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Safari and fontbook keeps crashing.

1424 Views 32 Replies Latest reply: Aug 9, 2012 7:15 PM by ~Bee RSS
  • ~Bee Level 7 Level 7 (30,580 points)
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    Aug 9, 2012 2:46 PM (in response to Marie2586)

    Marie --

     

    Look in your User's Library> Fonts.  Is it in there, and are there one or two copies of it?

     

    The Home Library is hidden.  But you can get there.

     

    Click on the desktop to get the Finder menu.  Then go up to  "Go" in the menu

    bar, while holding  down the option key. You'll see the User Library in the drop

    down list.  Open that, to Library > Fonts.

  • Linc Davis Level 10 Level 10 (107,650 points)
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    Aug 9, 2012 3:05 PM (in response to Marie2586)

    I'm not sure I understand your response. Are you saying that you did get the crash in safe mode, when logged into your account? If that's so, then the crash is not caused by a font.

  • ~Bee Level 7 Level 7 (30,580 points)
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    Aug 9, 2012 3:14 PM (in response to ~Bee)

    Linc, she hasn't done Safe Mode . . .

    I think we can wait til we hear back from her before adding other things . . .

  • ~Bee Level 7 Level 7 (30,580 points)
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    Aug 9, 2012 3:22 PM (in response to Marie2586)

    So you deleted them from where?  Font Book, the Users Library, or both?

    Did you restart your Mac?

    If not, please do that now, and report back.

  • ~Bee Level 7 Level 7 (30,580 points)
    Currently Being Moderated
    Aug 9, 2012 4:17 PM (in response to Marie2586)

    OK, Marie,

     

    1.  when you say "No luck," what is it that is happening?

    2.  When you open Safari and go surfing, what happens?  If you get a new crash report, copy and paste it for us?

    3.  When you open Font Book, does it still crash?

    4.  Do you have another Font Manager on there?  Like Suitcase, etc?

    5.  Can you use Word without crashes?  How about iTunes?  Mail?

  • Linc Davis Level 10 Level 10 (107,650 points)
    Currently Being Moderated
    Aug 9, 2012 4:24 PM (in response to Marie2586)

    I posted a step 1 and a step 2. You took step 1 (testing in the guest account), and you say you had no problem with Safari. Is that correct?

     

    You previously said you took step 2 (testing in safe mode.) Now you say you didn't do that. Which is correct?

  • ~Bee Level 7 Level 7 (30,580 points)
    Currently Being Moderated
    Aug 9, 2012 4:50 PM (in response to Linc Davis)

    No, what she said was this:

    When i open another guest account, it works perfectly in there.

     

    Marie, I'm looking forward to your answers to my last question.


     


     


  • Linc Davis Level 10 Level 10 (107,650 points)
    Currently Being Moderated
    Aug 9, 2012 5:23 PM (in response to Marie2586)

    That crash has been reported many times, and is caused by a bug. Try running Software Update to install the latest version of Safari (version 6.)

  • ~Bee Level 7 Level 7 (30,580 points)
    Currently Being Moderated
    Aug 9, 2012 6:34 PM (in response to Marie2586)

    Linc -- Is Safari 6 available / compatible for Lion?  I don't think it is . . .

    Technically, you can install it on Lion, but it doesn't work nearly as well as with Mountain Lion.

     

    Marie, did you start out with Safari 6, and then revert back to 5.1.7?

    If you did, that's probably the culprit now.

  • Linc Davis Level 10 Level 10 (107,650 points)
    Currently Being Moderated
    Aug 9, 2012 6:43 PM (in response to Marie2586)

    Well, here's the deal. The only way to recover that I personally know of is to back up all your data, boot into Recovery, erase the startup volume, reinstall Lion, and then restore your data in Setup Assistant. Reinstalling over an existing installation doesn't seem to work at the moment, though it should. I've seen reports of an undocumented link to a downloadable Safari 6 installer for Lion. I don't know whether that link still works, or what exactly is downloaded, or whether it solves the problem, so I can't advise you about that. My advice is to do the clean reinstallation. You'll end up with Safari 6, which is somewhat different from what you're used to.

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