Currently Being ModeratedJul 31, 2012 12:17 PM (in response to zamochitmandella)
This is happening to a lot of people. Delete the songs and redownload them. You can refer to this article for more help.
Currently Being ModeratedJul 31, 2012 12:30 PM (in response to zamochitmandella)
Assuming you are in a region where you are allowed to redownload your past music purchases, delete the broken tracks from your iTunes library, close and then reopen iTunes, go to the iTunes Store home page, click the Purchased link from the Quick Links section in the right-hand column, then select Music and Not on this computer. You should find download links for your tracks there.
While downloading select Downloads in the left-hand column and make sure Allow Simultaneous Downloads is unticked.
If the problem persists, or that facility is not yet available in your region, contact the iTunes Store support staff through the report a problem links in your account history, or via Contact Support.
See also: HT2519 - Downloading past purchases from the App Store, iBookstore, and iTunes Store
Thank you for responding as well.
As I stated previously, I tried EVERYTHING you're suggesting (I originally found this information on a previous post you made) but nothing seems to be happening. I even went so far as to recover the deleted songs from my trash bin and record the times they cut out, but at this juncture I have NO IDEA what my next move is.
I don't understand why iTunes will not reset these songs for me so I can download them again. I have sent them the invoices that contain the errors but I still continue to get the runaround with them.
Hi. Where are you? Are you able to download past purchases from your country's store or do those links not appear?
If not then you will have to pursue your dialog with iTunes Support. Remind them that in return for your payment they have contracted to supply you with goods. Goods that you have yet to receive in their entirety. You can reference this and some similar threads as evidence of an ongoing issue with the delivery of content at present and demand satisfaction in the form of either a full refund or the successful delivery of the songs you have purchased.
Best of luck.
tt2Various PCs, iTunes 10.6.1.7, Windows XP Pro, iPad 2,iPhone3GS,iPod Classic+Nano
I am in the U.S. Arizona to be exact.
I have had similar problems with lesser quantities of songs and they have managed to fix it on their end, but I assume that because I ordered several songs and seventeeen of them wound up bad, they are erring on the side of caution and are unwilling to do as they did last time.
IF and when I get another email from them, I fully intend to discuss my options. I think this is unfair business practice on their part, and as a relied upon business, they should do whatever is necessary to fix this problem. I am a valued customer. A reliable customer. And furthermore, I am an honest customer. I have no concern putting myself through all of this if I were simply pulling their leg.
In that case you should be able to redownload for yourself which will be quicker than getting a resolution from the store.
Please note to find the tracks the way I have described you must delete them from the Music playlist in iTunes, not independently from the hard drive using Windows Explorer (or iTunes will think you still have them even thought they can't be found.)
You then need to close and reopen iTunes to make sure it will realize the tracks are no longer in the library.
Visit the Purchased > Music > No on this Computer section. If the tracks are there download them. While downloading select Downloads in the left-hand column and make sure Allow Simultaneous Downloads is unticked.
If the tracks are not there for download I'd be interested to know.
If the new copies won't play properly then it is just possible that the source files in the store are corrupt, although that is quite rare. You should try more than once. Reboot your computer and your router.
If you have to use the store support then be polite, patient and firm, and you should be able to receive a satisfactory resolution.