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MacBook Pro (Mid 2010) crashes continuously

28707 Views 53 Replies Latest reply: Mar 9, 2014 6:44 AM by coffeemartin RSS
  • Jay730 Level 1 Level 1 (5 points)
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    Aug 5, 2012 4:11 PM (in response to tonijjj)

    AWESOME!! Did you have the backup anything?!

  • axcess99 Level 1 Level 1 (0 points)
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    Aug 12, 2012 5:47 AM (in response to tim_ksa)

    I can happilly report that the Apple Store replaced my logic board under waranty and that the computer is running fine with 10.8 now (graphics seem to be better in general, so i suspect the original MBP Video Update disabled part of the path to the graphics card).

    Additionally, while I would recommend having a full backup of your stuff before taking it in, my files were intact when I received it back.

  • DJonePL Level 1 Level 1 (0 points)
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    Aug 23, 2012 4:46 AM (in response to tim_ksa)

    Hi All, i am having the same issues with my MBP i installed gfxCardStatus and by switching to Intel Graphic card it works fine.

     

    I took my MBP to a genius bar explainand what was going, computer got scanned and ive been told they know of the problem and my options are 400$ to replace the logic board on the spot or 310$ to send it out to a third party!

     

    He told me that my mbp does not qualify for the free replacement, my serial number did not much one of the models that are affected.

     

    Which clearly should.

  • 1Cellar_Door2 Level 1 Level 1 (0 points)
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    Sep 22, 2012 9:48 AM (in response to DJonePL)

    With Snow Leopard, no problems and I used it more intensively than I do now, mixing video, sligeshows and music.  Lion, started random crashing, black screen and no warning messages.  Heck of a time to get it rebooted.  Thought Mountain Lion would resolve but made my Mail and iTunes (with respect to movie store, but that saves me money) fairly unusable.  If I click a link in email, down it goes, blank screen but them an error message pops up.  If I click link in email from with Firefox, no problem.  Guess it's helpful I have a duplicatable problem for when I take it in to Genius staff...

  • faizan430 Level 1 Level 1 (0 points)
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    Sep 29, 2012 11:26 AM (in response to tim_ksa)

    Hi

       I am using Macbook pro 2010 when i upgraded to Lion OS X. The black Screen problem first appeared when i was playing Mass effect 3 on my Macbook in windows 7 and then it started happening on Mac Lion OS X too. Then i tried something called underclocking using software MSI Afterbunner I actually Reduced the Speed of Nvidia GPU By half and the problem disapeared in Windows 7 even when i was playing games like Mass Effect 3 or Crysis 2.

     

    Conclusion: I think its more related to overheating of Nvidia GPU which in turn causes black screen of death.

     

    Solution: I think apple should release a Updated which makes sure that Nvidia GPU doesnot go over certain temperature.

     

    Please let me know if this works for any one.

  • alonjr Level 1 Level 1 (0 points)
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    Oct 23, 2012 2:55 PM (in response to pieralex)

    Thanks pieralex- you are my hero!!!!

     

    I visited the Apple Store (Barcelona) earlier today, they ran the video test which only took a few minutes and the result looks like the attached image below. If your test result looks like this, this is your ticket to a free logic board replacement!

    Photo Oct 23, 17 15 54.jpg

  • Paul Derby Level 1 Level 1 (115 points)
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    Nov 10, 2012 3:40 PM (in response to alonjr)

    Looks like NVIDIA has released new drivers for Mountain Lion on Oct 1, 2012.  NVIDIA GeForce supported products for this upgrade include the GT 330M which is in my Mid-2010 MacBook Pro. Here is the link to download the drivers:  http://www.nvidia.com/object/cuda-mac-driver.html

     

    I've installed this new driver and will post if my machine crashes.  If the crashes don't occur for the next few days, I'll post that the crashes have stopped for at least a few days.  Has anyone else installed this driver to see if that solves the crash problem without having to return the machine to APple for hardware replacement?

