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My safari quits unexpectedly when opening help.

525 Views 1 Reply Latest reply: Aug 6, 2012 6:14 AM by Carolyn Samit RSS
Brendave54 Calculating status...
Currently Being Moderated
Aug 6, 2012 4:33 AM

My safari will not start up. Any advise?

Mac Pro, Mac OS X (10.7.4)
  • Carolyn Samit Level 10 Level 10 (84,145 points)
    Currently Being Moderated
    Aug 6, 2012 6:14 AM (in response to Brendave54)

    If you have Safari 5.1.6 installed, updating to Safari 6 may help. Confirm you have Safari 5.1.6 installed by right or control clicking the Safari app in the Applications folder then click Get Info. You'll see the version there.

     

    If it's definitely 5.1.6, follow these instructions.

     

    Click here >  Safari Quits Every Time Opened: Apple Support Communities

     

    Click the link posted by:  gregoryfromcork

     

    That will automatically download this file >  Safari6Lion.pkg.download

     

    Now quit Safari.

     

    Go to your Downloads folder and double click that file and follow the instructions for installing.

     

    Then restart your Mac, try Safari.

     

    Same issue helped this user > https://discussions.apple.com/thread/4159451?tstart=0

     

    If you have a different version of Safari installed, post a crash report.

     

    If Safari has just crashed, press the Report button on the CrashReporter dialog box to view the crash  information.

    Copy/paste the entire contents of the Crash Reporter window into your reply. If the crash report dialog does not appear or the crash is hard to reproduce, crash logs can be retrieved from the ~/Library/Logs/CrashReporter> folder.

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