Currently Being ModeratedApr 30, 2012 12:28 AM (in response to mxgren)
Same as mxgren. My apple tv was performing great and movies starting straight away. Last few have been extremely slow. i.e 5 hours to load or 10 hours to load. Absolutely silly. Got the apple tv to do a speed test which it did, but does not show the results.
I tested my network download at 7.76 Mbps, teste the house network at 116 to 130 Mbps (wireless). We are in New Zealand also and ISP is slinshot.
Any ideas, family is ready to toss the apple tv. decide to watch a movie one night and have to wait till the next for it to download !!!!!!!!!!!
Currently Being ModeratedApr 30, 2012 2:03 PM (in response to Gazzar P)
Hi Gazzar, I have spoken with another 6 Apple TV users here at work. They are on different ISP's but all have experienced a significant downgrade in service over the past few weeks.
It must be a change made at Apple's end. Unless they rectify I don't think this product will have a future in the NZ market.
Currently Being ModeratedJun 3, 2012 3:04 AM (in response to bevanfromhamilton)
Just been through a couple of weeks of back and fourth with Apple Care on this very issue. Was put through to the head of support in Singapore. Helpful at first, but the next day all communication via email between us ceased. Continued another case, as they had closed my last one without saying anything, and they now recommend I take my unit in for testing. It's good to know I'm not the only one with this issue. But less comforting to think Apple probably do not care about NZ. I am going to reapproach Apple, having now found this thread, and will let you know how it goes. I'm a long time user of Apple products and I really think, just lately, their "care" is a lot less than it used to be.
Currently Being ModeratedJun 3, 2012 10:49 AM (in response to mxgren)
Same problem here. Having to wait 2 hours for a movie to download. Definitely not a problem with my connection which is above average. No more sponaneous rentals until this is corrected. Seems to be tied to the last update which I waited to download until a few weeks ago.
Currently Being ModeratedJun 3, 2012 11:00 AM (in response to sargent444)
I've never had fast intrent, 1 Mbps until about 18 months ago, around 4 Mbps or so now.
I've learned to live with AppleTV1/2 and their download issues in this regard, but I would quite agree that the last update has done something. Last time I rented a movie it gave no indication of download/buffering progress at all which was very frustrating and did not allow me to restrat after pausing without rebuffering.
AppleTV1 was streets ahead in terms of rentals on slower connections as it could actually store the stream on its hard drive so there was never a ned to rseatrt the buffering if you stopped midway.
Currently Being ModeratedJun 6, 2012 11:40 PM (in response to mxgren)
HI All. Had enough with the latest movie download. It showed as fully downloaded and then when we played it it got to 9 minutes and 34 seconds and blanked. No matter what we did, it would go no further. So went back through itunes store, purchases had a link - report a problem - so we did with all the movies we have had issues with 3 in the last little while. They could offer no reall solutions but hve refunded all 3 movies. Under there terms and conditions they have no obligation to do this so figure they must know they have a problem. Give it a try. They will be able to tell at there end if anf how long a movie took to download. We included a network speed test to show we had no issues. Apple TV network setting speed check should also be able to show download speeds.
Currently Being ModeratedJul 12, 2012 2:48 AM (in response to mxgren)
Just had another round with Apple Care -- this time with a replacement unit, 3rd gen ATV. WOW, got my first bad experience with a support person, who decided to hang up on me. Got through to another person who seems more helpful. The case is ongoing, but needless to say, it still doesn't work. And the company I took the original unit to did not do any testing, just gave me a new one. How is Apple supposed to learn about this issue with no testing? Anyway, will let you know what happens, again.
Currently Being ModeratedJul 12, 2012 2:50 AM (in response to deeland)
And this thread does not fill me with confidence. Not just NZ it seems.
Currently Being ModeratedAug 5, 2012 12:10 AM (in response to bevanfromhamilton)
I discussed the problem with my ISP (TelstraClear) and changing the DNS settings seems to have fixed the problem. The last few movie downloads has had short download times.
Currently Being ModeratedAug 6, 2012 3:38 AM (in response to bevanfromhamilton)
My ISP is also TelstraClear. Have checked my DNS with them a couple of times, but to no avail. Any chance you could clarify: are you streaming or fully downloading before viewing? Are you going through a router, and if so, what make and model? Just curious, as we have a fairly intricate setup here. Will not go in to it yet as I have only just sent off another report to Apple.
Currently Being ModeratedAug 7, 2012 2:28 AM (in response to deeland)
Hi, to answer your questions
1. The DNS TelstraClear gave me was 184.108.40.206 and 220.127.116.11 which was different from the one in the automatic settings
2. I am streaming movies (when I had problems, it would say that 3+ hours before I could start to view the movie)
3. Yes I am using a router, it was the one provided by TelstraClear - a Nettcom ADSl2 + WiFi N300 Gateway
Good luck, I am not entirely sure if it is just a concidence that mine is working again or not.