duncan.alan

Q: Messages.app - unable to sign in with Apple ID/OS X 10.8

I'm unable to sign in to iMessage with my Apple ID/password on Mac.

 

Hardware:

2 x 2.26 GHz quad-core Intel Xeon Mac Pro

32 GB RAM

Network connection via wired Ethernet - confirmed operational

 

OS:

OS X 10.8

 

Procedure:

(1) Launch Messages.app under OS X 10.8

(2) Select Preferences > Accounts

(3) Note iMessage (Inactive) in accounts list

(4) Enter Apple ID and password.

(5) Click Sign In

(6) Note indeterminate activity indicator (spinner) followed by alert sheet:  "Could not sign in to iMessage.  Could not sign in.  Please check your network connection and try again."

 

Attempted already:

(1) Changed router DNS settings to 8.8.8.8 and 8.8.4.4 for primary and secondary respectively.

(2) Deleted every plist remotely related to Messages, IMAgent, iChat.

(3) Verified iMessage works with same Apple ID on iPhone 4 and iPad gen 3.

(4) Restarted computer after (2)

Messages, OS X Mountain Lion

Posted on Jul 25, 2012 2:00 PM

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Q: Messages.app - unable to sign in with Apple ID/OS X 10.8

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  • by ctaskin,

    ctaskin ctaskin Jul 28, 2012 4:20 AM in response to andzyao
    Level 1 (4 points)
    Jul 28, 2012 4:20 AM in response to andzyao

    Worked for me Thankss andzyao

     

    -- Solved!!

  • by Stu Baker,

    Stu Baker Stu Baker Jul 28, 2012 5:14 AM in response to andzyao
    Level 1 (30 points)
    Jul 28, 2012 5:14 AM in response to andzyao

    Thanks andzyao, this helped me. That did the trick

  • by dajackso999,

    dajackso999 dajackso999 Jul 28, 2012 5:37 AM in response to duncan.alan
    Level 1 (0 points)
    Jul 28, 2012 5:37 AM in response to duncan.alan

    Thanks Ralph John.  I opened date & time preferences, checked the box to "set time automatically" and tried it and signed in no problem

  • by brainbox1100,

    brainbox1100 brainbox1100 Jul 28, 2012 10:04 AM in response to andzyao
    Level 1 (4 points)
    Jul 28, 2012 10:04 AM in response to andzyao

    This one worked for me when nothing else did. Thanks andzyao.

  • by brianteacher,

    brianteacher brianteacher Jul 28, 2012 11:39 AM in response to andzyao
    Level 1 (0 points)
    Jul 28, 2012 11:39 AM in response to andzyao

    Boom, this does it. You should post this as it's own thread so that more people see it.

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Jul 28, 2012 2:38 PM in response to brianteacher
    Level 9 (73,336 points)
    Applications
    Jul 28, 2012 2:38 PM in response to brianteacher

    Late back,

     

    Safe Boot and Set Date & Time are what I am getting from this  (I was coming back to suggest checking Date and Time Settings)

     

    Check Routers as well if the Mac's are OK

     

     


    10:38 PM      Saturday; July 28, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • by Nairsab23,

    Nairsab23 Nairsab23 Jul 29, 2012 10:12 AM in response to duncan.alan
    Level 1 (0 points)
    Jul 29, 2012 10:12 AM in response to duncan.alan

    I am facing the same problem. I tried even creating an alternative Apple ID but results seemed to be the same. I am not able to login to my imessage using my apple ID.

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Jul 29, 2012 3:12 PM in response to Nairsab23
    Level 9 (73,336 points)
    Applications
    Jul 29, 2012 3:12 PM in response to Nairsab23

    Hi,

     

    Try a Safe Mode boot.

