b_77

Q: Connection failures with GMail in Mail 6.0

After upgrading to Mountain Lion, Mail transferred my accounts to the new format and since then I have been having connection issues with my GMail accounts. The strange thing is that they connect fine as soon as I open / restart Mail, but fail to connect after some time, with no apparrent solution. I've triple checked all settings, which worked fine under Lion and still work fine initially. I've never seen a problem like this where the accounts stop working after a certain time, so I'm stumped. Any help would be appreciated!

MacBook Pro, OS X Mountain Lion

Posted on Jul 28, 2012 10:37 PM

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Q: Connection failures with GMail in Mail 6.0

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  • by davidfromtugun,

    davidfromtugun davidfromtugun Jul 29, 2012 4:27 AM in response to b_77
    Level 1 (0 points)
    Jul 29, 2012 4:27 AM in response to b_77

    i have a similar issue.. it works fine on my mbp13" but not on my 27" imac...

  • by sranjan,

    sranjan sranjan Jul 30, 2012 9:33 AM in response to b_77
    Level 1 (0 points)
    Jul 30, 2012 9:33 AM in response to b_77

    i am having the same issue with Mail 6.0.Has anyone found any solutions...suggestions welcome !!

  • by jcooga,

    jcooga jcooga Jul 30, 2012 10:15 AM in response to b_77
    Level 1 (0 points)
    Jul 30, 2012 10:15 AM in response to b_77

    I also encountered the same issue last night.

  • by spinna2go,

    spinna2go spinna2go Jul 31, 2012 2:41 AM in response to jcooga
    Level 1 (0 points)
    Jul 31, 2012 2:41 AM in response to jcooga

    I have this issue also.

    tried recreating the accounts - no luck

    tried deleting keychains - no luck

    tried different ports ports for SMTP - no luck

     

    needless to say not happy with apple..

  • by jenscott1205,

    jenscott1205 jenscott1205 Jul 31, 2012 6:54 AM in response to b_77
    Level 1 (0 points)
    Jul 31, 2012 6:54 AM in response to b_77

    I'm having the same issues - across all outgoing servers, not just gmail. I've tried resetting them all, switching ports, etc, but nothing I've tried is working. Everything was working fine until I upgraded to Mountain Lion yesterday. What the heck Apple?! I'm losing faith quickly.

  • by Murray Smith,

    Murray Smith Murray Smith Jul 31, 2012 8:45 AM in response to b_77
    Level 1 (10 points)
    Jul 31, 2012 8:45 AM in response to b_77

    I am having the exact same problem. This fault essential makes mail useless.

  • by Matthew2005,

    Matthew2005 Matthew2005 Aug 3, 2012 4:54 PM in response to b_77
    Level 1 (0 points)
    Aug 3, 2012 4:54 PM in response to b_77

    I'm having similar problems using Gmail in Apple Mail 6.0 on 27" iMac.

    Can receive IMAP email, but cannot send using SMTP. Tried different SMTP ports, tried cleaning up keychain, tried deleting com.apple.mail.plist.

    Webmail is working fine.

  • by Matthew2005,

    Matthew2005 Matthew2005 Aug 3, 2012 7:56 PM in response to Matthew2005
    Level 1 (0 points)
    Aug 3, 2012 7:56 PM in response to Matthew2005

    Wow - after a week of problems, mail is now functioning normally. Not sure what fixed it, but these are the steps I took this morning:

     

    1. Delete all mail accounts in Apple mail (Open Mail > Choose Mail, Preferences > Accounts tab > hit the "-" button at the bottom of the dialog box > Repeat for all accounts if you have more than one)

    2. Delete plist file (Hold 'alt' while you select Go, Library > Open preferences > delete files starting with 'com.apple.mail')

    3. Delete all gmail files in keychain (open keychain > delete all instances of 'calendar.google.com', 'imap.gmail.com', 'smtp.gmail.com')

    4. Open Apple Mail and set up account/s from scratch

    5. check smtp server preferences are set up as default (Under "mail preferences, accounts, account information, outgoing mail server (SMTP), Edit SMTP Server List..., Advanced" my preferences are a) "use default ports (25, 465, 587", "Use SSL" is checked, "Authentication" is set to "password" and the login details match those of my email account.

