iamjayse

Q: New 2012 Macbooks, Google Chrome, and Kernel Panics

I recently purchased a new 15" Macbook, non-retina.  I've experienced numerous kernel panics, sometimes giving me the "You must restart your computer" message, or sometimes it just freezes, causing me to restart. 

 

They have all occured while using Google Chrome, and if memory serves I've had a YouTube or Newgrounds video playing during each one (flash related?), and upon starting up again I receive the same error report, each one including the line

 

"BSD process name corresponding to current thread: Google Chrome He"

 

I've seen a lot of other discussions and questions that have basically remained unresolved.  Other users suggest stop using Chrome and wait for an Apple update, and others suggest taking advantage of the 14 day no-questions-asked return/exchange period.

 

My question is, is this a problem that is affecting all new Macbooks?  Will getting a new one solve the problem? Is this problem fixable via an update, or is it a physical hardware issue or something?

 

The only solution I've heard is from another user who says they went to a Genius Bar and one of the employees said it was a problem between the Intel HD 400 graphics card and Google Chrome's flash and that it will be fixed in an update.

 

What should I do? Is getting a new one worth it? Or just wait for an update?

MacBook Pro, Mac OS X (10.7.4)

Posted on Jun 19, 2012 3:05 PM

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Q: New 2012 Macbooks, Google Chrome, and Kernel Panics

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  • by clintonfrombirmingham,

    clintonfrombirmingham clintonfrombirmingham Jul 5, 2012 4:25 AM in response to eyeknownuffin
    Level 7 (30,009 points)
    Mac OS X
    Jul 5, 2012 4:25 AM in response to eyeknownuffin

    Ah, now, really? If you go to "About This Mac" it actually shows that you're running 10.8?

     

    Gimme a screen shot, please - this I gotta see!

     

    Clinton

  • by Ducman,

    Ducman Ducman Jul 5, 2012 8:32 AM in response to clintonfrombirmingham
    Level 1 (105 points)
    Jul 5, 2012 8:32 AM in response to clintonfrombirmingham

    Im also curius, give us a screenshot please

  • by eyeknownuffin,

    eyeknownuffin eyeknownuffin Jul 6, 2012 2:17 AM in response to Ducman
    Level 1 (0 points)
    Jul 6, 2012 2:17 AM in response to Ducman

    Sorry ducman & clinton but I've already returned it to the store. After experiencing the crashes I freaked out and immediately invoked the 14-day no questions asked Returns policy and that was before I found this thread. After all that though, I still don't have the replacement because they're out of stock! So I'm >$2k out of pocket and no macbook retina disp.

  • by Yufeii,

    Yufeii Yufeii Jul 6, 2012 8:27 AM in response to eyeknownuffin
    Level 1 (0 points)
    Jul 6, 2012 8:27 AM in response to eyeknownuffin

    That's unfortunate. Mine haven't crashed since the update and I'm been using chrome exclusively. I am sure that if there is such a defect in their product that requires a hardware fix, Apple would take a full refund regardless of the 14-day no questions asked.

  • by andersonic,

    andersonic andersonic Jul 9, 2012 4:32 PM in response to William Kucharski
    Level 1 (4 points)
    Video
    Jul 9, 2012 4:32 PM in response to William Kucharski

    Interestingly I've gotten this Chrome crash, with the exact com.apple.driver.AppleIntelHD4000Graphics stack trace, on my new 2012 15" Macbook Pro even though it has the NVIDIA graphics card. So it would appear that the same driver is invoked for either card, or else I don't understand the architecture.

     

    Anyhow thanks for confirming and clarifying what's going here, it seems reasonably avoidable until come in. Even if Google fixes Chrome I might retain an older build just to keep sending Apple crash reports until they fix the driver.

  • by spy.guy,

    spy.guy spy.guy Jul 10, 2012 8:57 PM in response to iamjayse
    Level 1 (0 points)
    Jul 10, 2012 8:57 PM in response to iamjayse

    Just wanted to post in this topic to say I'm having the same issue on my MBP 15" that is only half a year old. It started off slow; every once in a while I'd open a tab which would stay blank (white) and freeze the browser, causing me to restart Chrome. Not a huge problem. Now it has progressed to the point where if I open Chrome and change the URL the whole browser crashes and I have a matter of seconds to force quit before the entire system freezes and I have to manually restart my Mac.

     

    I'm not happy having to switch back to Firefox or Safari but so far I'm not seeing any problems.

