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Songs cut off.

1072 Views 9 Replies Latest reply: Jul 31, 2012 5:45 PM by turingtest2 RSS
zamochitmandella Calculating status...
Currently Being Moderated
Jul 31, 2012 12:15 PM

I recently purchased several songs. Seventeen of them cut off during the song and jump to the next track. I have been through the ringer with Apple Support but they seem hesitant to help me. I even have the invoice numbers for reference that these were reported LAST WEEK.

iPod classic (120 GB), Windows 7
  • alexbird Level 4 Level 4 (1,215 points)
    Currently Being Moderated
    Jul 31, 2012 12:17 PM (in response to zamochitmandella)

    This is happening to a lot of people.  Delete the songs and redownload them.  You can refer to this article for more help.

    Downloading past purchases from the App Store and iTunes Store

  • turingtest2 Level 8 Level 8 (43,955 points)
    Currently Being Moderated
    Jul 31, 2012 12:30 PM (in response to zamochitmandella)

    Assuming you are in a region where you are allowed to redownload your past music purchases, delete the broken tracks from your iTunes library, close and then reopen iTunes, go to the iTunes Store home page, click the Purchased link from the Quick Links section in the right-hand column, then select Music and Not on this computer. You should find download links for your tracks there.

     

    While downloading select Downloads in the left-hand column and make sure Allow Simultaneous Downloads is unticked.

     

    If the problem persists, or that facility is not yet available in your region, contact the iTunes Store support staff through the report a problem links in your account history, or via Contact Support.

     

    See also: HT2519 - Downloading past purchases from the App Store, iBookstore, and iTunes Store

     

    tt2

  • turingtest2 Level 8 Level 8 (43,955 points)
    Currently Being Moderated
    Jul 31, 2012 1:50 PM (in response to zamochitmandella)

    Hi. Where are you? Are you able to download past purchases from your country's store or do those links not appear?

     

    Purchased2.png

     

    Purchased3.png

     

    If not then you will have to pursue your dialog with iTunes Support. Remind them that in return for your payment they have contracted to supply you with goods. Goods that you have yet to receive in their entirety. You can reference this and some similar threads as evidence of an ongoing issue with the delivery of content at present and demand satisfaction in the form of either a full refund or the successful delivery of the songs you have purchased.

     

    Best of luck.

     

    tt2

    Various PCs, iTunes 10.6.1.7, Windows XP Pro, iPad 2,iPhone3GS,iPod Classic+Nano
  • turingtest2 Level 8 Level 8 (43,955 points)
    Currently Being Moderated
    Jul 31, 2012 2:13 PM (in response to zamochitmandella)

    In that case you should be able to redownload for yourself which will be quicker than getting a resolution from the store.

     

    Please note to find the tracks the way I have described you must delete them from the Music playlist in iTunes, not independently from the hard drive using Windows Explorer (or iTunes will think you still have them even thought they can't be found.)

     

    You then need to close and reopen iTunes to make sure it will realize the tracks are no longer in the library.

     

    Visit the Purchased > Music > No on this Computer section. If the tracks are there download them. While downloading select Downloads in the left-hand column and make sure Allow Simultaneous Downloads is unticked.

     

    If the tracks are not there for download I'd be interested to know.

     

    If the new copies won't play properly then it is just possible that the source files in the store are corrupt, although that is quite rare. You should try more than once. Reboot your computer and your router.

     

    If you have to use the store support then be polite, patient and firm, and you should be able to receive a satisfactory resolution.

     

    tt2

  • turingtest2 Level 8 Level 8 (43,955 points)
    Currently Being Moderated
    Jul 31, 2012 5:45 PM (in response to zamochitmandella)

    OK, if they don't show up in Not on This Computer do they at least show up if you click the All tab just to the left of that?

     

    tt2

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