     

    Hope it helps some of you too

  • by b_77,

    b_77 b_77 Aug 4, 2012 1:33 AM in response to Matthew2005
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    Aug 4, 2012 1:33 AM in response to Matthew2005

    Thanks for the tips Matthew - I tried all the steps today, but the problems have continued a few hours later when I went to use my macbook again. It seems like a connection attempt to the gmail server has failed, and despite asking mail to retrieve new messages it never tries another connection. Opening the 'Activity' window confirms that no action is taken when my gmail accounts are taken online, synchronized or when I click 'Get New Mail'. Restarting Mail always solves the problem so I'm certain it's a bug on Apple's part.

     

    I don't know if the problem lies in Mail or elsewhere - obviously most people out there have no issues with this, so if anyone has any ideas, let us know!

  • by spinna2go,

    spinna2go spinna2go Aug 4, 2012 2:29 AM in response to b_77
    Level 1 (0 points)
    Aug 4, 2012 2:29 AM in response to b_77

    Im still waiting for a fix for mail6, but in the meantime ive moved to Outlook for Mac.

  • by iPatA,

    iPatA iPatA Aug 8, 2012 7:20 PM in response to b_77
    Level 1 (0 points)
    Aug 8, 2012 7:20 PM in response to b_77

    Hi,

    I solved this issue of bouncing password in Gmail account by disabling the "2 step" security feature in the Gmail settings: Settings/Accounts/Other Google accounts settings/Security/2 step verification: OFF.

  • by Laila,

    Laila Laila Aug 8, 2012 8:40 PM in response to iPatA
    Level 1 (21 points)
    Aug 8, 2012 8:40 PM in response to iPatA

    Thank You iPatA

     

    You solved my problem! 

     

    I just wanted to add a second option for people who find this thread but want to keep their 2 step verification with gmail & upgraded Mountain Lion - Mail6.0.

     

    From other thread...

     

    Found solution, Yeay!   Mail 6.0,  Mountain Lion (osx 10.8, upgraded) is not compatible with Gmail if one has 2-step verification set up on their gmail security settings.

     

    There are 2 options to solving problem

     

    1)   https://discussions.apple.com/message/19109209#19109209)

     

    This will take you through the process to disable 2-step security feature on gmail security page. Thank You  iPatA.

     

    2)   http://support.google.com/accounts/bin/answer.py?hl=en&ctx=ch_b/0/SmsAuthConfig& answer=185833

     

    This will take you through the process of assigning an "application specific password" to upgraded Mail 6.0 for successful communication between Mail 6.0 Mountain Lion while Keeping a 2 step verification process if you prefer.

     

    A looking for way I can give you "This solved my question" check & points.  Let me know if you know how I can do this.   Option not popping up in thread.

     

    You Rock

     

    My original post:

     

    Upgraded to Mountain Lion a week ago suddenly unable to receive incoming emails from Mail.6

     

    https://discussions.apple.com/message/19210733#19210733

     

    Message was edited by: Laila

  • by ydecelles,

    ydecelles ydecelles Sep 14, 2012 7:06 AM in response to b_77
    Level 1 (0 points)
    Sep 14, 2012 7:06 AM in response to b_77

    Confirmed. Worked fine for me using the application specific password. Had to put it in the account, close mail and re-paste the password into mail password box. Now works fine.

  • by AppleLuverr,

    AppleLuverr AppleLuverr Oct 2, 2012 4:11 AM in response to b_77
    Level 1 (0 points)
    Oct 2, 2012 4:11 AM in response to b_77

    So this is the famous usability from apple?

    Things are getting harder and harder!

     

    I notice when I reinstall osx for other people. How much things you must edit and config before it all works.

    I must say windows is still easier (besides the drivers issues). Same on apple they do not test enough before releasing updates. Gmail is the one thing that should work flawlessly unless apple wants to send a message and we all should use @mac mail?

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