    Once this has done then Restart the computer (Normally)

     

     


    11:12 PM      Sunday; July 29, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • by mehrab @ zettachem,

    mehrab @ zettachem mehrab @ zettachem Aug 1, 2012 12:16 AM in response to Ralph Johns (UK)
    Level 1 (0 points)
    Aug 1, 2012 12:16 AM in response to Ralph Johns (UK)

    Hi,

     

    Safe boot trick did not work for me. Does anybody knows how I can change Messages port, maybe in command line?

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Aug 1, 2012 2:16 PM in response to mehrab @ zettachem
    Level 9 (73,336 points)
    Applications
    Aug 1, 2012 2:16 PM in response to mehrab @ zettachem

    Hi,

     

    Only the Login ports can be changed and those can be changed in the Preferences > Accounts for the iChat Style Accounts

     

    The iMessages side or "Account" uses port 443 to Login with some feedback from the servers on Port 80.

     

    AS you can Login in here and post both those ports are open in your Router.

    If the Mac firewall is On you could check the Mac Firewall is allowing Messages

     

     


    10:16 PM      Wednesday; August 1, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • by mehrab @ zettachem,

    mehrab @ zettachem mehrab @ zettachem Aug 1, 2012 11:09 PM in response to Ralph Johns (UK)
    Level 1 (0 points)
    Aug 1, 2012 11:09 PM in response to Ralph Johns (UK)

    Hi

     

    I can not find iMessages and iChat in 10.8 applications or spotlight!

  • by javierfromcastellon,

    javierfromcastellon javierfromcastellon Aug 2, 2012 12:59 AM in response to Nairsab23
    Level 1 (0 points)
    Aug 2, 2012 12:59 AM in response to Nairsab23

    Hi all, this solution has worked for me, I describe step by step and please forgive my English:

     

    - Open FaceTime, attempts a connection and leave the window in the error message, but do not close the program.

    - Open messages, open Preferences and try to connect iMessage account with your Apple ID. If you still have the error, leave the window open showing that error.

    - Open Activity Monitor (Spotlight will help you find it). Using the filters you select "All Processes" and in the search field locates the process "imagent". Kill this process. It will restart again almost immediately.

    - Now go back and try again FaceTime the connection with your Apple ID. Wait until the identity is validated, you can take a while.

    - And finally do the same with IMessage account, using the same Apple ID you used in Facetime.

     

     

    Good luck!

  • by pberk,

    pberk pberk Aug 2, 2012 3:39 AM in response to mehrab @ zettachem
    Level 2 (298 points)
    Aug 2, 2012 3:39 AM in response to mehrab @ zettachem

    mehrab @ zettachem wrote:

     

    Hi

     

    I can not find iMessages and iChat in 10.8 applications or spotlight!

    In 10.8 the program is called Messages (not "i")...iChat has been absorbed into Messages...

  • by mehrab @ zettachem,

    mehrab @ zettachem mehrab @ zettachem Aug 2, 2012 3:45 AM in response to pberk
    Level 1 (0 points)
    Aug 2, 2012 3:45 AM in response to pberk

    Hi and thanks for your attention

     

    I know that, I just mentioned it for Ralph, he was providing solutions based on imessage and i chat!

     

     

    I already solved my problem by creating a .me account as secondary email to my Apple Id and resigning in in messages

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Aug 2, 2012 1:55 PM in response to mehrab @ zettachem
    Level 9 (73,336 points)
    Applications
    Aug 2, 2012 1:55 PM in response to mehrab @ zettachem

    Hi,

     

    The App "Messages" replaces iChat

     

    iMessage or iMessages is something that the Messages App does to iDevices running at Least iOS 5.

     

    (You are looking for the 'Wrong" thing)


    EDIT.

     

    I have now got emails about the other posts and have read someone has said that.

     

    In Launching Mesages the first thing you are required to do is Login an Apple ID for the iMessages part.

    WHen laucnhing FaceTime for the first time the first thing is to "register" and APple ID you are going to use with that

     

    Both Apps use IMAgent to connect.

     

     


    9:52 PM      Thursday; August 2, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

     

    Message was edited by: Ralph Johns (UK)

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