  • by huwthom,

    huwthom huwthom Jul 11, 2012 3:29 AM in response to iamjayse
    Level 1 (0 points)
    Jul 11, 2012 3:29 AM in response to iamjayse

    I'm running a 15" MacBook Pro that's coming up to two years old, (OSX 10.6.8) and I've been having what sounds like the same problem. About five times in the last few days, I've been using Chrome when my system completely locks up. I can move the cursor but not interact with anything and have to to a hard shutdown with the power button. I know this Chrome issue is a problem that's chiefly been affecting newer macs but could it also be causing the problems wth my system?

     

    In some ways it would be reasuring if it was as I've been starting to get worried that the freezes are indicative of a major problem with my whole computer. Really appreciate it if anyone could shed some light on this.

     

    Message was edited by: huwthom

  • by eyeknownuffin,

    eyeknownuffin eyeknownuffin Jul 22, 2012 11:11 PM in response to clintonfrombirmingham
    Level 1 (0 points)
    Jul 22, 2012 11:11 PM in response to clintonfrombirmingham

    Ducman and clintonfrombirmingham...it seems I've led you on because I too was led on by store staff. I've received my replacement RetDisp MBP and it only has 10.7.4, the same as the one I returned.

  • by clintonfrombirmingham,

    clintonfrombirmingham clintonfrombirmingham Jul 22, 2012 11:42 PM in response to eyeknownuffin
    Level 7 (30,009 points)
    Mac OS X
    Jul 22, 2012 11:42 PM in response to eyeknownuffin

    No worries - surely Mountain Lion will be released this week? And then we'll have a whole new discussion area!

     

    Clinton

  • by eyeknownuffin,

    eyeknownuffin eyeknownuffin Jul 22, 2012 11:49 PM in response to clintonfrombirmingham
    Level 1 (0 points)
    Jul 22, 2012 11:49 PM in response to clintonfrombirmingham

    saw an article that it was distributed to AppleCare staff today; http://bit.ly/PE5mci

  • by Wagamuffin,

    Wagamuffin Wagamuffin Jul 23, 2012 4:59 AM in response to iamjayse
    Level 1 (10 points)
    Jul 23, 2012 4:59 AM in response to iamjayse

    My brand new macbook pro 15" crashes and freezes after 30-40 seconds of Diablo 3, either with Lion or Bootcamp (Diablo 3 and Skyrim). Nothing to do but turning it on and off. I can move the cursor but can't interact with anything. The sound keeps working though.

     

    Anyway, I freaked out as well and returned it according to the 14 days return policy for an exchange. If the same problem occurs with the new one, I will ask for a refund and stick to my Macbook black with Snow Leopard (who never crashed in 4,5 years).

     

    edit : Chrome was not installed on this laptop.

     

    Message was edited by: Wagamuffin

  • by Patopipp,

    Patopipp Patopipp Jul 23, 2012 9:03 AM in response to Wagamuffin
    Level 1 (10 points)
    Jul 23, 2012 9:03 AM in response to Wagamuffin

    Hey Wagamuffin, same problem over here, but in my case my MBP complete freezes and I have to press the power button to power it off. I believe the Intel HD 4000 driver is the problem and I hope ML fixes it.

  • by VictorSMiller,

    VictorSMiller VictorSMiller Aug 4, 2012 7:59 PM in response to iamjayse
    Level 1 (5 points)
    Mac OS X
    Aug 4, 2012 7:59 PM in response to iamjayse

    I have a MBP 13" from late 2009, and have been having the freeze/crash problem with Chrome for the past 4 or 5 months.  I just upgraded to mountain lion, and it's still there.  I have

    Processor  2.53 GHz Intel Core 2 Duo

    Graphics  NVIDIA GeForce 9400M 256 MB

  • by clintonfrombirmingham,

    clintonfrombirmingham clintonfrombirmingham Aug 4, 2012 8:08 PM in response to VictorSMiller
    Level 7 (30,009 points)
    Mac OS X
    Aug 4, 2012 8:08 PM in response to VictorSMiller

    The Google Chrome/Intel 4000 GPU problem was solved by Google over a month ago and only affected 2012 machines with the Intel 4000. What you describe on your machine just isn't normal. I'd head over the the Chrome discussion boards to see if you can find a solution for your 2009 model.

     

    And try using Safari or Firefox until the crashing stops.

     

    Clinton

  • by VictorSMiller,

    VictorSMiller VictorSMiller Aug 4, 2012 8:18 PM in response to clintonfrombirmingham
    Level 1 (5 points)
    Mac OS X
    Aug 4, 2012 8:18 PM in response to clintonfrombirmingham

    I have been using Firefox (which has become a slow pig) and Safari.  When you say the "Chrome discussion board" do you mean one (where is it) on discussions.apple.com or is there some sort of discussion board hosted by Google?

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