1 (15 points)

I cannot open the Apple.com web site, as from today -30th July 2012.

 

Norton 360 says that apple.com points to a malicious website "apple.com.edgekey.net".

I have to use an older laptop which has Microsoft Security Essentials installed.

 

Does anyone know what is going on?

 

Usual computer is HP DV6, Windows 7, 64 bit, with Norton 360 installed.

 

ITunes operates as usual, so I can connect to synchronise the IPod touch.

It's only when you go to "Support" that the page is bocked (or Norton tells you not to open the web page).

  • 1. Re: Connecting to Apple.com website
    Ribblev Level 1 Level 1 (15 points)

    It's fixed.

    Says a lot for Norton 360 - it cannot always be relied upon to open a reputable trusted site.

  • 2. Re: Connecting to Apple.com website
    seventy one Level 6 Level 6 (8,990 points)

    I think you should consider if you really need Norton.   General consensus around here is that it is at best nondescript and at worst damaging to your system.

     

    By the way what was the fix?   May always help someone else to know how you solved something.

  • 3. Re: Connecting to Apple.com website
    Ribblev Level 1 Level 1 (15 points)

    Thanks for your reply.

     

    The problem just "went away" this morning.

    I suppose it was just a temporary Norton database error - but a serious one at that.

    I became suspicious yesterday when Googling and found that the rest of the world was still using Apple Support Communities.

     

    Yes - it may be time to look for an alternative after 5 years, as suppliers can become complacent.

     

    Norton has it's good points, in that it is non-invasive. It's just a case of belt and braces, I suppose.

    IE9 is so tight in it's controls nowadays, that I think it can be relied upon together with Microsoft Security Essentials.

  • 4. Re: Connecting to Apple.com website
    ~Bee Level 7 Level 7 (30,775 points)

    If you are not running Windows on your Mac, ClamXAv is the preferred Mac app for that.  It will not slow down your machine, or bork your hard drive.  IMHO. A friend of mine had Norton AV on his Mac, and after 3 years and two zero-out erasing of the HD, guess what was the only thing still on there? Norton.

  • 5. Re: Connecting to Apple.com website
    MadMacs0 Level 4 Level 4 (3,735 points)

    ~Bee wrote:

     

    If you are not running Windows on your Mac....

    Ribblev does not appear to be using a Mac at all. Still there is always ClamWin.

  • 6. Re: Connecting to Apple.com website
    Ribblev Level 1 Level 1 (15 points)

    Thanks for the suggestions.

    I'll have a look on the web to see details about ClamWin, as suggested by MadMacs0.

     

    I really need something with a good junk email filter - the one thing that is good about Norton.

    (It says that it blocks repeat junk mail if you report it to them).

     

    The Web is behaving fairly well over here, with the expected increase in traffic volume during the Olympics.

    It stutters occasionally, first thing in the morning, so I suppose it's not surprising that Norton gave problems.  The email system is giving problems, particularly with Outlook 2007 as a client.

     

    There are no more difficulties connecting to Apple.com.

    I did try to connect to Apple several times that day, before giving up and using an older laptop with Windows Vista.

  • 7. Re: Connecting to Apple.com website
    seventy one Level 6 Level 6 (8,990 points)

    You seem determined to run Norton but as I mentioned earlier, it's not too well regarded for Macs.

     

    Suggest you read ...Uninstalling Norton AntiVirus | Macworld 

     

    And the box marked similar articles on the same page.

     

    You might find this of more help.

  • 8. Re: Connecting to Apple.com website
    MadMacs0 Level 4 Level 4 (3,735 points)

    seventy one wrote:

     

    You seem determined to run Norton but as I mentioned earlier, it's not too well regarded for Macs.

    Again, the OP is not using a Mac...

    Suggest you read ...Uninstalling Norton AntiVirus | Macworld

     

    And the box marked similar articles on the same page.

    So how is this going to help him?

  • 9. Re: Connecting to Apple.com website
    seventy one Level 6 Level 6 (8,990 points)

    When the OP is not using a Mac, I agree, it may not help.   But there's nothing to say that in his profile, though there is a mention of HP in the initial post.

     

    Because of your specialist knowledge area (thinking back to another post) what would you say about Norton and Macs?

