7 Replies Latest reply: Jul 31, 2012 1:32 AM by yahboo
yahboo Level 1 Level 1 (0 points)

i have an iphone and an ipod touch, and now a new ipad.Since connecting the ipad, my computer now doesn't recognise my other 2 devices. i've tried uninstalling and reinstalling itunes, i've deleted and rebooted the USB ports, i've done everything i can find on forums for this problem, to no avail. it's as if the cable doesn't work - but it does, because the devices charge when plugged into wall socket. but they don't connect at all to computer - not charging, not showing up as any device.  please help. i have wasted hours over this.....


iPod touch (4th generation), Windows 7, ipad 2, iphone 3G
  • 1. Re: help please - can't connect iphone or ipod touch to computer any longer
    yahboo Level 1 Level 1 (0 points)

    PS   i've followed everything here iOS: Device not recognized in iTunes for Windows

  • 2. Re: help please - can't connect iphone or ipod touch to computer any longer
    lllaass Level 10 Level 10 (142,045 points)

    Are you saying that the new iPad connects fine with the computer but when yu use the same cable and USB port neithr the iPod or iPhones connects?

    Have you reset those devices? Nothing is lost

    Reset : Hold down the On/Off button and the Home button at the same time for at

    least ten seconds, until the Apple logo appears.

  • 3. Re: help please - can't connect iphone or ipod touch to computer any longer
    yahboo Level 1 Level 1 (0 points)

    Just tried ipad and even that doesn't work now. So: it did work with the other 2 devices for long time, then when i first plugged in the ipad it worked, then next thing I did was plug in the ipod touch and nothing. iphone - nothing. And now ipad - nothing. So basically somehow somewhen the computer has stopped recognising all devices. i've reset both the small devices and it makes no difference. i've uninstalled itunes and installed the latest one. i've restarted apple mobile something under programs, as directed. i've restarted computer.

     

    Now what? i can't understand why the sudden non-recognition. 

  • 5. Re: help please - can't connect iphone or ipod touch to computer any longer
    yahboo Level 1 Level 1 (0 points)

    PS i've uninstalled all recommended progs - Quick Time, Bonjour, etc, in the order as written on Apple site. Reinstalled ITunes and QT etc. No difference.

  • 6. Re: help please - can't connect iphone or ipod touch to computer any longer
    lllaass Level 10 Level 10 (142,045 points)

    Run diagnostics and see if they help. You can post the results here. Only post the one concerning detection the device.

    iTunes for Windows: Gathering and using iTunes Diagnostics

  • 7. Re: help please - can't connect iphone or ipod touch to computer any longer
    yahboo Level 1 Level 1 (0 points)

    sorry about delay. To clarify: I have 3 devices, 3 different cables, but normally I use the first cable I got, the iphone cable. This has always worked perfectly for both iphone and ipod touch. Then my puppy chewed the wire... I taped it up and it still seemed to work as a charger, but to be on safe side I started using the cable that came with the ipod touch. Same cable surely? It works as a charger, but not to connect with the computer. So then i just tried this morning with the original (chewed but working) cable. Unlike the ipod touch cable, it does sometimes get a flicker of activity from the computer. Once with the ipad it installed the latest software driver, and I was able to copy something from itunes onto the ipad. Then i tried my iphone. It said unknown device connected. After reconnecting to different ports and taking cable in and out of iphone a few times, it installed driver, but still didn't get recognition from iTunes. It was recognised by computer, but when I clicked on the symbol in my Computer, it couldn't find any content. Usually I go via that route to download pictures, but it couldn't find anything. So then I ran the iTunes diagnostic.

     

    Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)

    Dell Inc. Inspiron N5050

    iTunes 10.6.3.25

    QuickTime not available

    FairPlay 1.14.43

    Apple Application Support 2.1.9

    iPod Updater Library 10.0d2

    CD Driver 2.2.0.1

    CD Driver DLL 2.1.1.1

    Apple Mobile Device 5.2.0.6

    Apple Mobile Device Driver 1.59.0.0

    Bonjour 3.0.0.10 (333.10)

    Gracenote SDK 1.9.6.502

    Gracenote MusicID 1.9.6.115

    Gracenote Submit 1.9.6.143

    Gracenote DSP 1.9.6.45

     

     

    iTunes Serial Number 0041B0E40B2457F8

     

     

    Current user is not an administrator.

    The current local date and time is 2012-07-31 09:24:05.

    iTunes is not running in safe mode.

    WebKit accelerated compositing is enabled.

    HDCP is supported.

    Core Media is supported.

     

     

    Video Display Information

     

     

    Intel Corporation, Intel(R) HD Graphics Family

     

     

     

     

    **** External Plug-ins Information ****

     

     

    No external plug-ins installed.

     

     

    Genius ID: 04935b6203c3f05388f9a88339dbda4c

     

     

    **** Device Connectivity Tests ****

     

     

    iPodService 10.6.3.25 (x64) is currently running.

    iTunesHelper 10.6.3.25 is currently running.

    Apple Mobile Device service 3.3.0.0 is currently running.

     

     

    Universal Serial Bus Controllers:

     

     

    Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26.  Device is working properly.

    Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D.  Device is working properly.

     

     

    No FireWire (IEEE 1394) Host Controller found.

     

     

    Most Recent Devices Not Currently Connected:

     

     

    iPod touch (4th generation) running firmware version 4.3.3

    Serial Number:          C3RFGKYADCP9

     

     

    iPhone 3G running firmware version 4.2.1

    Serial Number:          87014TLBY7H

     

     

    iPad 2 running firmware version 5.1.1

    Serial Number:          DVPHNRV0DFHW