14 Replies Latest reply: Aug 3, 2012 5:54 AM by uselessSABOTAGE
j.valdez81 Level 1 Level 1 (0 points)

Ok i'm a bit confused and have not heard back from anyone at apple but i recently bought a 13 inch macbook pro  in june and sent in my request for the upgrade, i got and email saying my request has been DENIED because

 

We are unable to process your request for OS X Mountain Lion because of the following:

    Purchases must be through an authorized reseller

 

I bought the macbook pro from The Military Exchange ( AFFEES ) How are they not an authorized Reseller ?  I'm currently deployed and do not have access to any apple stores etc.

 

I'm just wondering if anyone else is in the same boat.


MacBook Pro, Mac OS X (10.7.4)