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Why do I not receive pictures in Messages?

3263 Views 25 Replies Latest reply: Jan 25, 2013 10:50 AM by Ralph Johns (UK) RSS
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joshdaigle Calculating status...
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Jul 29, 2012 4:28 PM

When someone sends me a pictures, I get it on my phone but not on Messages in Mountain Lion.  I also can't seem to send pictures from my Mac.  When I look on my phone it doesn't seem to be switching to SMS or anything, so it's not clear why both are not completely in sync.

 

I tried quitting and relaunching the app, no change.  I tried rebooting and that seemed to fix it, however not long after it went back to the same.  I can open the transfers window in Messages and all the pictures show up in there pending download.  It's like the pictures are trying to come in but the transfer never starts.

 

I'm running a Mid-2011 15" MBP with Mountain Lion.

 

Anyone else experiencing this issue?  Any ideas?

OS X Mountain Lion
  • TheSmokeMonster Level 4 Level 4 (3,240 points)
    Currently Being Moderated
    Jul 29, 2012 4:37 PM (in response to joshdaigle)

    I have seen this issue too, there's nothing other then logging off or restarting that will fix it.

     

    there is a terminal command but I'm not sure what it's actually killing.

     

    Do you know what you are doing right before this happens?

     

    Do you have your computer set to sleep or display sleep? do you often times close the lid without shutting it down?

     

    I've been trying to pin point this issue to send to apple but if you have further information about it ( I don't know what causes it) Please let me know.

     

    you can send feedback into apple to report this issue as well. It sounds like you can reproduce it regularly/it happens more frequently then it does for me.

     

    http://www.apple.com/feedback/macosx.html

  • sunshineMtl Calculating status...
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    Jul 29, 2012 5:15 PM (in response to joshdaigle)

    same problem here

  • TheSmokeMonster Level 4 Level 4 (3,240 points)
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    Jul 29, 2012 5:31 PM (in response to joshdaigle)

    Set all those things to off, display sleep, computer sleep, don't close your lid, and see how long it takes for the issue to come back . I'm starting to suspect it's after the display sleeps. Although I've set the display to sleep after a minute to test this and it doesn't effect Messages. It just seems to happen sporadically, sometimes days, sometimes weeks for it to come up again.

     

    I had this issue on the Beta, and still can't figure out what causes it,

     

    I'm trying to reproduce it. Although I think it has to do with leaving your computer on and display sleep and time change.

     

    Do you often leave your computer on over night?

     

    can be sitting there starring at messages on my Mac and get a pic sent to me (by someone else using an iPhone) and I'll see it on my phone but not on my Mac. 

    Well at this point, it's already too late, whatever happened, happened.

  • AbuZahra Calculating status...
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    Jul 30, 2012 2:25 AM (in response to TheSmokeMonster)

    this is happening to me as well. SOME pics are stuck and not transfered (progress bar is zero).

    It happens even if the display/Mac is active (not in sleep mode).

    most of the times its working fine.

     

    help?

  • AbuZahra Level 1 Level 1 (0 points)
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    Jul 30, 2012 2:27 AM (in response to AbuZahra)

    even some text imessages are not showing on the Mac

  • CPTodd Calculating status...
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    Jul 30, 2012 10:05 PM (in response to joshdaigle)

    I too am having this problem. It's annoying to say the least!

  • sunshineMtl Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 31, 2012 4:30 AM (in response to CPTodd)

    Create a new profile, log with it, open IMessage and have someone sending you a picture.

    You should receive it. If it works, switch profiles, have someone sending you a picture again and delete the temporary profile you created. It worked for me.

  • iSteber Calculating status...
    Currently Being Moderated
    Aug 3, 2012 8:38 AM (in response to joshdaigle)

    I had the same issue and resetting PRAM worked for me. Follow this guide how to do it.

     

    http://support.apple.com/kb/HT1379

  • Natedog101 Calculating status...
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    Aug 3, 2012 8:51 AM (in response to joshdaigle)

    can anyone confirm if resetting PRAM actually works? I have the same problem and really want to find a fix. i called apple support and they had no clue what the problem was

  • dorbeekay Calculating status...
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    Aug 9, 2012 10:39 PM (in response to joshdaigle)

    I have the same problem and I hope Apple fixes it soon

  • claunia Calculating status...
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    Aug 10, 2012 7:20 AM (in response to joshdaigle)

    Hi,

     

    I've been with the same problem for a couple of days, until finally today Messages simply stopped showing even a the window, so absolute inability to use it.

     

    Considering that reinstalling the operating system is NOT a solution, I searched for something myself.

     

    Pictures are controlled by xpcd, imagent and Messages, and it seems that when the problem arises is because they're using the wrong Apple server.

     

    While this may be solved by Apple in a update (I hope so), in the meantime you can do a workaround (it worked for me on two different machines, and even days old images appeared).

     

    In your Library, there is a folder called Preferences (that is /Users/<your_username>/Library/Preferences). There you should delete com.apple.imagent.plist com.apple.imservice.iMessage.plist and com.apple.imessage.bag.plist, with Messages CLOSED. Then reboot so Messages creates new ones. Also delete all file starting with com.apple.imagent, com.apple.imservice, com.apple.imessage and com.apple.iChat that end in .lock.

     

    If even then it still is not working, deleting all files starting with com.apple.imagent, com.apple.imservice, com.apple.imessage and com.apple.iChat 100% for sure. But when you reboot you'll find you need to input again your login data for iMessage, FaceTime, Yahoo chat, AIM chat, Google Talk and Jabber (if you used them on Messages/iChat).

     

    This is an annoyance, but less than a whole operating system reinstall or losing the functionality.

     

    After all of this is done you should regain the ability to receive photos, send photos and drag&drop photos.

     

    Regards,

    Natalia Portillo

    Claunia.com

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