  • 1Cellar_Door2 Level 1 Level 1 (0 points)
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    Nov 10, 2012 4:13 PM (in response to Paul Derby)

    I took my MBPro in for diagnostics and able to create panic crash for them.  They suggested I reinstall Mountain Lion.  I did and for one whole day no crash.  Day by day, they seem to increase.  Last few days it crashes at bootup so heat not an issue. Itunes and Mail are main culprits.  Guess I'll try NVIDIA before this becomes a paperweight...

  • DJonePL Level 1 Level 1 (0 points)
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    Nov 12, 2012 3:46 PM (in response to Paul Derby)

    Paul, thanks for this update i have tried it but no luck still freezes on the NVIDIA chip aspecially when it gets warmer.

     

    I will try to take the MBP to the Bar again, and harras them.

  • ChjuX Level 1 Level 1 (0 points)
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    Nov 14, 2012 8:27 AM (in response to tim_ksa)

    I finally fixed my MBP by changing LB. its the only solution, You don't need drivers, or wait for mirracle..

    I went to my Official Apple Service provider (we don't have Apple store here), and after one week, phoned me and told me that after they ran a test, it said (Replace Logic Board), they sent repair request to Apple, and ... it was DECLINED!!!! and they told me to call Apple on free phone and ask why..

    Apple cc agent said they see on the system that result of the test is not related to Nvidia (They have Logic Board replacement programm) and code wasn't covered under this programm and it was rejected.. I said that I don't agree, problem is in Nvidia and it crashed same way as to thousands of ppl. She called some other  guy and that guy agreed that LB will be replaced for free.

    So now I have perfectly running mbp. and no more headache ...

    Hope it will encourage some of you...

  • Paul Derby Level 1 Level 1 (115 points)
    Currently Being Moderated
    Nov 19, 2012 12:12 PM (in response to Paul Derby)

    After installing the NVIDIA driver my machine ran 5 days crash free, then crashed.  So the driver did reduce the crashing on my machine but did NOT solver the problem.

     

    Last Thursday I made an appointment at the nearby Apple store, an hour later they confirmed the problem and ordered a replacement logic board.  The board arrived late Saturday morning so I dropped my machine off and picked it back up around noon on Sunday.  So far no crashes!  Hope this fixed the problem. 

     

    I'm trying to decide if I should leave the NVidia drive installed or not.  I installed 5.0.36 to see if it solved the Mountain Lion crash 3 or more times a day problem.  Hopefully the logic board replacement resolved THAT problem.  Now I see from the CUDA Preferences panel  that nvidia has released 5.0.37 for the Mac but I can't find any release notes about this release.

  • lucasfromrio de janeiro Level 1 Level 1 (0 points)
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    Jan 16, 2013 3:48 PM (in response to pieralex)

    i have my logic board changed by apple in sptember 2011.. in a mackbook pro mid 2010... for one year it worked well... last 5 months i got black screen many and many times.... apple says they wont fix it for the seccond time... well.. seems like its my fault they changed my logic board to anothey bad logic board...

  • lucasfromrio de janeiro Level 1 Level 1 (0 points)
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    Jan 16, 2013 3:54 PM (in response to tonijjj)

    exacly what i got... same problem after getting my board replaced... and now apple wont fix it for the seccond time....

  • 1Cellar_Door2 Level 1 Level 1 (0 points)
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    Jan 16, 2013 6:26 PM (in response to 1Cellar_Door2)

    Update: Last month I took it back, it was crashing so bad it was unusable.  they hooked it up for tests and they couldn;t even test it, it crashed on them.  LB was replaced free and it is running great now.

  • lucasfromrio de janeiro Level 1 Level 1 (0 points)
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    Jan 17, 2013 1:17 AM (in response to 1Cellar_Door2)

    Did  1 cellar, did u have the problem twice? And the solved for you?

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