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Apple Remote Desktop provides inconsistent results

875 Views 9 Replies Latest reply: Nov 26, 2012 11:56 AM by drewsta@mac.com RSS
drewsta@mac.com Level 1 Level 1 (25 points)
Currently Being Moderated
Aug 2, 2012 2:47 PM

We were using 10.6.8 on client and admin machines, and everything seemed to work like expected. As soon as our admin machines were updated to 10.7 lion, we have been getting poor results with Apple Remote Desktop. Often the client machines with 2 monitors don't show both screens, sometimes one is black, sometimes both screens 'fit' into one side of the ard viewer.

 

Occasionally it will take several minutes to connect into a client machine.

 

We have tried to update all systems, run perms, etc.

 

We also tried the terminal commands that turn ard off, then back on.

 

Any other suggestions out there for a fix?

Xserve, Mac OS X (10.6.8), xsan 2.2.2
  • TeenTitan Level 4 Level 4 (2,410 points)

    Have you tried setting the display mode to all screens, disconnecting form the client and then re-connecting?

    Alternativley have you tried setting ARD to dispaly the primary screen, disconnecting and then reconnecting?

    Are you connected to any other clients when your connecting to an effected client? if so, try disconnecting from all clients, and re-connecting to the effected client, any diffrence?

    Are the clients running the most recent vertion of ARDAgent?

    Dose rebooting the client machine change the issue on the effeted client?

    What about quitting and re-opening ARD?

    Dose VNC have the same issue? ie dock, click on finder, menu bar, click on go menu, chose connect to server, in address field put vnc://computerName (or ip address)

  • TeenTitan Level 4 Level 4 (2,410 points)

    What was the command or commands you use to turn off/on ARDAgent?

     

    When you connect to a client, changing what screens your viewing should be on the tool bar of the window. It should also be possible through the menus in ARD.

     

    Are the clients your trying to connect to wired or wireless? if wireless it's worth checking the transmition rate on the client Airport. (option clicking on airport menu)

     

    If your having trouble connecting to a client, it's also worth checking what IP address the client has, and making sure no other computer records currently have that IP address.

  • g2pcurtner Calculating status...
    Currently Being Moderated
    Aug 20, 2012 1:58 PM (in response to TeenTitan)

    By any chance, is the secondary display on an affected machine to the 'right' of the primary display?

     

    I've seen this occur on all of my 10.6.8 / ARD Client 3.5.3 Macs that have this setup.  Same result in ARD Admin 3.5.2 on 10.6.8 and 3.6 on 10.8.

  • g2pcurtner Level 1 Level 1 (0 points)

    Updated yesterday to the new ARD Admin 3.6.1, so far it seems to have resolved the issue.

  • macdaddycore Calculating status...

    Updated to the newest version and we're still having the issue.

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