Panic. All my email has disappeared from iCloud. I did not delete it, and now it's working again, but only from today. What happened to my old emails?

The same happened to me today. I-cloud is working but all my old mails have dissapeared completely.

I thought the point of i-cloud was to have an online backup?

Would be greatful to hear if you found a solution as none of their helplines are any help...

happened to me as well. all previous mails are gone. my mail aliases is not showing up as well in icloud.com.

rest of icloud features are working fine. spoke to apple support a couple hours ago and they are investigating.

This sounds as if you need the attentions of MobileMe Support (I know you're on iCloud but there is no free support for that unless you happen to have AppleCare, and MobileMe Support have helped some people). Go to http://www.apple.com/support/mobileme/ww/ and select your country. In the next window click on a category to expand it, then on a subject to get a link to 'live chat'.

http://www.apple.com/support/icloud/systemstatus/

"iCloud: Mail & Notes

07/31/2012 12:13 PDT

A small number of users may currently be unable to access older email messages. Sending and receiving new messages is unaffected. Access to older messages affected by this issue will be restored ASAP."

They should really make this an RSS or Twitter page.

They had to give me a temporary password while they resolved the problem ( It took some hours ) and the guy I delt with kindly called me back to check I knew how to do, it as it is my apple id too ... pretty critical. I told him that I already knew but he held the line while I changed it - They are helpful at support - but in my opinion, I think apple have messed this up just look at this thread showing others having a similar or identical issues. It may be a small number but a similar thing seems to have kicked off in May this year too. My advice is get on to iCloud support , get them to call you back and see if the PW change can resolve it - Some how they mail boxes came back but I am well paronoid now and have lost faith in the apple badge of honor!

https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/

I'm in the same position - this morning all my emails on iCloud have vanished.

Luckily I use an IMAP account in Entourage to keep copies on my machine, and I have a backup where all the emails are still visible. But if I connect ot iCloud using entourage they all vanish from entourage as well, so until this is resolved I cannot connect using entourage.

I have another iCloud account I hardly use, and that's working fine. Similarly my wife's account is also working fine - all her emails are visible in iCloud and in entourage.

Anybody had a successul way of dealing with this ?

I just spoke to someone at the support team who after checking my account passed me on to a person higher up who was very sorry to tell me that all my mails have somehow dissapeared even from the server !!!! If this is the improved safety of icloud this is the beginning of the end. Hope you will get your mails back.

Hi there, this happened to me too.

All Folders structures and mails just disappeared from iPhone/MacBook Pro/iPad. How can this happen and first of all how to bring the structure back? Just a few hours before everything was working fine.

...me too.

all of my emails and folder structures were in place about an hour ago but now nothing.

I haven't ben home yet to see if they have dissappeared from the iMac / iPad / Macbook Pro

Do we know if this is reversable? or have Apple washed their hands with it with an insincere 'sorry'?

Well Brian Grand you are not Alone - my inbox is also empty - nothing - using a browser there is nothing on the icloud site - nothing on my iphone - Will someone respond from Apple !!!! I never wanted iCloud ! I was content with Mobile me - If apple have *)%!ed up - come clean there are a lot of people out here who have no backup - my last time machine was 25th July .... H E L L O

Same thing happened to me and my account got disabled too, changed the password to reactivate it.

Spoke to apple on the phone for an hour things arent looking too great. They confirmed all my emails were gone from my account. They looked for a back-up on their servers but could find nothing, they noted the time-zone settings on my account were not listed eventhough it was set on iCloud.com which was strange but after checking that out appeared not to be the problem. They have now set my account in trouble shooting mode (whatever that means) and flagged is as a high priority problem so should hopefully hear back from them in the next two days. I got warned not to set my hopes too high, i did get recommended to change my password so my iPhone couldnt sync anymore and the emails should hopefully stay on my phone.

I can't give you guys the number that i called because they actually called me after i filled in a support form in the icloud support section. No idea how it worked, the guy was as surprised as me when we got connected.

Bob,

Same thing happened to me. Everything OK last night. But , this morning CST,,,, all old emails gone (including my airline tickets),,,etc. I am on tech support with Michael ,,,as I type (on hold). He ,,,,and Kimberly, did not know of this,,,,,at all. Said they had not received calls and do not watch these types of posts. I am amazed that Apple does not have a clue about this. And, as suggested by a few "experts" on this web site,,,,why do we have to call tech services,,,,,when they are have such a problem.... Early complaints,,,yes,,,, but , where is the ICloud alert to our email boxes....????? Further, try and find a path to tell them about this.... ie: go to the ICloud input/service site. Just freaking amazing that the various tech support folks are not alerted to this issue,,,,,at least at this late time.......

jack

Update:

I am in the previously mentioned " troubleshooting mode". Neither Kimberly, Michael, or, trouble shooting engineer (not named) knew about what you all have been posting (as well as in several other sites). Claimed they had not had any phone calls. They Do Not check these sites. They build a list,,,,and , then act if the list is long enough,,,,,,at least that is the jist I took away. So, each caller must go though the same interregation.

Call corporate. The service infastructure does not appear to work. Especially for our "special" ICloud.

Further, for some of you who have audio documentation ability,,,, do so. Clearly shows the ignorance and holes in their system. Hopefully , this will help in getting better.... I'd suggest a few days for their efforts and if we have truly lost our emails/files,,,,,send the documention files to your local IT reporters.....Also, pick an Apple Officer to send the files.

Last note: when asked if using the ICloud backup feature would greatly support the recovery efforts of my emails,,I was told,,,," ,,,I don't know,,,,". So, if you back up ,,as I do,,, about once a week,,, ?????

Sorry for the rant,,,but, after two hours of this incompetence,,, I'm very frustrated.😢

Regards,

Jack

The support person I talked with this morning acknowledged last night's outage and suggested I turn off all iCloud-related services on my iPad (Mail, Contacts, Calendars, etc.), wait a bit then turn them back on. She said that everything would return after a short period of re-synching. It's been a few hours and still nothing. This is the number she gave me to call back on - (800) 275-2273.