  • 10. Re: Connecting to Apple.com website
    Ribblev Level 1 Level 1 (15 points)

    Thanks for reply and helpful answers.

     

    It's a simple question of economics.

    There are 6 months to go on Norton, before subscription renewal.

     

    You may have read about disruption to some internet services during the Olympics (a scapegoat, perhaps), but things seem to be settling down today.

    I'll take a look at ClamWin, as suggested. There's plenty of time - probably not a good idea to do any radical changes at the moment.

     

    The laptop is 6 months old and it's a HP DV6, Intel Core I5, 6 GB Ram,  Windows 7 64 bit, so it can handle Norton easily. Internet speed is reasonable at 15 mbps, on ADSL2+.

     

    Windows 7 allows you to take a full system image, which I do monthly. This facility on Windows 7 is extremely useful, as another HP Desktop (I'm an HP fanatic),  failed when the cooling fan dropped off the main CPU. On these new CPUs the thermal sensor is built in to the chip, something we were doing in industry over 10 years ago. So the CPU survived but I tried and failed to do a reformat.

     

    So if I get a virus, or suffer a disaster, then, hopefully I can do a system restore without losing too much data.

  • 11. Re: Connecting to Apple.com website
    Ribblev Level 1 Level 1 (15 points)

    I have edited my product details, very briefly, to avoid future confusion.

     

    Sorry for the bad housekeeping. Sometimes the product the first thing that is looked at, when viewing a post.

  • 12. Re: Connecting to Apple.com website
    MadMacs0 Level 4 Level 4 (3,735 points)

    seventy one wrote:

     

    Because of your specialist knowledge area (thinking back to another post) what would you say about Norton and Macs?

    I need to preface my remarks to explain why I have not spoken up on this subject here before.

     

    I was an early adopter of Norton Anti-Virus when Peter Norton owned it. It, along with the even better Norton Utilities saved my bacon more than once when running Apple's Classic OS. At the time I would have recommended it to most any Mac user. Then Symantec bought Peter out and things went rapidly down hill. The last chance I gave them to get it back on track was SystemWorks 2.0 and Internet Security 1.0 back in the OS 9 era. Despite a number of bug fix releases, I had to disable most of it and then remove it entirely. That's the last time I actually ran a Norton product on any of my Macs.

     

    So I have no current experience with either NAV or the new iAntiVirus at this point and can't speak with authority on their worth. So feel free to ignore anything else I may have to say here.

     

    I guess my bottom line would be that I think it has an undeserved bad reputation based on user experience from many years ago. I don't remember the last time I read a first person account of individual user issues in modern times. You chose your words carefully, which is appropriate, but I'll bet there are a lot of "experts" here who condemn it without ever having recent hands on experience.

     

    There are a lot of reasons for their reputation, most well deserved. It's been said that Symantec never invented a single piece of software (not sure that's true any more, either), but rather purchased the works of others to either kill the competition or enhance their bottom line. They were a very different company in those days, with a different management style, etc.

     

    So I wouldn't be surprised if it turned out to be at least as good as whatever has the best reputation among Commercial Mac A-V vendors today. They seem to be on top of most all the OS X malware, even though they don't spend a lot of time blogging about it. I know a lot of IT professionals who swear by their enterprise level software. I suspect that their software no longer behaves any worse than the others that operate at the kernel extension level (always dangerous for third parties). But their reputation seems to be their unending albatross.

  • 13. Re: Connecting to Apple.com website
    seventy one Level 6 Level 6 (8,990 points)

    Greetings Madmacs0,

     

    What a thoughtful and constructive reply to what some may well have seen as a throwaway question.   Thank you for extending me such courtesy.

     

    It is just this quality of response that makes Apple Forums an invaluable tool for Mac owners to both participate in and learn from.

  • 14. Re: Connecting to Apple.com website
    ~Bee Level 7 Level 7 (30,775 points)

    seventy one --

     

    I agree.

    That was a fabulous post by MacMacs. So genteel and calm.

     

    Personally, I would never use Norton, based on my experience years ago, and several friends more recently.

    But that is just my opinion,

     

    This thread was confusing, because most of us assumed he was using a Mac.  But we missed one important part of the post:

     

    Usual computer is HP DV6, Windows 7, 64 bit, with Norton 360 installed.

     

    Yikes! I hate it when that happens!

     

    All the best to everyone!

     

     


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