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Can not open saved PDF files in OS 10.8

12695 Views 31 Replies Latest reply: Sep 11, 2013 3:37 PM by edmundo RSS
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nmkijk Calculating status...
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Aug 10, 2012 9:27 AM

Saved pdf files downloaded from web through Safari 6.0 after upgrade to OS 10.8 can not be opened.  All files corrupt.  Using Adobe Reader 10.1.3. 

Has anyone also seen this issue.  This is a bad problem for those using on-line web search for documents or any on-line document libraries or paid reference sites.

OS X Mountain Lion
  • hpr3 Level 5 Level 5 (5,700 points)
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    Aug 10, 2012 9:31 AM (in response to nmkijk)

    Try using Preview to view the docs.

  • William Lloyd Level 6 Level 6 (19,205 points)
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    Aug 10, 2012 10:29 AM (in response to nmkijk)

    This is strange.  I do this all the time, and have never had an issue.


    How are you saving them from Safari?  Are you using an Adobe Reader plugin?  Honestly, I'd remove that software from my machine entirely.

  • Kenkichi Calculating status...
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    Aug 14, 2012 8:42 AM (in response to nmkijk)

    In OS 10.8 I couldn't open my PDFs, either, upon saving them in Safari 6.0. But by saving a 2nd time, the "PDF" notation disappears in the file icons and they show as images of the document itself, and open properly. Or save using the disk image in the gray bar as you roll over the bottom of the document.

  • David A. Gatwood Level 3 Level 3 (580 points)
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    Aug 14, 2012 12:40 PM (in response to nmkijk)

    Could you post the URL of a page that links to a PDF where you're seeing this problem?  And, ideally, what steps you take to make the problem occur from there?  Thanks.

  • Steve Holton Level 4 Level 4 (1,025 points)
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    Aug 15, 2012 10:24 AM (in response to nmkijk)

    Here is what I observe when using the URL you gave.


    1. It displays fine in Safari itself.

    2. If I save it using the Save (the Diskette icon) in the Adobe viewer window within Safari, the saved file is fine

    3. If I save it in Safari using Safari - i.e. File-> Save As then I get the "could not be opened" message in both Adobe reader and Preview

    4. Examining the file save in step 3 above is is much smaller than the one saved in step 2 above - 20KB vs 4MB.


    So at least for now  save PDF's using the save function  in the Adobe Viewer Window in Safari rather than Safari's save.

  • Aly79 Calculating status...
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    Aug 15, 2012 11:34 AM (in response to Steve Holton)

    I figured out what you did above, but I don't understand. Is there a difference between saving, and saving as? I have always saved as, which I cannot do unless I open the PDF in preview, and then save as. Also, you can save as by clicking on the action bar in the top right corner. It just seems very laborious to save something.

  • markwmsn Level 4 Level 4 (3,945 points)
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    Aug 16, 2012 8:59 AM (in response to Aly79)

    Sounds like it's be more about saving the PDF itself from inside the viewer versus trying to save the whole containing web page via Safari menu than about Save versus Save As.

  • AppleIpod60GB Level 1 Level 1 (10 points)
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    Aug 16, 2012 9:08 AM (in response to nmkijk)

    Hi all


    Easy, here's another option.  Go to the link of the PDF and right click and choose "Download Linked File As.." and then type a name and choose location - presto.  PDF's by default open in Preview.  Furthermore, just install Adobe Reader for free from here: n_US.dmg as the official Adobe reader has a lot more functionality and I prefer it personally.

  • cozar Level 2 Level 2 (340 points)
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    Aug 16, 2012 9:23 AM (in response to nmkijk)

    I´ve never liked the Adobe pdfviewer plugin and removed it long ago. It´s usually located in /Library/Internet Plug-Ins

  • LexSchellings Level 5 Level 5 (5,495 points)
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    Aug 16, 2012 9:35 AM (in response to nmkijk)

    Remove the Adobe plugin and uninstall Adobe Reader, Really QUIT Safari and restart Safari. Check in Safari Menu/Help/Installed Plugins that it is gone. This will solve the problem. You do not need Adobe Reader, Preview can do everything that is needed, and more. This issue also can surface in SnowLeopard and Lion.

  • Philip Foeckler Calculating status...
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    Aug 26, 2012 5:04 PM (in response to cozar)

    I did have to quite Safari first and then remove the plugins from /Library/Internet Plug-Ins but this solution totally worked. Thanks.

  • Larry Kyrala Level 1 Level 1 (10 points)
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    Jan 11, 2013 11:22 AM (in response to nmkijk)

    Adobe Reader isn't my favorite, but neither are smug and uninformed assertions about Preview. There are PDFs that render only squares and marks under Preview ( arks-instead-of-letters), which is a common problem in MS Windows Office generated PDFs, so you may actually need Adobe Reader for Mac.


    If you need to use Adobe Reader (as I do), then it may depend on the filesystem type where you save your PDF.  For example, our Macs are network homed.  Saving to desktop produced the error reported above no matter whether I used Safari:Save As, or the PDF save icon. 


    However, when I saved to a local drive (such as /tmp), then it worked.  I don't know why file system makes a difference, unless Adobe is doing something with extended attributes that doesn't get written correctly to some filesystems.


    Hope this helps.

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