HT201272: Download your past purchases
Learn about Download your past purchases
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All replies
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Helpful answers
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Aug 1, 2012 9:11 PM in response to Ben.RNby thebassman,As of today, this is happening to me, too. When I go to the purchased tab, it just loads blank (when their should be hundreds of apps in there).
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Aug 2, 2012 1:57 AM in response to Ben.RNby Hongapple,I got the same issue on my new ipad too. All my previous purchases were suddenly disappear from the purchased tab.
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Aug 2, 2012 2:12 AM in response to Ben.RNby nrufrost,i see i am not alone on this, just got the new ipad today and it the purchased tab showed up once with limited apps and now won't show again :( also can't get my previously purchased movies...
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Aug 2, 2012 4:09 AM in response to Ben.RNby Roberto113,Same problem here. New iPad. Nothimg shows up in purchased apps or purchased books. Please help.
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Aug 2, 2012 6:55 AM in response to Roberto113by Roberto113,I should mention that my iPhone 4 can still see all the purchases, including those that I made on the new iPad. So it seems that it is iPad-specific.
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Aug 2, 2012 7:10 AM in response to Roberto113by Roberto113,Yes, it does seem iPad specific and there is a longer thread on this in the iPad section, maybe we should all move there:
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Aug 2, 2012 10:08 AM in response to Ben.RNby Exbuster,I have an iPad 2 with latest updates and just changed my Apple ID from hotmail.com to outlook.com. As I changed the app store to the outlook domain address, I also got a blank on the purchased tab. Ironically, the icons are still there, but not visible. If you tap empty space, you do select a purchased app, because it goes to its listing window in the AppStore. Not sure if this was there before I made the hotmail/outlook Apple ID switch or was a result of action taken. Solutions to get back the purchased list???
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Aug 2, 2012 10:11 AM in response to Exbusterby King_Penguin,The solution is to wait until Apple fix whatever the problem is.
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Aug 2, 2012 11:34 AM in response to Ben.RNby wideawakewesley,I'm experiencing the same problem. I assumed I'd found a bug related to large numbers of app purchases (I have 771 associated with my account), but I'm going to assume the rest of you aren't as crazy and that it's a more general problem.
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Aug 2, 2012 11:49 AM in response to wideawakewesleyby Roberto113,Yeah, that's not it. I only have maybe 50. Also my books don't show up and I only have 10.
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Aug 2, 2012 5:22 PM in response to Ben.RNby Roberto113,Actually it seems that the apps are there, just invisible. I don't know if you noticed this, but if you tap on the purchased page, it will take you to the app page of an app you purchased before, and if you tap on a different place, it will take to a different app. Creepy...
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Aug 3, 2012 11:44 AM in response to Ben.RNby wideawakewesley,This is getting ridiculous now. I can't believe Apple haven't fixed this yet. I've paid for content that I can't load because everything is invisible on the Purchases tab. How long are we supposed to wait without a response.
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Aug 3, 2012 8:51 PM in response to wideawakewesleyby Exbuster,You can still get to your purchased apps. If you try to repurchase them, the button says download, not buy.